Patient Services Representative - North Public Health Dental
King County
Auburn, WA
Full-time
Health Care Provider
Posted on August 6, 2020
- Summary
- Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
Public Health – Seattle & King County has an exciting opportunity to join their North Team! We are looking to hire a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our North Public Health Dental in the delivery of health services to the county's most vulnerable people. This is a full time Career Service position.
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.
Who We Are: As the only county in the United States named after Martin Luther King Jr, one of the most influential civil rights leaders in our nations' history, King County is a vibrant community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the artistic and social traditions of many cultures. Together, we're changing the way government delivers service and winning national recognition as a model of excellence.
We continue to build on an enduring legacy of shared values of equity and social justice, employee engagement, innovative thinking and continuous improvement. With this commitment, King County has adopted a pro-equity agenda aimed at advancing regional change and is developing the systems and standards necessary to achieve better outcomes for all of our residents, regardless of their race or income. All of these qualities make King County one of the nation's best places to live, work and play.
Who May Apply: This position is open to all applicants.
Required Materials:
- NeoGov/Government Jobs online or paper application
- Responses to Supplemental Questions
Your application may be rejected as incomplete if you do not include the relevant information in the application. Providing the information only on a resume or cover letter will not be considered complete. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring
Work Location: This position will work at the North Public Health Dental Clinic located in Lake City. However, per Division policy, the incumbents may be asked to work at other sites to meet business needs.
Work Schedule: This full-time (1.0 FTE), position typically works Monday through Friday 8:00 am – 5:00 pm. Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible. - Job Duties
The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include: - Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth.
- Utilizing language interpreters when appropriate to meet clients' needs.
- Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations.
- Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments in EPIC.
- Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws.
- During and after client visits, responsibilities include accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff .
- Other duties include using a variety of computer programs including: Epic (an electronic health record program), and Microsoft Office products .
- Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties.
- Screening temperatures at front door.
- Experience, Qualifications, Knowledge, Skills
We are looking for candidates who:
- Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences.
- Are computer-savvy and able to learn to use new computer programs and technical tools quickly.
- Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
- Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies.
- Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions .
- Maintain confidentiality of client information.
- Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them.
- Are able to maintain their composure under pressure.
Desired Qualifications:
- Bilingual candidates encouraged.
Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.- Supplemental Information
- Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
- You must completely fill out the application with your relevant education and work experience. Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
- The selected candidate will be required to pass a thorough background investigation.
- This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/audience/employees/careers/hiring-process-overview.aspx
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Additional Information:
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
Union Affiliation: PROTEC local 17
Contact: If you have additional questions regarding this recruitment, please contact Debbie Baker, Human Resources Analyst at debbaker@kingcounty.gov, 206-263-4053
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting and verifying information received from members of the public quickly and efficiently.02Do you have experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English?
- Yes
- No
03If you answered yes to the previous question, please provide an example, including strategies you have used successfully. If you do not have this experience, please type N/A.04Describe how you have developed your customer service skills in the work environment – As part of your answer, please include how you gained the ability to build and maintain effective relationships to ensure customer satisfaction, as well as when and where you gained this ability.05Do you have experience with the EPIC or any other electronic health records system?- Yes
- No
06If yes, please name the system or systems and describe in what capacity you used it at your current/former job (for example: check-in or checkout desk; appointment scheduling). If you do not have this experience, please type N/A.07Please select software programs for which you are proficient:- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- None
08Are you bilingual in English and Spanish? Candidates who answer "yes" to this question may be tested on this skill.- Yes
- No
Required Question