Program Supervisor I - FMD Customer Experience Section (TLT/SDA)
King County
Seattle, WA
Full-time
Other
Posted on March 6, 2025
Salary
$40.24 - $51.00 Hourly
Location
401 5th Avenue - Seattle, WA
Job Type
Special Duty Assignment or Term Limited Temp (TLT)
Job Number
2025SM23975
Department
DES - Executive Services
Division
FMD - Facilities Mgmt
Opening Date
03/06/2025
Closing Date
3/19/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
The ID Access Office with the Customer Experience Section of the Facilities Management Division (FMD) is looking to fill a vacancy for a Program Supervisor 1 to support the day-to-day operations of the ID Access office. The main responsibilities of this position are centered around providing excellent customer service to all ID Access customers, the processing of employee ID/bus pass/key card requests, replacements and returns, granting and removing building clearance levels, updating weekly reports, monitoring the work order system for key requests, and supervising the ID Access staff. This position provides in-person customer service, as well as a significant amount of customer interaction through phone and email.
This recruitment will be used to fill one Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) position. This assignment is currently approved to last up to 18 months with the possibility of extending.
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts. As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Click here to learn more about King County's commitment to Equity, Racial and Social Justice.
SCOPE OF JOB DUTIES - Successful candidates for this position will demonstrate at a minimum, the skill and ability to:
OUR IDEAL CANDIDATE WILL HAVE:
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$40.24 - $51.00 Hourly
Location
401 5th Avenue - Seattle, WA
Job Type
Special Duty Assignment or Term Limited Temp (TLT)
Job Number
2025SM23975
Department
DES - Executive Services
Division
FMD - Facilities Mgmt
Opening Date
03/06/2025
Closing Date
3/19/2025 11:59 PM Pacific
FLSA
Non-Exempt
Bargaining Unit
Z3 : KC Personnel Guidelines
Full- or Part-Time
Full Time
Hours/Week
40 hours/week
Summary
The ID Access Office with the Customer Experience Section of the Facilities Management Division (FMD) is looking to fill a vacancy for a Program Supervisor 1 to support the day-to-day operations of the ID Access office. The main responsibilities of this position are centered around providing excellent customer service to all ID Access customers, the processing of employee ID/bus pass/key card requests, replacements and returns, granting and removing building clearance levels, updating weekly reports, monitoring the work order system for key requests, and supervising the ID Access staff. This position provides in-person customer service, as well as a significant amount of customer interaction through phone and email.
This recruitment will be used to fill one Special Duty Assignment (SDA) or Term-Limited Temporary (TLT) position. This assignment is currently approved to last up to 18 months with the possibility of extending.
- "Special Duty Assignments" (SDA) are only open to active King County Career Service employees who have passed their initial County probation period.
- "Term-Limited Temporary" (TLT) opportunities are temporary and "at-will" but are also full-time and comprehensive benefits-eligible.
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts. As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Click here to learn more about King County's commitment to Equity, Racial and Social Justice.
Job Duties
SCOPE OF JOB DUTIES - Successful candidates for this position will demonstrate at a minimum, the skill and ability to:
- Respond to customer requests via email, phones, and in-person.
- Review forms for completeness, including authorized signatures, if necessary.
- Print and distribute key cards.
- Point of contact for FMD Carpenters for cut keys.
- Track, record, and distribute cut keys to customers.
- Enter Data within ID Access keycard clearance database.
- Deactivate lost or stolen cards, and process returned key cards for terminated employees.
- Act as point of contact for ID Access unit work orders.
- Manage the temporary-badge inventory.
- Implement ID Access process improvement initiatives.
- Document ID Access processes and standard work.
- Supervise an ID Access Customer Service Specialist III.
- Provide administrative support services as needed.
Experience, Qualifications, Knowledge, Skills
OUR IDEAL CANDIDATE WILL HAVE:
- Experience in customer service via telephone and in-person with the ability to demonstrate discretion, patience, etiquette, and professionalism.
- Problem solving skills and experience in handling critical, time-sensitive, and emergency situations.
- Knowledge of rules, regulations, codes, laws, policies, procedures, and ordinances pertaining to work assignments.
- Intermediate to advanced skills in the use of a variety of Windows-based computer programs such as MS Word, Excel, Exchange, Teams and Outlook.
- Experience with action tracking on specific work assignments and other related items.
- Ability to work independently and exercise good judgment.
- Knowledge of office practices, procedure, and functions.
- Skill in prioritizing workload and adapting to changes in workload demand.
- Skill in conducting research on a specific work assignment.
- Skill and understanding of maintaining the confidentiality of sensitive matters and documents.
- Badge and access database office experience working directly with employees, contractors, and interns.
- Perform other duties as assigned.
Supplemental Information
- A thoroughly completed King County application is required for this opportunity. Incomplete applications may not be considered. A resume and cover letter are not required but recommended.
- Successful candidates will be required to pass a reference check prior to receiving a formal offer.
- This position is considered Mission Critical in an emergency and you will be required to report your status as instructed by the Facilities Management Division.
- The standard schedule will be Monday - Friday between the operating hours of 8:00 AM - 4:30 PM.
- This position will require onsite reporting to the King County Chinook Building, 401 5th Ave., Seattle, WA 98104.
- This position is not represented.
- If you have any questions related to this recruitment, please feel free to reach out to Sarah McCauley at smccauley@kingcounty.gov .
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
