Modern Workplace Manager

King County   Seattle, WA   Full-time     Education
Posted on June 23, 2022
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This position is open to Internal King County Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered.   

King County Department of Information Technology (KCIT) is seeking to hire a Modern Workplace Manager. The Modern Workplace Manager will be responsible for managing a team of technical staff that are responsible for supporting King County’s Messaging and Collaboration infrastructure. The manager will be responsible for the front-line management of the engineering teams that administer King County’s Office 365 Platform, Exchange, Exchange Online, SharePoint Online, OneDrive, Teams, Planner, Power BI and other Office 365 applications.
The manager will serve as Product Owner for the Agile team, provide tactical strategy and direction, act as an escalation facilitator, operational project lead, and create opportunities for service enhancements and process improvements for the team. The manager will motivate and lead team members by providing guidance and technical assistance to staff in the performance of their job duties, and work with business customers, senior leadership, and cross departmental teams to deliver a reliable and high-quality service to our customers. This position will serve as the escalation point for troubleshooting and resolution of problems occurring within the group and with our service.

King County Department of Information Technology (KCIT) 
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: 

Teleworking Requirement 
The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.   

King County offers a robust benefits package to support you and your family in a variety of ways. To learn more about the benefits offered here, please click on the Benefits tab or click here:
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is not eligible for overtime pay. This position participates in After Hours Support Rotation. 
If you have questions regarding this recruitment, please contact Shannon Hoeper, or 206-263-6957. 

Job Duties

  • Managing technical staff in assigned functions.
  • Serves as the Product Owner for Modern Workplace Agile Team. 
  • May be asked to serve as a backup for other Agile roles. 
  • Providing staff support including: Mentoring/Coaching, Performance Monitoring, Performance Appraisals, Performance Improvement Plans, and Training and Development plans.
  • Assign and monitor work assignments and ticket management queues.
  • Acts as escalation point where technical issues can be escalated to troubleshoot and solve problems occurring within the group and the service.
  • Ensure projects and activities are delivered on schedule and adhere to established standards.
  • Provide guidance and assistance to staff in the performance of their duties.
  • Help Manage Customer expectations.

Experience, Qualifications, Knowledge, Skills

  • 5+ years knowledge of Office 365, Exchange, Exchange Online, SharePoint, OneDrive, Teams, Planner, Power BI and other Office 365 applications.
  • Bachelor’s degree in information technology, business administration, computer science or related field and 5+ years of relevant technical or business work experience, or any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.
  • 5+ years expert knowledge of Messaging technologies and additional diverse technical experience.
  • Experience supervising/leading technical staff setting performance expectations, developing performance measures, conducting performance evaluation, providing coaching and feedback, giving performance appraisals and administering discipline.
  • The demonstrated ability to successfully direct the work of IT professionals, develop staff and invite input from each member of the staff, thus sharing ownership and visibility.
  • Experience in developing, monitoring/supervising the implementation of enterprise messaging & collaboration systems.
  • Skilled in problem solving and analysis.  
  • Skilled at handling multiple competing priorities and resolving road blocks.
  • Skilled at timely, consistent, performance management to align objectives with strategic and operational goals.    
  • Demonstrate proactive customer service, understanding their needs and issues and using the information for improvements, establishing and maintaining effective relationships, ultimately gaining their trust and respect.
  • Technical certifications related to Information Technology, SAFe, Scrum, Lean or other process improvement methodologies preferred.
  • IT Operations experience.
Desirable Qualifications
  • Experience with ITIL.
  • Ability to present information to executive management.
  • Ability to communicate at all levels of the business.
  • Strong leadership skills and business acumen within a large organization.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Application Requirements  
A completed King County ApplicationResume and Cover Letter are required for consideration. Applications submitted without all material will not be considered. 
The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies.
 Union Status: This position is represented by Local 117: IT Managers and Supervisors  
 (For internal use only: Classification: IT Enterprise Manager I - 1230100) 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

The person hired for this position must successfully pass a background investigation. Are you willing to undergo a thorough background investigation prior to an offer of employment? This will include reference checks with previous employers, and a criminal background check including fingerprinting.
  • Yes
  • No
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
This position is open to Internal King County Information Technology (KCIT) employees and eligible Priority Placement participants ONLY. Only current KCIT employees and eligible Priority Placement participants applications will be considered. Are you a current KCIT employee?
  • Yes
  • No

Required Question