Patient Services Representative Renton Dental
Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Renton Health Center in the delivery of health services to the county's most vulnerable people. This is a full time Term Limited Temporary (TLT) position. Term Limited Temporary positions are “at-will” positions and are eligible for benefits.
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.
COMMITMENT TO EQUITY AND SOCIAL JUSTICE:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
To learn more, please visit http://www.kingcounty.gov/equity
- Job Duties
The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:
- Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
- Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status
- Utilizing language interpreters when appropriate to meet clients' needs
- Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
- Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
- Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
- During and after client visits, responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff
- Other duties include using a variety of computer programs including: Epic (an electronic health record program) and Microsoft Office products
- Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
- Experience, Qualifications, Knowledge, Skills
We are looking for candidates who:
- Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
- Working knowledge of Microsoft 360 applications and able to learn to use new computer programs and technical tools quickly
- Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
- Experience with accurate data entry into systems
- Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies.
- Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
- Maintain confidentiality of client information
- Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
- Are able to maintain their composure under pressure
- Bilingual candidates encouraged.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
COVID-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to:
• submit proof of vaccination or
• have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply: This position is open to all applicants. We are currently recruiting for one Term limited Temporary Position. This position could also be filled as a Special Duty Assignment or internal Career Service Employees who have successfully passed probation and have permission from their supervisor. This assignment is anticipated to last for 6 months.
The following items are required to be considered for this vacancy:
- NeoGov/Government Jobs online or paper application
- Responses to Supplemental Questions
Work Location: This position will work at the Renton Public Health Center located on the
Renton Technical College campus. However, per Division policy, the incumbents may be asked to work at other sites to meet business needs.
Work Schedule: This full-time (1.0 FTE), position typically works Monday through Friday 8:00 am – 5:00 pm. Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible.
Contact: If you have additional questions regarding this recruitment, please contact Debbie Baker, HR Analyst, at firstname.lastname@example.org or 206-263-4053.
Union Affiliation: Professional & Technical Employees Union, Local 17.
Additional Necessary Information:
- Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
- You must completely fill out the application with your relevant education and work experience. Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
- The selected candidate will be required to pass a thorough background investigation.
- This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/audience/employees/careers/hiring-process-overview.aspx
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting and verifying information received from members of the public quickly and efficiently.02Do you have experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English?
03If you answered yes to the previous question, please provide an example, including strategies you have used successfully. If you do not have this experience, please type N/A.04Describe how you have developed your customer service skills in the work environment – As part of your answer, please include how you gained the ability to build and maintain effective relationships to ensure customer satisfaction, as well as when and where you gained this ability05Do you have experience with the EPIC or other electronic health records system?
06If yes, please name the system or systems and describe in what capacity you used it at your current/former job (for example: check-in or checkout desk; appointment scheduling). If you do not have this experience, please type N/A.07Please select software programs for which you have knowledge and working experience with:
08Are you bilingual in English and Spanish? Candidates who answer "yes" to this question may be tested on this skill.
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- None of the Above
09Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
10If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
- Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.