Permit Technician

King County   Seattle, WA   Full-time     Mechanic/Technician
Posted on July 20, 2022
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Summary

Join our team! The Environmental Health Services Division of Seattle & King County Public Health is seeking to select three candidates for career service and term limited temporary in the Permit Technician role. Seeking to select qualified candidates with excellent customer service and technical skills to support and perform a variety of duties focused on serving the public to help us meet our mission. The Permit Technician works as part of a team to collect and process permits, conduct in-take for plan review, letters, and site applications, and perform customer service-related duties. The Environmental Health Division takes over $6 million in revenue annually from processing over 13,000 permits for food establishments, pools/spas, meat cutters, solid waste services, pet business, and on-site septic and plumbing and gas piping services (read more about the division below).

The successful candidates in this position will be extremely motivated to provide excellent customer services in a fast-paced environment and independently prioritize work while working as a member of a team. This position will report to one of two Program Supervisors for our Permit Technician team within the Environmental Health operations section.

The Program is committed to the principles of racial equity and social justice and values diverse perspectives and life experiences in its workforce.  People of all backgrounds are encouraged to apply.

THIS POSITION WILL REMAIN OPEN UNTIL FILLED. FOR CONSIDERATION WILL BE GIVEN TO APPLICANTS WHOM APPLIED BY 11:59PM ON AUGUST 9th 2022. 
 
ABOUT THE ENVIRONMENTAL HEALTH SERVICES DIVISION: Through the work of over 150 dedicated employees, the Environmental Health Services Division promotes healthy and equitable environmental conditions and prevents disease through sanitation, safe food, air, and water (drinking, surface, and recreational), and reduction of exposure to hazardous materials. In addition to permitting and inspecting public pools, spas, pet businesses, plumbing installations, on-site septic systems, and solid waste facilities, the division also works in partnership with community to address unhealthy environmental conditions and leads the department’s climate change efforts.
 
Our vision is healthy, safe, and vibrant communities that are free of health disparities based on race, gender, or economic status. The Division’s core values include equity and social justice, integrity, community service, collaboration, a supportive work culture, and learning from each other and the communities we serve.

To learn more about EHS, please visit https://www.kingcounty.gov/ehs.
 
COMMITMENT TO EQUITY AND SOCIAL JUSTICE: 
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most i   influential civil rights leaders in our nation's history, King County is a vibrant international   community with residents that represent countries from around the world. It is a region with   increasing diversity that cherishes the traditions of many cultures.
 
We have a deep commitment to equity and social justice and advancing practices, strategies,  and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity and anti-racist agenda to advance regional change and ensure that residents from vulnerable communities are  incorporated into our emergency planning and public outreach efforts. On June 11, 2020, King County declared Racism a Public Health Crisis.
 
To learn more, please visit http://www.kingcounty.gov/equity.

Job Duties

As an Environmental Health Permit Technician, you will:

  • Process permit renewals, and provide application in-take for permits, re-inspection, plan review and other billings. May involve scanning a high volume of permits using a barcode scanner or manual data entry into database (currently EnvisionConnect). 
  • Process change of ownership applications.
  • Answer incoming calls, that may include, intaking of complaints, permit adjustments, payment intake and triaging calls.
  • Upload documents into SharePoint to ILynx.
  • Read and interpret maps and legal descriptions. Assure permits are issued to the correct parcel number & address.
  • Research property information using computer, paper files and microfiche.
  • Accept applications and calculate correct fees for various Environmental Health applications. Process billings and refunds, and route requests appropriately.
  • Provide internal and external customer service; may include providing specialized and/or technical information that requires moderate interpretation of established codes, policies, regulations, procedures, and guidelines by email, phone and in person.
  • Process letters and public disclosures requests.
  • Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and followed-up on in a timely manner.
  • Monitor accounts for payment and coordinate collection process for unpaid accounts.
  • Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
  • Prepare daily cash worksheet and daily reconciliations.
  • Run existing ad hoc reports using EnvisionConnect and Excel.
  • Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

The ideal candidates will have:

  • Strong communication skills both written and verbal.
  • Excellent customer service skills with the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
  • Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
  • Strong organization, problem solving and researching skills.
  • Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook.
  • Skill in maintaining data accuracy and integrity.
  • Strong math and analytical skills.
  • Skill in the use of automated financial and management information systems, word processors, spreadsheets, database, and similar software applications.
  • Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy.
  • Skill in tracking and following through on assignments.
  • Demonstrated ability to quickly learn new computer applications.
  • Knowledge and experience working with people from diverse backgrounds.
  • Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
  • Demonstrated reliability.
  • Skill in teamwork and collaboration.
 
