Judicial Services Division Manager

King County   Seattle, WA   Full-time     Legal
Posted on September 11, 2021
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King County is committed to equity and diversity in the workplace. In addition, the county is committed to recruiting and maintaining a quality workforce that shares our guiding principles of being: collaborative, service-oriented, results-focused, accountable, innovative, professional, fair and just.
Who we are: 
The Department of Judicial Administration (DJA), also known as the Superior Court Clerk's Office, is an innovative, forward-looking agency that uses technology to help perform tasks better, more efficiently and reliably. The Clerk's Office conducts a variety of services for the Court, litigants and the general public.  More information of what we do: https://www.kingcounty.gov/courts/clerk.aspx 
 Our Mission: 
 Provide professional, high-quality Superior Court record services and justice system programs, and ensure access to justice and integrity in the process. 
King County values the balance between work and life outside of work. We offer an outstanding benefits package, 10 paid holidays, life insurance, an employee assistance program and much more. Please visit our website to learn about King County's commitment to employee's health and well-being: http://www.kingcounty.gov/employees/ 

This position will manage the work in the Juvenile Division of the Department of Judicial Administration (DJA), also known as the Superior Court Clerk’s Office. This position will be responsible for management of an off-site department satellite division by defining, developing and implementing policies, procedures and processes in all areas associated with juvenile offender, child welfare cases and Involuntary Treatment Act (ITA).


WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. The Department of Judicial Administration values diverse perspectives and life experiences, and encourages people of all backgrounds to apply.

 Children and Family Justice Center, 1211 East Alder, Seattle, WA 98122.


The work associated with this position may have some availability to telework. When/if working remotely employees must continue to reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 When/if telecommuting, employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

 This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible.  Work schedule is normally Monday through Friday, 8:00 am to 5:00 pm.
ADDITIONAL MATERIALS REQUIRED:  Please submit a resume, answers to the supplemental questionnaire, and a detailed cover letter describing your experience and how you meet or exceed the requirements for the position. These materials are additional to your application.
 Please note that you can attach multiple documents to your application.  Your options are:
 *Copy and paste one or more documents into the text resume section of the application.
 *Attach multiple documents/files in the resume attachment section.
 Contact information:  For questions about the position, please contact Teresa Bailey at 206-477-0768 for questions about the application process please contact Joy Fernandes 206-477-0774.

Job Duties

The person in this position will be responsible for management of an off-site department satellite division by defining, developing and implementing policies, procedures and processes in all areas associated with juvenile offender,  child welfare cases and Involuntary Treatment Act (ITA) cases, including customer service, case scheduling, docketing, calendaring, case auditing, in-court record creation, and document scanning and indexing.  This person will establish and implement innovative service delivery systems for the services provided by the Juvenile Division, including establishing and maintaining strong working relationships with all other King County and state agencies involved in the Juvenile Justice and Civil Commitment systems.  To implement these systems this person will: manage records and data entry into an electronic court records system and case management system; establish and meet production and quality goals; analyze complex statistical data and create reports from that data related to Clerk’s Office operations; and manage and direct juvenile case flow management. Specifically, the person in this position will:


  • Provide direct management to and supervision of Juvenile Division staff

  • Analyze production-oriented workload processes to prevent delays; monitor processing continuously and create and implement improvement plans when delays happen.

  • Represent the Department on various state and local committees

  • Act as policy lead on all aspects of Juvenile and ITA case management for the Department

  • Perform personnel responsibilities such as: training, hiring, recommending and/or implementing disciplinary actions.

  • Motivate staff by working with them to evaluate and document work performance; coach, counsel, and monitor staff.

  • Resolve customer inquiries and concerns. Investigate and resolve complaints.

  • Contribute as a member of the DJA Management Team

  • Assist in the development of the Departmental budget

  • Determine work assignments and work schedules for supervised staff; establish production goals and monitor workload of division to remain current and avoid backlogs.

  • Recommend and lead in the development, review, establishment and implementation of policies and procedures to adapt to changes in the law .  Ensure adherence to legislative, judicial and departmental regulations in the area of juvenile caseflow management.

  • Conduct legislative research and provide advice related to statutes, court rules or other legislative authorities. Interpret legislative changes into operational and technical changes.

  • Develop and manage an annual workplan and also manage the unplanned and unanticipated projects that come up throughout the year.

  • Ensure department director and deputy director are fully informed of operations within the section.  Prepare records and report on division activities.  

Experience, Qualifications, Knowledge, Skills

Division leaders in DJA are expected to have competencies in the following areas:


  • Integrity and trust; organizing; confronting direct reports; decision quality; directing others; ethics and values; informing; listening; dealing with ambiguity; customer focus; peer relationships; priority setting; strategic agility; composure; organizational agility


    At least two years’ experience in the following areas is required:

  • Working in a production oriented environment 

  • Policy development, implementation and enforcement 

     Solid knowledge in the following areas is required: 

  • Court processes, legal terminology, civil, criminal, and juvenile laws

  • The role of the Clerk in Washington state

  • State and local court rules;  

  • The juvenile justice system in Washington State and locally; 

  • The Clerk, Superior Court, and the states’ role in the justice system 


    Skill and ability in the following areas is required:

  • Excellent oral and written communication skills; 

  • Demonstrated strong supervisory skills

  • Excellent time management skills and the ability to perform multiple tasks simultaneously 

 A college degree in judicial administration, public administration, business administration or a similar area, plus four years of management or supervisory experience is mandatory.  Additional years of management or supervisory experience may be substituted for the college degree.  

Any combination of Education, Experience, Qualifications, Knowledge, and Skills which provides the applicant with the desired competencies to successfully perform all management duties described above will be considered. 


DESIRABLE SKILLS:  Experience and ability working with Word, Excel, and Outlook, and legal research or analysis expertise is highly desired. Experience working in a Clerk’s Office and with elected officials is desirable. 

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

Covid-19 Vaccination Requirement

As of October 18, 2021, most* King County employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by October 18th. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

This directive applies to employees in the Executive branch*, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Applicants that are found to be minimally qualified will be further reviewed for competitive quality. Those applicants that possess the most competitive background in directly related experience, knowledge and training may be contacted for interviews.  Professional reference checks will be conducted prior to any offer of employment.

No felony convictions in the last ten years.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
How did you hear about this job? Check all that apply.
  • King County Website
  • Governmentjobs.com
  • King County Employee
  • Other
If you checked "Other" in the question above, please specify source.
Describe your experience managing staff in a production-oriented environment. How did you set goals and monitor goal achievement of your staff?
Describe your work experience in a court-based setting, and your knowledge and experience in case management.
Describe two project plans, policies, procedures, or processes that you developed and implemented that were successful in implementation.
Describe your experience collaborating with stakeholder groups.

Required Question