Program Manager Family WayS Program

King County   Seattle, WA   Full-time     Social Service
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Posted on November 19, 2020

Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.

Public Health – Seattle and King County is seeking a Program Manager for the new Family WayS Program, focused on pregnancy and parenting support in three specific communities: U.S. born Black/African American, the American Indian/Alaskan Native, and Native Hawaiian/Pacific Islander communities. Family WayS Guiding Principles include racial equity, respect, participant-centered services with strength-based practice, collaborative decision making, accountability, and continuous improvement.

The Program Manager will be responsible to implement Family WayS and apply these program Guiding Principles. This position will supervise up to 12 staff who will be stationed at various Community-Based Organizations. They will partner closely with the Best Starts for Kids Prenatal-5 Policy team, Parent Child Health Programs, community leaders and program participants to further develop the program. The Family WayS Program Manager will report to and work collaboratively with the Parent Child Health Regional Team Area Manager.


This full-time Career Service position is open to all qualified applicants.


This position is situated in the Community Health Services Division in the Parent Child Health Program. The primary work location will be on the 10th floor of the Chinook County Building, 401 Fifth Avenue, Seattle, WA 98104.

The work associated with this position may be performed remotely, at least through July 5, 2021 in compliance with King County’s telecommuting mandate. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.  Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.  There will be situations where the employee is required to report to a County worksite.  Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.
To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.  


This position is FLSA-exempt. The employee will generally work a 40-hour work week. Workdays and hours may vary depending on community events and staff support.  Some weekday evenings and weekend work will be required, as well as travel to multiple locations throughout King County.

Job Duties

  • Partnership and Community Engagement. 
    • Foster relationships with communities of interest and community organizations with expertise in pregnancy and parenting health and well-being. Help assure that genuine community engagement continues to inform and lead program improvement and development through the oversight of a community advisory group and regular collection of participant and staff feedback. Expand partnerships and program participation. Manage and monitor contracts or grants involving multiple agencies. 
    • Collaborate between county programs and community-based organizations to advance racial equity and social justice. This may include development of racial equity/anti-racism trainings or curriculum.
  • Program Leadership: 
    • Develop and prioritize program goals/objectives. 
    • Frame and monitor budgetary and operating conditions for the program. 
    • Lead staff and teams to be participant-centered using strengths-based practices. 
    • Apply trauma recovery and healing. Prioritizing racial equity and social justice in collaborative work in the teams and with other county programs.
    • Work collaboratively with evaluation team and electronic medical record support staff. Use qualitative and quantitative data to support and monitor evaluation and analysis of processes and practices. 
    • Collaborate and share decision making with community advisory group for continuous program improvements. Facilitate and integrate feedback from community partners, program participants, and staff.
    • Coordinate and build equitable systems with Help Me Grow and Parent Child Health programs services for quality client experience.  
    • May handle politically sensitive inquiries about program or work being done. Participate in Division meetings as necessary.
  • Supervision: 
    • Recruit and hire a team who are representative of the populations we serve and dedicated to serving clients with quality and compassion. 
    • Direct and supervise a combination of staff, including Community Health Workers, Social Worker, Public Health Nurse, Nutritionist, and Administrative support staff. Manage teams with an array of cultures, languages and specialties. 
    • Train, mentor and support staff development. Investigate and resolve grievances, provide performance evaluations annually.
  • Innovation and Dissemination
    • Foster an environment for innovation and sustainability. 
    • Provide technical assistance to agencies interested in implementing Family WayS. 
    • Serve as technical expert to perform complex research and analysis and expert advisor in prenatal, postnatal and parenting health and well-being.
  • Effective Teams: 
    • Build and foster work environments that instill open communication, teamwork, conflict resolution, humility, learning and healing, and commitment to racial equity and social justice. This program will have a culture of continuous improvement. 
  • Other Duties as Assigned: 
    • Perform other related duties as assigned. 
    • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work locations, and working hours.

