Permit Review Coordinator
King County Permitting Division is recruiting for Permit Review Coordinators in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division.
If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup.
Permit Review Coordinators look forward to working with customers and are adept at navigating product delivery and service conversations with them. They are the first point of contact applicants have and are setting the expectation for the customer experience.
- Job Duties
Permit Application Screening and Intake:
- Research property records; read and interpret maps, plans and legal descriptions.
- Provide or assist customers in finding answers to their questions regarding King County permitting codes, policies and procedures.
- Screen permit applications for completeness based on a specific criterion for both building and land use permit types.
- Explain, calculate and collect permit fees from customers
- Efficiently work with application tracking software and online portals for receiving, screening, routing and processing applications and permits.
- Work closely with all levels within the organization to accomplish primary objectives.
- Follow up with applicants at various permitting stages; process notifications; ensure permit tracking systems are updated accurately.
- Perform quality assurance of approved permits; compile and provide notifications to applicants.
- Verify requirements, prepare issuance packages and issue permits; update data in permit tracking software.
- Provide helpful and respectful customer service to citizens and County employees.
- Answer customer inquires by electronically, by phone, and/or in person in accordance with the division's available customer service options.
- Explain application submittal requirements, application procedures, permitting processes and timelines.
- Work with customers who are upset or angry in a positive and professional manner.
- Collaborate with Permitting staff working toward continuous improvement of customer services.
- Verify requirements, prepare issuance packages and issue permits; update data in permit tracking software.
- As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff in order to be prepared to support all functions of the workgroup and the Division.
- Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
- Experience, Qualifications, Knowledge, Skills
The ideal candidate will have the following:
- Demonstrated ability to work as an effective team member in a highly collaborative environment.
- Experience providing excellent customer service, including working with upset or angry customers and solving problems while maintaining positive customer relationships.
- Demonstrate excellent communication skills both verbal and written.
- Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams and other software applications relative to the position.
- Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
- Ability to use initiative and judgement interpreting policies, rules, and guidelines.
- Demonstrated ability to prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.
- Exceptional organization skills with superior attention to details and accurate work output.
- Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
- Be able to demonstrate the ability to use critical thinking to solve problems with minimal supervision.
- Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
- Professional experience with permit application screening of various permit types, verifying submittal requirements, applying building and land use codes, coordinating permit process, or closely related experience within a building and land use permitting agency.
- Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
- Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
- Experience using GIS mapping software; SharePoint; Bluebeam; CR; record management software.
- International Code Council recognition as a Certified Permit Technician.
- Must be able to ben, stoop, lift and carry up to 30 pounds, including large rolled plans.
- Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environments.
- Supplemental Information
First Review of Applications: August 1, 2021
Interviews: August 10, 2021
First Review of Applications: August 22, 2021
Interviews: September 1, 2021
This recruitment may be used to fill vacancies for up to 6 months. Including career service, STT, TLT and special duty assignment opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: This full-time position is overtime eligible. The position is paid on a bi-weekly schedule every other Thursday, comprising a 40-hour work week. The work week is normally Monday through Friday 7:00 am to 3:30 pm.
FORMS AND MATERIALS
An online employment application, resume and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job.
Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
UNION MEMBERSHIP: PROTEC17
For more information regarding this recruitment, please contact:
Senior Human Resources Analyst
The work associated with this position will be performed predominantly by teleworking; complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities.) Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant AND Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.