Organizational Health and Development Manager

King County   Seattle, WA   Full-time     Health Care Provider
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Posted on October 14, 2020

Metro is seeking an Organizational Health and Development Manager for the Employee Services Division.  Our ideal candidate is a dedicated people leader with experience leading, managing, supervising and directing teams to successfully achieve business goals in Organization Development and Human Resources. The successful candidate will have experience with organizational change and cultural transformation and proven/demonstrated ability to implement equity and social justice principles in all aspects of their work.

Employee Services Division. Through partnerships and collaboration, Employee Services recruits, develops and retains a high performing and diverse workforce, provides tools and support for success, and fosters an equitable, healthy, safe, and engaging work environment in order to maximize individual and organizational potential for all King County Metro employees and quality products and services for our citizens and customers.

The Organizational Health and Development Manager reports directly to the Employee Services Assistant General Manager and works in partnership with employees, colleagues and stakeholders to ensure that Metro provides a world-class organizational heath and development function to meet agency and customer needs.  

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

In this role, you will:

  • Build teams, define strategy and provide direction to staff by:
    • Defining a clear mission, vision, and values statement for the Organizational Health and Development Section. Work in partnership with section employees and key stakeholders.
    • Building the Organizational Health and Development Section and managing staff in Program Management, HR Business Partners, Organization Development, and Health & Wellness teams.
    • Building teams, supervising, developing and mentoring staff across the Employee Services Division.
    • Motivating employees, helping them to recognize the important role they each play in achieving the overall agency goals and empowering them to perform accordingly.
  • In partnership with the Department of Human Resources, King County Executive Leadership, Metro’s union partners, and other key Metro Stakeholders, this position will develop, implement and oversee the following programs and lines of business in organizational health and development:  
    • Leader Standard Work for the Metro Transit Department
    • Tools and Technology platforms for learning and development, including the NEOGOV transition and implementation for Metro
    • Employee Engagement, Onboarding and Development Programs, including pipelines, pathway, and apprenticeship Programming
    • Health and Wellbeing programming
  • Develop, implement and oversee the strategic HR business partner function for Metro to help coordinate performance management, employee engagement, succession planning, and provide HR support and advice to employees and supervisors.
  • Influence and implement strategic organizational health goals and policies in partnership with the Department of Human Resources; ensure compliance with applicable laws, regulations, and policies; analyze and interpret operating policies, procedures, and guidelines; and approve recommendations for improvement
  • Lead and manage the development of new initiatives, efficiencies, and operational methods; determine and select technology and equipment; and direct program and procedure development, implementation, monitoring, and reporting
  • Developapproveand monitor budget; determine and allocate resources.

Experience, Qualifications, Knowledge, Skills

The successful candidate will meet the following qualifications:

  • Has ten years of increasingly responsible management experience in human resources, organization development, or other applicable fields that provide the knowledge, skills, and abilities to perform the key roles and responsibilities of the positions. Preference will be given to candidates who have education and training in Organization Development and Human Resources, or equivalent combination of skills and experience.
  • Is a skilled people leader who:
    • Has effectively led with and modeled behaviors that promote racial equity and social justice focused strategies, operations and service delivery.
    • Brings a robust “Customer First & Always” mindset and servant disposition for internal and external customers.
    • Has demonstrated experience building effective teams in diverse work environments while creating strong morale, instilling vision and purpose, and fostering open dialogue.
    • Is interested in and inspired to develop and lead direct reports, furthering people's career goals, providing challenging and stretching tasks and assignments, and effectively developing all levels of staff.
    • Is able to influence other leaders at all levels of the organization and advocate for the Employee Services mission and role.
    • Knows how to build relationships and treat all employees and customers equitably, with respect and dignity, as well as solve problems.
    • Has experience working with labor and the ability to develop and nurture strong, productive relationships with union leadership, respecting established processes and fostering an environment of mutual respect.
    • Is an excellent communicator, both in oral and written communications.
  • Is a strategic human resources leader who is:
    • Is proactive, empathetic, thoughtful and thorough in working through conflict and disciplinary actions and HR consultations.
    • Knowledgeable about how organizations work and how to get things done both through formal channels and informal networks.
    • Able to effectively deploy people strategies to help an organization achieve its business objectives.
    • Able to make complex decisions and to deal with concepts and complexity comfortably, in a capable and agile manner.
    • Able to see clearly ahead, anticipate future consequences, effectively set priorities, and have broad knowledge, perspective and the ability to articulate possibilities and spend time on what is important.
    • Is skilled in process management and can quickly see the steps to accomplishing a task.
  • Has high integrity and a commitment to continuous improvement and:
    • Ability to exhibit composure and practice attentive and active listening.
    • Has a good sense of self, knowing personal strengths, weaknesses and biases and the impacts of these on others, particularly those you lead; possessing a commitment to continuously advancing this self-awareness.
    • Can demonstrate transparency and build trust, courageously and consistently acting upon a strong set of core values that are aligned with King County Metro Transit's values.
    • Has the ability as a leader to facilitate difficult conversations, particularly related to race (and other protected classes), power, and privilege.
    • Has the leadership courage and ability to identify and take steps necessary to ensure that all have equitable opportunities to thrive.
Note: Candidates are encouraged to translate life experiences to show how they meet required experience, knowledge, education and skills.

Supplemental Information

Ready to apply?

Who May Apply 
This recruitment will fill one career service position.  This recruitment is open to all qualified applicants. 

Application Process
A King County application and letter of interest is required. Applicants should complete the online application at including the letter of interest as the answer to the supplemental question.  Please do not include any identifying information, such as name or work identification data in your answer to the supplemental question.  
Selection Process
Applications will be screened to determine whether candidates meet minimum qualifications, as well as for clarity, completeness and responsiveness to application instructions. The most competitive candidates presenting evidence that they meet or exceed the qualifications noted above may be invited to participate in one or more panel interviews. Formal offers may be contingent upon successful references and/or a record review.

For questions regarding this recruitment, please contact
Jana Demas
Managing Director of Employee Services

Union Membership
This position is not represented.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Letter of Interest. Please include a letter of interest here detailing how you meet or exceed the required knowledge, skills and abilities of the position and your experience as it relates to the primary job functions and desired qualifications. Do not include identifying information such as name, address, email, employee ID, etc.
Equity and Social Justice. How would you describe your knowledge and experience working on racial equity issues to effect change in large organizations?
Priority Placement. Which of the following best describes your response to the following question: Are you applying to this position as a Priority Placement Program Participant and is this position the same or lower percentage of full-time and do you possess the skills and abilities to qualify for this position?
  • Yes
  • No
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question