Experience, Qualifications, Knowledge, Skills

  • Partnership and Community Engagement
    • Experience working with communities to build partnerships and gain understanding of unique community needs.
    • Demonstrated knowledge and ability of how to engage authentically with community members, community leaders and grassroots community organizations.
  • Racial Equity, and Social Justice
    • Deep knowledge of equity and social justice principles and practices. Understanding of the inequities due to place, race, policy and systems. Experience working with communities striving to overcome systemic racism.
  • Leadership
    • Demonstrated ability to work independently and as a team member. 
    • Ability to be a liaison between systems both internally and externally with other jurisdictions and service providers.
    • Demonstrated skills and abilities working collaboratively with diverse stakeholders including families, culturally specific and community-based groups, service providers, and staff. Ability to build consensus among a diverse group of individuals with varying opinions.
    • Ability to identify intersecting issues, challenges, and opportunities for collaboration across internal and external partners, including strategies to promote equity. Experience to advocate for program needs and service in interest of program participants.
    • Demonstrated knowledge of strategic planning techniques and principles, policy development, project management communication strategies.
    • Ability to work under deadlines, work on multiple tasks simultaneously, organize and prioritize work quickly in response to changing needs.
    • Regular and reliable attendance, effective and respectful oral and written communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Program management
    • Demonstrated knowledge of the prenatal to five years and early learning sectors in King County and Washington State with an emphasis on program and policy development for community-based services and community-based parenting.
    • Ability to work across sectors to increase opportunities and innovate best practices.
    • Experience in successfully organizing, planning and managing large projects and initiatives from vision through completion. Demonstrated experience/expertise of implementation science and/or program design.
    • Skill in negotiation, problem solving, conflict resolution, customer service, interpersonal relationships, and the ability to handle multiple competing priorities and sensitive situations.
    • Skill in analyzing and synthesizing information. Extensive experience using data to make program and system improvements and writing and sharing effective reporting tools.
    • Knowledge of County and State functions, organization, and structure.
    • Ability to develop an understanding of issues related to Best Starts for Kids and Parent Child Health and to identify intersecting issues, conflicts, and opportunities for collaboration across County departments and with external partners.
  • Supervision
    • At least two years of experience providing supervision, management and support to a team.
    • Knowledge in reflective supervision and conducting performance evaluations, professional development action plans or corrective action plans.
    • Experience in working with labor unions and ability to understand labor contracts.
  • Effective Teams
    • Demonstrated ability to convene an effective team with team agreements and clear expectations for individual and team success. Skill to support staff development.
    • Knowledge on how to collect and gather staff feedback for continued learning, quality assurance and improvement and advancing racial equity and social justice.
    • Align work to the Community Health Services Purpose Statement and Guiding Principles and Family WayS Guiding Principles.
  • Communication: 
    • Excellent oral and written communication skills, including presentation and facilitation.
    • Skill in negotiation, problem solving and conflict resolution, customer service and interpersonal relationships.
Desired experience, qualifications and experience:

    • It is desired or preferred that candidates have direct knowledge and/or experience working in more than one of these communities: U.S born Black/African American, the American Indian/Alaskan Native, and Native Hawaiian/Pacific Islander communities. Our goal is to have a team that is representative of the populations we serve and dedicated to serving clients with quality and compassion. 
    • Experience leading and supervising a team with different roles and responsibilities and who are racially, culturally and linguistically diverse.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers. 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.


If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.


Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
NEOGOV/Government Jobs on-line or paper application 
  1. Supplemental questionnaire responses 
  2. Resume
You may attach multiple documents if you wish:
Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.
Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
The selected candidate will be required to pass a thorough background investigation.


  • This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to
  • The selected candidate must pass a thorough background investigation.
  • Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.

This position is not represented by a union.


For more information about the application process please contact Mark Lacy at


King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Explain your experience and knowledge working with more than one of these communities: U.S born Black/African American, the American Indian/Alaskan Native, and Native Hawaiian/Pacific Islander communities. Please be thorough and explicit on your role and experience. If your answer is unknown, please type "N/A."
Do you have at least two years of experience in supervising a team?
  • Yes
  • No
If you answered yes to #2, share your strengths as a supervisor and where you would like to grow. If your answer is unknown, please type "N/A."
Share your experience supervising and managing a team that is racially and culturally diverse and have different roles and responsibilities. Please include details how you supported this team.
Do you have experience in implementing programs?
  • Yes
  • No
If you answered yes to #5, share your experience in implementing a program. What were some challenges and how did you overcome them? If your answer is unknown, please type "N/A."
Family WayS leads with racial equity. Share your direct experience in advancing racial equity and social justice and provide a specific example detailing your activities that directly link to equity work.
Are you applying to this position as a Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff

Required Question