Parking Specialist

King County   Redmond, WA   Full-time     Management
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Posted on October 16, 2020
Summary


Be a part of King County Parks!  King County Parks’ mission is to steward, enhance and acquire parks to inspire healthy communities and with 200 parks, 28,000 acres of open space and 175 miles of regional trails, King County Parks offers close-to-home recreational experiences for everyone.

We are seeking a Parking Specialist to join our team that provides excellent service to all King County residents and park users. The Parking Specialist monitors and maintains the parking fee collection system equipment at Marymoor Park, located in Redmond WA.  This position will ensure smooth operations of the parking fee pay stations including troubleshooting mechanical issues, performing regular maintenance, enforcing the parking program fees and protocols, data collection, and collecting cash in the machines and reporting fees. 

Who May Apply: This opportunity is open to all qualified candidates.

Apply on-line at: www.kingcounty.gov/jobs. Please submit:  a completed online King County application including supplemental questions.
 
Work Schedule: This position works 40 hours per week and is overtime eligible.

Selection Process: Applications will be screened for qualifications and completeness. The most competitive candidates may be invited to the interview process, tentatively scheduled for early November. Please note: we primarily use e-mail to communicate with candidates. Please be sure to check your email for updates in the recruitment process.

Union AffiliationThis position is represented by Service Employees International Union, Local 925.

Key Responsibilities:
  • Assure smooth operation and maintenance of the parking fee collection system, including troubleshooting and performing regular maintenance of parking fee collection machines.
  • Perform maintenance and repair of parking equipment by communicating with vendors for repair and replacement of machine components, maintaining records of all repairs, and keeping organized inventory of parking machine components and other supplies needed for the parking program.
  • Monitor parking fee collection process. Collect parking fees, review pay station audit reports, research and address reporting discrepancies and/or make recommendations as needed.
  • Monitor parking enforcement processes.  Assure violation notices are clearly written within established guidelines and are entered and recorded into the violations database regularly.
  • Provide exceptional customer service to all park patrons regarding issues with the parking fee pay station or provide other assistance as required within the scope of position responsibilities.
  • Identify and coordinate tasks for temporary parking program staff.  Assist with recruiting and training temporary staff.
  • Monitor, evaluate and record work processes related to the parking fee systems using continuous improvement best practices.
  • Monitor and collect data relating to parking fee compliance, parking lot capacity, park traffic and flow, field capacity and other data as needed.
  • Assist in directing roadway traffic or directing vehicles to park in lots for events.
  • Monitor all parking program vehicles for smooth operation and notify mechanic regarding any issues.
  • Perform other parking program related duties as assigned.
The most competitive candidates will have strong customer service skills and the mechanical aptitude needed to maintain and troubleshoot electronic parking pay station issues. They will be a skillful problem solver with the ability to organize and prioritize work tasks.  In addition, they will have demonstrated abilities as follows:
  • Excellent communication and customer service skills to successfully communicate with a wide audience in varied communication settings.
  • Demonstrated ability to troubleshoot mechanical issues with small electronic components.
  • Knowledge of the safe operation and maintenance of assigned equipment and tools.
  • Knowledge of procedures for working safely in areas with vehicle traffic. Skills in recognizing and troubleshooting safety hazards.
  • Ability to establish and maintain effective working relationships with all co-workers and supervisors.
  • Ability to work effectively in a team environment by building rapport and promoting cooperation among team members.
  • Skill in communicating clearly and respectfully, orally and in writing.
  • Ability to establish and maintain effective relationships with customers and to handle difficult situations daily.
  • Ability to understand and follow written and oral instructions and to prioritize work tasks.
  • Excellent organization and attention to detail.
  • Demonstrated experience applying equity and social justice principles and practices in a business setting.
  • Proficiency in MS Office products including Word, Excel and Outlook
  • Skill in leading, directing and training others is highly desirable.
  • General knowledge of Marymoor Park and regional area is a plus!
Necessary Special Requirement
  • Possession of a valid Washington State Driver's license at the time of appointment required.
  • The ability to use power tools and operate equipment on a continuous basis.
  • The ability to perform physical labor with weights up to 75 pounds.
  • The candidate must be able to work on uneven slopes, surfaces, grades and terrain in inclement weather and other adverse conditions.
  • An offer of employment will be contingent on successfully passing a pre-employment physical and background (criminal and driving history) and references checks.
For more information regarding this recruitment, please contact:
Patty Jurgens at patty.jurgens@kingcounty.gov or 206-477-4572.

 

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
Are you applying to this position as a Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
02
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
03
Please describe any relevant work experience you possess that demonstrates you have the skills and abilities to perform the duties of this position. If you do not have applicable experience please indicate N/A
04
Describe any work experience where you were responsible for enforcing and explaining rules. If you do not have this experience, please indicate N/A.
05
Please indicate below the software in which you have demonstrated proficiency. Check all that apply.
  • MS Word
  • MS Excel
  • Outlook
  • none of the above

Required Question