PC Technician

King County   Seattle, WA   Full-time     Information Services / Technology (IT)
Posted on January 7, 2022
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Summary

King County District Court Profile
KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 200,000 matters per year with 25 elected judges and roughly 260 employees at 8 courthouse locations. The Court is a leader in many areas involving public safety and access to justice, including the use of problem-solving courts, jail-alternative programs, technology- and judge-managed probation services. Fourteen cities contract with King County for court services provided by KCDC.
 
Position Summary
We are looking for two PC Technicians who will be responsible for providing first and second-level technical support of computerized systems and related devices for King County District Court.  Responsibilities include answering help desk calls for internal users and the public, responding to help desk tickets, deploying new equipment, and updating forms and website information. This position will also escalate the most complex issues to the Systems Engineers or Applications Developers.

These positions are expected to last through December 31, 2022.

Job Duties

  • Diagnose and resolve problems for end users in person, by phone, email or remotely
  • Troubleshoot and resolve hardware, software, applications, networking, and other issues.
  • Repair computers, printers and other peripherals.
  • Maintains Help Desk tickets providing problem solving support and thorough resolution for end user issues. Follow up to ensure effective problem resolution for referred unresolved problems with appropriate specialized IT staff or vendors
  • Deploys new equipment and inventory.
  • Updates forms and website information.
  • Perform or participate in end user support and related IT systems projects.
  • Sets up and installs apps on county cell phones.
  • Diagnoses phone malfunctions.
  • Troubleshoots wi-fi connectivity problems.
  • Sets up and instructs usage of audio-video equipment.

Experience, Qualifications, Knowledge, Skills

  • Associates degree, A+ certification, and two years tech support experience OR an equivalent combination of education and demonstrated experience which provides the knowledge, skills, and abilities to successfully perform the responsibilities of the job.
  • Ability to communicate with people of varying technical knowledge
  • Ability to multi-task and prioritize
  • Experience with using VPN
  • Install, modify, and repair computers

Supplemental Information

  • Selection process:  Application materials will be screened for qualifications; the most competitive candidates will be invited for one or more panel interviews. Any employment offer will be contingent upon the results of a criminal background investigation and finger printing.
  • Additional materials required:  A resume and a cover letter or letter of interest summarizing how you meet the listed experience, knowledge, skills and abilities for this position.
  • Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
  • Working ConditionsWork is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic).  This role routinely uses standard office equipment. 
  • Work schedule: Regular, working a 40-hour workweek. Responsibilities occasionally may require working additional hours in order to meet deadlines. After hours, on-call support is required.
  • Work location: Seattle, Washington - King County Courthouse, 516 3rd Ave., Seattle, WA 98104. 
 
King County District Court is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
 
If you have any questions regarding this position or application process, please contact Erika Yanak at 206-477-0320 or Erika.Yanak@kingcounty.gov. Please include “PC Technician” within the subject line.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.