Desired qualifications
The most competitive candidates will have the following additional experience/knowledge:
  • Experience using EnvisionConnect.
  • Accounts receivable experience.
  • Demonstrated Experience with complex reconciliations.
  • Experience using Bluebeam.
  • Bilingual in Spanish.
  • Experience applying equity and social justice principles to work approach and implementation.
 
COMPETITIVE BENEFITS: 
King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region, including the Sounder).  We offer a benefits package that includes competitive medical, dental and vision benefits for the whole family and domestic partner, competitive vacation, sick, holiday and executive leave plans, and participation in the State's Public Employees Retirement Plan (PERS), as well as the option of participating in the County's deferred compensation plan (a 457 plan).
 
CONTACT: 
If you have questions regarding the recruitment process, please contact Nic Horea, Human Resource Analyst at nicolae.horea@kingcounty.gov or 206-263-8736.
 
 APPLICATION PROCESS: 
The following items are required to be considered for this vacancy:
  1. An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the “Apply” link), or paper application (see note below).
  2. Responses to the supplemental questions.
  3. A current resume or curriculum vitae.
  4. A cover letter that summarizes your interest and qualifications for the position.
Your application may be rejected as incomplete if you do not include the relevant information in the application.  Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
 
Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options.
If you need an accommodation in the recruitment process or an alternate format of this announcement, please inquire directly with the contact listed on the job announcement or Public Health's Human Resources Service Delivery Manager.

NECESSARY SPECIAL REQUIREMENTS:
  • The selected candidate is required to be subject to a background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law

UNION AFFILIATION:      This position is represented by PROTEC17, www.protec17.org
 

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Application Process
The following items are required to be considered for this vacancy:
  • An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
  • Responses to supplemental questions.
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
  • The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
  • Regular and reliable attendance, effective communication skills, and the development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location, and working hours.
Necessary Special Requirements
  • The selected candidate will be required to submit to a thorough background investigation. Records are not automatically disqualifying.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.
Work Schedule
The normal workweek is Monday – Friday from 8:00 a.m. to 5:00 p.m. This position is subject to the Fair Labor Standards Act and is overtime eligible.

 

Work Location: 
  • 1 Career Service position  will work at Downtown Seattle, Chinook Building, 401 5th Ave., Suite 1100, Seattle
  • 1 Career Service position and one Term Limited Temporary position will work at Eastgate Public Health Center, 14350 SE Eastgate Way, Bellevue.
The Environmental Health Division reserves the right to place staff at worksite locations or transfer staff to new worksite locations that best support the efficient delivery of services.

This position is currently primarily on-site, though some remote work will occur and it may expand in the future. Employees will be provided with a County issued laptop. The successful candidate will need to have sufficient internet connection to work remotely when it occurs. All employees must also reside in Washington state and within a reasonable distance to their primary King County worksite. 
 
Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
 
To support employees during this time King County has a robust collection of tools and resources to support working remotely.  The individual selected for this opportunity will be joining an innovative and progressive team.

Union Affiliation
This position is represented by Protect Local 17 Union. 

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01
A) How many years of work experience do you have performing high volume of customer service and complex accounts receivables/payable functions? A - None, willing to learn B - Less than 12 months C - 1-4 years D - Over 4-years
02
Describe your associated experience performing these functions; based on your answer above.
03
Describe in detail your experience you have in multi-tasking, problem solving, researching information. If you don't have this experience, type N/A.
04
What is your level with the MS Office application Word, Excel, Outlook. A - None B - Beginner C - Intermediate D - Advanced
05
What is your level of experience in working with addresses, reading maps and legal descriptions? A - No experience B - Beginner C - Intermediate D - Advanced
06
If you answered "yes" to question above, please describe your level of proficiency. If you answer "no" please type N/A. Please note that answering "no" questions #4 is not a disqualifier.
07
Are you bilingual in Spanish?
  • Yes
  • No
08
Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
09
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question