LAN Administrator - Journey

King County   Seattle, WA   Full-time     Administration / Clerical
Posted on June 16, 2022
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Summary

Who may apply:  This recruitment is only open to King County employees.

Are You...
 
 

  • Technically savvy?  Can you successfully manage and support computer networks, cloud service and systems integrating Mac, IBM, Mobile and other technologies into a full-service technology platform?  Can you support the use of Microsoft and Mac products and business tools? Can you support on-premise and remote users?
  • A technology customer service star?  Do you have strong technology and customer service skills to assist/train staff how to leverage technology in their daily work? Can you translate your IT knowledge to non-IT staff so that they can be successful IT users?
  • Organized and attentive to detail?  Can you use your IT troubleshooting and analytical skills to help staff utilize technology in their daily work?
  • A technology innovator with strong judgement on creative ideas and solutions to solve IT related problems using customer input to frame your analysis?
  • A reliable problem solver with strong ability to research and resolve IT issues for customers with the ability to document and retain solution knowledge for future customers.
If so, then read on to see if this position is right for you.
 
 OUR COMMITMENT TO EQUITY AND SOCIAL JUSTICE:  
 As the only regional governments in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
   
  We have a deep commitment to equity and social justice and advancing practices, strategies and policies that promote fairness, justice and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
 
  The selected candidate will integrate King County's Equity and Social Justice principles into the daily functions of this position.
 
 The Department of Assessments values innovation, creativity and engagement among its employees, and actively promotes organizational improvement and new approaches to existing operations and issues.

 With a growing portfolio of property parcels, King County’s Department of Assessments is looking for interested applicants to apply for the LAN Administrator - Journey position to provide IT support for staff who determine true and fair value of residential property for tax-assessment purposes. Just like the industry leaders in our region, we are looking for technically savvy IT innovators who are able to multi-task and bring their IT and LAN management skills and desire for excellence to our internal information technology team. This position is integral to our commitment to be one of The Best Assessment Departments in North America.
 
  ABOUT THE DEPARTMENT OF ASSESSMENTS
  
An award-winning leader and innovator in government property assessments, with over 200 employees and an annual budget of over $30 million, the department administers King County's property valuation and assessment process. The Assessor’s Office has a significant impact on the funding received each year by a wide range of important County public services. The agency uses innovative business intelligence tools and cutting-edge technology to be more efficient with current resources and provide value-added services to taxpayers. The Department of Assessments has collaborative partnerships with 155 separate taxing districts and 39 cities. To learn more, please visit our website at: www.kingcounty.gov/Assessor.aspx

Job Duties

The Opportunity...
 
 

  • To use your experience in LAN Administration and technology, ability to work in a demanding and fast paced IT support role to serve as the technical lead providing maintenance and connectivity oversight of the department’s IT connectivity for approximately 200 staff.
  • To use your knowledge and experience in managing hardware support services to employees utilizing multiple computer platforms with emphasis in Active Directory, LAN Desk, Azure, and SCCM.
  • To use your understanding and analysis of cyber security to ensure an effective IT security infrastructure.
  • To use your communication and training skills to communicate IT system changes and training to ensure end users understand how to use our IT assets.
  • To use your research skills to discover new tools and techniques to improve IT support or provide better tools to our employees/ customers.
  • To use your asset inventory management and organizational skills to track all IT assets and work with the department’s equipment lease process to ensure accountability of all IT inventory.

Experience, Qualifications, Knowledge, Skills

WE ARE LOOKING FOR CANDIDATES WITH:
 
  Any combination of recent and relevant education and/or experience that clearly demonstrates the ability to successfully perform the scope of work described above, and may include:
 

  • A Bachelor’s degree in a IT field such as Management Information System, Computer Engineering, Computer Science, or the equivalent combination of education (in a related field) and technology experience that demonstrate capability in desktop, mobile, server, Microsoft Dynamics, remote user support, and cloud service support,
  • A minimum of two (2) years of experience in computer operations utilizing Microsoft Windows, Mac OS operating systems, iOS, or other equivalent operating systems,
  • A minimum of two (2) years of experience/education providing desktop, network printer, iPad support (on premises and remote users) and asset management,
  • A minimum of two (2) years knowledge and experience working with local area networks and related systems including hardware and software installation and configuration, systems integration and wide area network connectivity issues to include IT telecommunications support,
  • Communication skills that demonstrate the ability to be successful in a variety of communication settings such as: one-on-one – to investigate customer computer issues and trouble-shooting, and small groups – to provide IT-related training, with the ability to adjust communication delivery to fit the audience and message.
BONUS IF CANDIDATES HAVE THESE ADDITIONAL AND DESIREABLE QUALICATIONS:
 
  • Experience managing MS SCCM.
  • Knowledge of Windows patch management and security practices.
  • Familiarity with Azure.
  • Familiarity with mobile device management.
  • Familiarity with Microsoft Visual Basic scripting.
  • MCSE (Microsoft Certified Systems Engineer) or MCSA (Microsoft Certified Systems Administrator). certification or equivalent experience.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

This exciting employment opportunity is only open to King County employees.  A resume and cover letter and answers to the supplemental questions are required. 
 
  Please contact Richard Watson, at 206-263-2356, or richard.watson@kingcounty.gov if you have any questions regarding this opportunity.  
 
  WORK LOCATION:   The primary work location for this position is the King Street Center, 201 S. Jackson ST, Seattle, WA.   Remote, telework and on premise work is currently required for this assignment.  Traveling to our location in Renton, WA to provide IT support is also required.
   
  WORKING CONDITIONS: The work is performed mainly in an office and remote telework setting.   Our offices in the King County King Street Center operate under a fragrance, plant and scent free policy.  This policy is intended to promote a safe and healthy work environment for all employees.  
 
 Accommodation:  If you need accommodation in the hiring process, or an alternate format of this announcement, please contact Richard Watson, at 206-263-2356, or richard.watson@kingcounty.gov  for other options.
 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
Do you have 2 years of experience in computer operations and administration using Microsoft Windows, Mac OS operating systems, iOS, or other equivalent operating systems?
  • Yes
  • No
04
Do you have 2 years of experience and/or education in providing desktop, laptop, network printer, iPad support and asset management (for on premises and remote users)?
  • Yes
  • No
05
Do you have 2 years of knowledge and experience working with local area networks and related systems including hardware and software installation and configuration, systems integration and wide area network connectivity issues to include telecommunications support?
  • Yes
  • No
06
If you answered yes to any of the questions above (3, 4, or 5), please provide the details and specifics of your education and/or experience?
07
Please select from the list below if you have had experience and/or training with the following. Select all that apply.
  • Experience managing MS SCCM
  • Knowledge of Windows patch management and security practices
  • Familiarity with Azure
  • Familiarity with mobile device management
  • Familiarity with Microsoft Visual Basic scripting
  • MCSE or MCSA certification or equivalent experience

Required Question