Personal Health Services Supervisor - Buprenorphine & Kids Plus Programs
- Summary
Summary:
Are you an organized, efficient, and approachable leader that builds effective teams with vision and purpose? Do you get excited about working in the cutting edge of integrated care? If you're skilled in building a high-performing team and have a passion for diversity and inclusion, we want you to join us at Downtown Public Health! We have an exciting opportunity for a Nursing, Personal Health Services Supervisor in our Downtown Public Health Center.
The Community Health Services Division of King County's Department of Public Health (DPH) is looking for a talented individual to join the Downtown Public Health Clinic Team. The candidate will be part of Downtown Public Health Clinic Leadership team and will be accountable for the oversight and supervision of two programs that serve vulnerable populations. The ideal candidate is knowledgeable about Public Health approach and harm reduction model of care. Buprenorphone Pathways provides low barrier Medication for Opiate Use Disorder and primary care services for this underserved population. Kids Plus provides case management for families with significant health care needs as they move from homelessness to permanent housing. The ideal candidate will possess excellent leadership and communication skills, quality improvement experience, and strong public health clinical experience. The position reports directly to the Area Manager and is expected to work closely and response to program management needs. This position will be involved in leading program improvements and evaluation and may provide back-up coverage for other PHSS's within Downtown Public Health Center.
We're interested in individuals who are representative of the diverse population we serve. You'll have overall responsibility for the hiring and daily supervision of two teams that may include Public Health Nurses, Registered Nurses, Medical Assistants, Social Workers, and Community Health Workers. In addition, you will be a key member of a unified leadership team to provide the highest quality of integrated care for our clients.
Primary Responsibilities May Include:- Direct supervision of the staff assigned to services and programs at a Public Health Center to include: hiring, performance evaluations, training, counseling, team building and discipline of staff
- Lead program planning, implementation, coordination, and evaluation
- Guide staff and lead activities at Public Health Centers, satellite clinics, and other community locations
- Provide support and training to staff regarding use of reflection, trauma informed practices and reduction of secondary trauma.
- Work collaboratively with the community and other agencies to assess the public's needs, assist in development of program goals and objectives and implementation of programing such as Buprenorphine Pathways Program
- Monitor budgets for assigned programs
- Coordinate schedules for UW Residents/and or Fellows
- Perform Quality Improvement/Quality Assurance work, including chart reviews, to ensure compliance with clinical service.
- Work collaboratively with the lead physician to ensure patient workflow and supervision of the care team.
- Work closely with the Program Manager regarding funding, data and performance measures, and program requirements. And, assist other team members on continuous improvement efforts.
- Coordinate, review, and process patient satisfaction and patient grievance surveys and reports, including conducting investigation, analyzing findings, and resolving patient concerns and complaints as needed.
- Assist others to identify performance measures that meet the needs of their work and to make the measures visual
- Conduct investigations and analyze findings.
- Review and authorize expenditures.
- Analyze data, review policy, procedures, and guidelines; organize and write findings, recommendations, manuals and reports.
- Organize meetings and present relevant topics to clinical and non-clinical audiences.
- Perform other duties as assigned.
Requirements:- A Washington State License as a Registered Nurse with a Bachelor's Degree in Nursing
- Documentation of current BLS CPR certification with AED training at time of hire
- Valid Washington State Driver's License
- Letter of interest
Most competitive candidates:- Advanced training in nursing administration or public health, or comparable experience
- Demonstrate experience in personnel supervision, and management techniques
- Demonstrate mentorship skills and effective communication
- Demonstrate skills in reflective supervision
- Demonstrated ability to hold people accountable and give useful feedback
- Knowledge of program development, evaluation techniques, and Quality Improvement processes
- Skilled in interviewing techniques and principles
- Knowledge of Buprenorphine and/or Substance Use Disorder
- Knowledge of and experience in workflows, job aides, and Electric Health Patient Record (EPIC) training.
