Provider Relations Project/Program Manager II

King County   Seattle, WA   Full-time     Project Management
Posted on May 12, 2022
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The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.  

King County's 
Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

This position is a member of the team responsible for participating in the development, negotiation and monitoring of contracts with public-funded substance use disorder and mental health treatment provider agencies. This position evaluates contractors' performance related to treatment process and outcomes and monitors for compliance with the Behavioral Health and Recovery Division (BHRD) contracts, and adherence/compliance to associated RCWs, WACs and other State and Federal laws, rules, and regulations. The position also supports the development of formal cross system relationships to coordinate care for individuals who are in service in more than one service system.

WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. 

REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, “see my resume” are considered incomplete and will not be considered to be competitive.

WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday - Friday, 8am - 5pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval.

Teleworking Requirement 

The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situationsKing County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.  

RECRUITER: Annette Coleman at

Job Duties

  • Participate in contract development and negotiation for outpatient, residential or specialized substance use disorder services and programs such as ER services, Detox services, Co-Occurring Disorder Treatment services and/or publicly funded Mental Health Treatment Services
  • Participate in planning, policy analysis and development
  • Monitor clinical, fiscal and administrative compliance of provider agencies with BHRD contracts
  • Participate in provider selection through the competitive bid processes
  • Develop Contracts, Amendments, Exhibits and reports
  • Lead or participate in compliance review teams conducting compliance and credential review processes of BHRD contractors
  • Provide ongoing technical assistance and/or training to contractors
  • Perform needs assessments, utilization and outcome data analysis and quality improvement activities for community-based mental health programs/services and chemical dependency treatment providers
  • Participate in cross-system coordination processes and the development and ongoing evaluation of formal working agreements with allied systems
  • Perform other related duties as assigned

Experience, Qualifications, Knowledge, Skills

  • The candidate should have highly developed organizational skills and an understanding of federal, state and local government mandates related to substance use disorder and/or mental health treatment. The applicant should have a minimum of three years of experience in the areas listed below OR equivalent education and/or experience that provides the knowledge to meet the job requirements.
  • Bachelor's degree and/or an equivalent combination of education and relevant job experience.
  • Experience with and knowledge of the publicly funded substance use disorder and/or mental health treatment system of King County and the state of Washington.
  • Experience with, and an understanding of federal, state and local government funding, as well as program mandates related to substance use disorder and/or mental health treatment.
  • Demonstrated recent experience providing treatment services to the diverse populations served by the publicly funded treatment systems in the state of Washington.
  • Demonstrated knowledge and recent experience in contract development, negotiation, budget development and management and policy and/or program development.
  • Demonstrated ability to negotiate terms of contracts or similar formal agreements.
  • Demonstrated experience in gathering and analyzing data for needs assessments, outcomes reports and quality improvement recommendations and the ability to develop formal reports for professional and community audiences.
  • Demonstrated knowledge of contractor compliance monitoring methods and quality assurance strategies.
  • Demonstrated knowledge and experience with best treatment practices utilized in the current substance use disorder, mental health or co-occurring disorder services to youth or adults.
  • Demonstrated knowledge of service delivery system payment structures, utilization management strategies and quality management practices including those associated with behavioral health managed care.
  • Ability to coordinate and collaborate with both the youth provider and the adult provider system, as well as a variety of persons from the community and professional agencies, such as medical, ethnic and sexual minority groups, mental health, substance use disorder and correction or judicial agencies.
  • Demonstrated experience with provider selection processes including development and evaluation of Requests for Proposals and evaluation of responses.
  • Demonstrated ability to work independently and as a member of a team.
  • Demonstrated verbal communication skills and professional level writing skills.
  • Working knowledge of Word for Windows, Excel, and MS Outlook.


Valid Washington State Driver's License, or the ability to travel around the county and state in a timely manner. Occasional lifting of files and supplies up to 10 lbs.


  • Bachelors degree in a behavioral health field.  
  • Licensure/certification as a MHP and/or CDP.  
  • Experience working in either the Substance Use Disorder or Mental Health service delivery system within the State of Washington.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

COVID-19 Vaccination Requirement

King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:

  • submit proof of vaccination, or
  • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? Do you possess the skills and abilities to qualify for this position?
  • Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
  • No.
If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff
Please describe your experience and/or knowledge of the publicly funded behavioral health treatment system of King County or the state of Washington.
Please identify which of the programs that you are proficient in and at what level; Beginner, Advanced or Expert: a. Microsoft Word b. Microsoft PowerPoint c .Microsoft Excel d. SharePoint e. Microsoft Teams
King County has transformed its work on equity and social justice from an initiative to an integrated effort that applies the principle of "fair and just" intentionally in all the county does in order to achieve equitable opportunities for all people and communities. What is the most important equity or social justice issue to you and why?

Required Question