Permit Review Coordinator
- Summary
The Permitting Division of the King County Department of Local Services is recruiting for a Permit Review Coordinator to perform a variety of technical and specialized permit intake and issuance tasks in support of the Permitting Services Section. This position has a high level of direct contact with customers in our fast-paced customer service center.
Our ideal candidate works well in a team environment, enjoys working with the public, and will establish and maintain effective relationships with our customers and co-workers.
KING COUNTY COMMITMENT TO EQUITY AND SOCIAL JUSTICE
As the only county in the United States named after Martin Luther King Jr, one of the most influential civil rights leaders in our nation's history, King County is a vibrant community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the artistic and social traditions of many cultures. Together, we're changing the way government delivers service and winning national recognition as a model of excellence.
King County employees provide more than 2 million residents with essential services that make this one of the nation's best places to live, work, play, and raise a family. We continue to build on an enduring legacy of shared values of equity and social justice, employee engagement, innovative thinking, and continuous improvement. With this commitment, King County has adopted a pro-equity agenda aimed at advancing regional change and is developing the systems and standards necessary to achieve better outcomes for all of our residents, regardless of their race or income.
ABOUT THE DEPARTMENT
King County is the local service provider for roughly a quarter-million people who live in unincorporated parts of the county. If all of these residents lived together in a single city, it would be the second-largest city in the state. The population of our urban unincorporated areas is three-to-four times more diverse than those of our rural unincorporated areas in terms of race, language spoken, and income. The Department of Local Services includes a Director's Office, a Community Service Areas group, a Road Services Division, and a Permitting Division. It provides a single point of accountability for delivery of local services to all unincorporated areas in King County.- Job Duties
Pre-Submittal Services, Permit Application Screening and Intake:
- Extensive customer interaction and assistance.
- Research property records; read and interpret maps, plans and legal descriptions.
- Provide information and answer complex questions concerning permitting requirements, King County permitting codes, policies and procedures.
- Screen and accept or reject permit applications for a variety of permit types.
- Collect, calculate, and explain fees.
- Utilize computerized permit tracking system and online permitting portal to screen, initialize, route, track, update, and research permit records.
- Work closely with immediate team members, permit review staff, supervisors in a collaborative manner to coordinate permitting services.
- Provide final quality assurance review of approved permit applications and produce notifications to applicants.
- Verify requirements, prepare issuance packages and issue permits; update data in permit tracking system.
- Process cancelations and withdrawals; coordinate and follow up on permits at various stages.
- Provide helpful, respectful, and courteous customer service to citizens and County employees.
- Answer customer inquiries in person, via e-mail, and by phone; explain permitting procedures, permit status, and permitting codes and requirements.
- Work with customers who are upset or angry in a positive and professional manner.
- Collaborate with peers and co-workers towards continuous improvement of customer services.
- Participate in meetings and focused process improvement groups.
- As a member of the Permitting Services group, this position will be responsible to cross-train with other Permit Review Coordinators, Permit Technicians and/or Administrative staff as requested in order to be prepared to support all functions of the Permitting Services workgroup.
- Other responsibilities may involve cash handling, payment processing, data entry, processing notices and other mailings to customers, filing, and other duties as assigned by the supervisor.
- Experience, Qualifications, Knowledge, Skills
- Demonstrated ability to work as an effective team member in a highly collaborative environment.
- Experience providing excellent customer service, including working with inexperienced, upset or angry customers and solving issues while maintaining positive customer relationships.
- Demonstrated ability to work under pressure and handle stressful situations while working in a fast-paced environment with a high volume of customers.
- Demonstrate excellent communication skills, both verbal and written.
- Professional experience using standard office equipment and intermediate skill using Microsoft Office Products including Excel, Word, and Outlook and other software applications relative to the position.
- Professional experience with permit application screening of various permit types, applying building and land use codes, coordinating permit process, or related experience within a building and land use permitting agency.
- Knowledge of construction industry language and terminology; property research; reading and interpreting maps, plans and legal descriptions
- Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
- Ability to use initiative and judgment interpreting policies, rules, and guidelines.
- Demonstrated ability to prioritize work on a daily basis, handle multiple tasks, and changing priorities, while meeting deadlines.
- Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
- Exceptional organization skills with superior attention to details and accurate work output.
- Comfortable learning new technology, and working and participating in an environment of continuous improvement where frequent change is occurring.
- Be able to demonstrate the ability to use critical thinking to solve problems with minimal supervision.
Desirable Qualifications:- Experience using Accela, My Building Permit.com, and/or other relevant permitting software.
- Knowledge of King County rules, regulations, codes, laws and/or policies relative to the position.
- Experience using GIS mapping software.
- International Code Council recognition as a Certified Permit Technician.
NECESSARY SPECIAL REQUIREMENTS:- Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.
- Must be able to move from workstation to workstation, sitting, standing and reaching throughout the work day in a fast paced environment.
- Supplemental Information
This recruitment will be used to fill one (1) current Career Service Permit Review Coordinator vacancy. In addition, applicants from this recruitment may be used to generate an eligibility pool for future career service, term-limited temporary, short-term temporary and special duty assignment (SDA) positions that may occur in this classification within the Permitting Division. Eligibility pool may be used for up to 6 months.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17: Professional and Technical employees, Local 17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: This full-time position is overtime eligible. The position is paid on a bi-weekly schedule every other Thursday, comprising a 40-hour work week. The work week is normally Monday through Friday, 6:30 a.m. or 7:00 a.m. start time, to 3:30 p.m., 4:00 p.m. or 4:30 p.m. end time.
FORMS and MATERIALS:
An online employment application, resume, and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job.
SELECTION PROCESS:
Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Skype options are available for out-of-state candidates. Reference checks and record reviews will also be conducted.
Those applicants who pass the initial screening will be invited to interview on Friday, February 28, 2020 or Monday, March 2, 2020.
UNION MEMBERSHIP: This position is represented by PROTEC17: Professional and Technical employees, Local 17.
For more information regarding this recruitment, please contact:Theresa Reynolds
Senior Human Resources Analyst
206-477-0380
theresa.reynolds@kingcounty.gov
King County values diverse perspectives, life experiences, and differences. The Department of Local Services encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We are committed to being equitable and fair in providing equal access to opportunities for all.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.