Project/Program Manager 1 - Contact Tracing
- Summary
Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
Public Health – Seattle & King County is seeking Contact Tracing Leads- Program Manager (PPM I). This position is the lead for the daily team of contact tracers conducting interviews with confirmed COVID-19 cases and follow up with their contacts. The Contact Tracing Lead is the subject matter expert (SME) for contact tracing processes and accurate data recording. The Contact Tracing Lead must be available to work a variable schedule, including weekends, evenings and some holidays.
Commitment to Equity and Social Justice:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan.
Who May Apply: This position is open to all qualified internal and external candidates. To be considered as a Special Duty applicant, you must be a current Career Service, King County employee who has successfully passed probation. This position is anticipated to last 12 months from the date of hire.
Application Process:
Required Application Materials
• NeoGov Application - including work history and position duties
Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
Work Schedule: This regular work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. and 40 hours per week. However, after hours, weekend work, and overtime will be required. This role is FLSA non-exempt and is eligible for overtime.
Work Location: The primary location for this role is Chinook Building, 401 5th Avenue, Seattle, WA 98104.
Contact: For questions related to this recruitment, please contact Sarah Fish at (206) 263-8738 or sarah.fish@kingcounty.gov.- Job Duties
- Lead a daily team of contact tracers conducting interviews for COVID-19 response.
- Lead daily AM and PM check-in/debrief calls with contact tracing team. Take and distribute notes.
- Communicate accurate and thorough information about process changes to contact tracing team.
- Assist with observing staff and trainees completing case calls; provide appropriate feedback.
- Monitor contact tracing staff daily work including follow-up communications with cases through voicemail and text.
- Notify supervisory team of staffing concerns or issues.
- Document challenges and brings to leadership team meetings; resolve accordingly.
- Facilitate problem solving of complicated scenarios and offers guidance to contact tracers, when necessary.
- Assist with care coordination, referrals and appropriate follow up for cases, as needed.
- Discern when cases require elevation to another department or leadership.
- Provide support to contact tracers in the use of technology platforms Skype, RedCap, Mosio, and Dynamics.
- Strictly adhere to client confidentiality and handling of PHI (like notes taken, and other communication)
- Conduct case and contact investigations as needed.
- Assist with identifying ongoing training needs for contact tracers.
- Ability to work variable schedule, including weekends.
- Experience, Qualifications, Knowledge, Skills
- Strong skills and experience in communicable disease investigation (case and outbreak) and conducting interviews.
- Knowledge and experience working with Public Health’s COVID-19 contact tracing survey instruments and databases.
- Knowledge of Public Health’s COVID-19 response.
- Ability to establish rapport with diverse groups of people in a very brief amount of time.
- Experience working with people with varied lived experiences in a non-judgmental manner.
- Maintain confidentiality of protected health information at all times.
- Carry out assignments and responsibilities reliably in a thorough, accurate, and timely manner.
- Strong attention to details.
- Strong oral communication skills.
- Fluency in Microsoft Office applications (Outlook, Word, and Excel).
- Washington State Driver's License or the ability to provide transportation to work locations with limited or no public transportation services is required.
- Bilingual in Spanish with the ability to read, write and speak Spanish.
- Supplemental Information
You must completely fill out the application with your relevant education and work experience.
The selected candidate must be able to pass a thorough background investigation.
For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please
visit https://www.kingcounty.gov/~/media/audience/employees/learning-anddevelopment/Interview_Tips.ashx?la=en.
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Union Membership: This position is not represented by a union.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Do you have experience interviewing people and eliciting sensitive information?
- Yes
- No
02Describe your experience interviewing people and eliciting sensitive information. Please include how long you did this work in your response.03Do you have experience using Motivational Interviewing and Trauma Informed Care?- Yes
- No
04If yes, please describe your experience utilizing Motivational Interviewing and Trauma Informed Care.05Describe a recent role where you have demonstrated leadership skills. How long were you in this role?06Describe a time you have helped a colleague or direct report address and improve on performance issues.07Are you available to work weekends, holidays and evening shifts?- Yes
- No
Required Question