Permit Review Coordinator
King County Permitting Division is recruiting for two Permit Review Coordinators to perform a variety of technical and specialized permit intake and issuance tasks in support of the Permitting Services Section. This position performs a high volume of customer service while collaborating with team members and staff at all levels.
Our ideal candidate works well in a team environment, enjoys working with the public, and will establish and maintain effective relationships with our customers and co-workers.
- Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
Permit Application Screening and Intake:
- Extensive customer interaction and assistance.
- Research property records; read and interpret maps, plans and legal descriptions.
- Provide information and answer complex questions concerning permitting requirements, King County permitting codes, policies and procedures.
- Screen and accept or reject permit applications for a variety of building and land use permit types.
- Calculate, collect, and explain fees.
- Utilize computerized permit tracking system and online permitting portal to screen, initialize, route, track, update, and research permit records.
- Work closely with immediate team members, permit review staff, and supervisors in a collaborative manner to coordinate permitting services.
- Provide final quality assurance review of approved permit applications and produce notifications to applicants.
- Verify requirements, prepare issuance packages and issue permits; update data in permit tracking systems.
- Process cancelations and withdrawals; coordinate and follow up on permits at various stages.
- Provide helpful, respectful, and courteous customer service to citizens and County employees.
- Answer customer inquiries via e-mail, and by phone, or in person as per the division’s available customer service options.
- Explain application submittal requirements, application procedures, permitting processes and timelines
- Work with customers who are upset or angry in a positive and professional manner.
- Collaborate with peers and co-workers towards continuous improvement of customer services.
- Participate in meetings and focused process improvement groups.
- As a member of the Permitting Services group, this position will be responsible to cross-train with other Permit Review Coordinators, Permit Technicians and/or Administrative staff as requested in order to be prepared to support all functions of the Permitting Services workgroup.
- Other responsibilities may involve cash handling, payment processing, data entry, processing notices and other mailings to customers, records maintenance, and other duties as assigned by the supervisor.
- Experience, Qualifications, Knowledge, Skills
The ideal candidate will have the following
- Demonstrated ability to work as an effective team member in a highly collaborative environment.
- Experience providing excellent customer service, including working with inexperienced, upset or angry customers and solving issues while maintaining positive customer relationships.
- Demonstrated ability to work under pressure and handle stressful situations while working with a high volume of customers daily.
- Demonstrate excellent communication skills, both verbal and written.
- Professional experience using standard office equipment and intermediate skill using Microsoft Office Products including Excel, Word, and Outlook and other software applications relative to the position.
- Professional experience with permit application screening of various permit types, verifying submittal requirement, applying building and land use codes, coordinating permit process, or closely related experience within a building and land use permitting agency.
- Knowledge of construction industry language and terminology; property research; reading and interpreting maps, plans and legal descriptions
- Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
- Ability to use initiative and judgment interpreting policies, rules, and guidelines.
- Demonstrated ability to prioritize work, handle multiple tasks, and changing priorities, while meeting deadlines and team goals.
- Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
- Exceptional organization skills with superior attention to details and accurate work output.
- Comfortable learning new technology and working and participating in an environment of continuous improvement where frequent change is occurring.
- Be able to demonstrate the ability to use critical thinking to solve problems with minimal supervision.
Our most competitive candidate will also have:
- Experience using Accela, My Building Permit.com, and/or other relevant permitting software.
- Knowledge of King County rules, regulations, codes, laws and/or policies relative to the position.
- Experience using GIS mapping software.
- International Code Council recognition as a Certified Permit Technician.
Necessary special requirements:
- Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.
- Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast paced environment.
- Supplemental Information
This recruitment will be used to fill one (2) current Career Service Permit Review Coordinator vacancies.
This recruitment may be used to fill vacancies for up to 6 months. Including career service, STT, TLT and special duty assignment opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: This full-time position is overtime eligible. The position is paid on a bi-weekly schedule every other Thursday, comprising a 40-hour work week. The work week is normally Monday through Friday 7:00 a.m. to 3:30 p.m.
TEMPORARY TELECOMMUTING REQUIREMENT
The work associated with this position will be performed remotely, at least through July 5, 2021 in compliance with King County’s telecommuting mandate. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a County worksite. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.
To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
FORMS and MATERIALS:
An online employment application, resume, and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job.
Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Skype. Reference checks and file reviews will be conducted.
Those applicants who pass the initial screening will be invited to interview on Thursday, December 17, 2020 or Friday, December 18, 2020.
UNION MEMBERSHIP: This position is represented by PROTEC17: Professional and Technical employees, Local 17.
For more information regarding this recruitment, please contact:
Senior Human Resources Analyst
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Are you applying to this position as a Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.