- Demonstrates understanding of mental health and/or substance use disorder and impact on community services available
- Demonstrates understanding of trauma and abuse and demonstrates knowledge of specific trauma-informed treatment interventions
- Knowledge of service providers in the community
- Knowledge of occupational health, handling of hazards, and safety principles
- Skills in interviewing techniques and budgeting techniques and principles
- Previous experience providing guidance in a community-based program, and/or community health nursing experience desired
- Knowledge of NCAST and other nursing assessment tools desired
- Demonstrate skills in listening
- Demonstrated ability to manage diversity through vision and with purpose
- Experience in Behavioral Health, professional training or knowledge in behavioral health affecting vulnerable populations or other relevant experiences
- Knowledge of Public Health's low-barrier harm-reduction approach
- Skill in coordinating teams with multi-disciplinary staff
- Skill in making timely and quality decisions
- Strong oral and written communications skills
- Skill in working effectively with diverse individuals and populations
- Ability to work on a number of projects/tasks simultaneously
- Ability to foster a collaborative and highly effective team environment
- Ability to develop and implement innovations toward improving clinic delivery of services
- Knowledge of general government principles and procedures
- Skill in using current office software programs including word processing, spreadsheet, database and email
- Knowledge of other relevant agencies and systems
- Skills in program evaluation, advocacy and promotion
- Skills in gathering, manipulating and using data utilizing a computer and other tools
- Skill in working effectively and flexibly as a team member to accomplish necessary tasks
Work location and schedule:- Downtown Public Health is located at 2124 4th Avenue, Seattle, WA 98121. This is a fully benefited 1.0 FTE. Hours worked will fall within Downtown Public Health's normal business hours, which are Monday through Friday 8:00 AM to 5:00 p.m. but may work outside of the aforementioned days/times to meet operational needs. This position will require travel to other sites within the Public Health System as needed. This position is exempt from the Fair Labor Standards Act and is not eligible for overtime.
Questions: For questions about current and upcoming positions, or if you need a disability accommodation in the application please contact Amy Curtis, BSN, RN, Healthcare Recruitment Specialist at amy.curtis@kingcounty.gov
Application Process:
This opportunity is open to all competitive applicants. A complete King County application and a letter of interest describing why you are the most competitive candidate for this opportunity is required. Any application submitted without any of the stated components will not be processed.
Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with King County Equity and Social Justice Ordinance and the King County Strategic Plan. This position supports and advances Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of performance and expanding opportunities to seek input, listen and respond to industry and residents.
Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans
Supplemental Information:
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. Click here for more information on our selection process.
The selected candidate will be required to pass a thorough background investigation. This position is represented by Washington State Nurses Association (WSNA).
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
-
01Are you willing and able to travel to Public Health sites as needed?
- Yes
- No
02Describe your experience working with a multidisciplinary care team serving complex patient needs.03Have you used an electronic health records system? If so, what systems are you proficient in using?04Have you ever been subject to review, challenges, and/or disciplinary action, formal or informal, by an ethics committee, licensing board, medical disciplinary board or related professional association?- Yes
- No
05Have you ever been involved, as a health service provider, in a malpractice claim or suit?- Yes
- No
06Have you ever had your license to practice nursing in any jurisdiction revoked, denied, suspended, reduced, or relinquished?- Yes
- No
07Do you have knowledge of any action pending before any licensing board(s) which could affect your license or ability to practice?- Yes
- No
08Are you willing to provide pregnancy options counseling to women and possibly administer Plan B?- Yes
- No
09Seattle & King County Public Health has a strong commitment to equity and social justice. All staff are given training in Equity and Social Justice (ESJ) as well as Trauma Informed Care (TIC). Please describe why working for an agency that values ESJ and TIC is important to you.10Do you possess BLS CPR for Healthcare Providers? If so, please attach documentation of your current BLS/CPR certification. If you do not, please describe how you would obtain certification by time of job offer. Failure to obtain this BLS/CPR certification will result in job offer being delayed or rescinded.Required Question