Regional Health Administrator
Public Health—Seattle & King County seeks an outstanding operational leader, strategist, and systems-thinker who is committed to equity and serving marginalized populations, and who excels at inspiring, supporting and managing people, to serve as a Regional Health Administrator within the Community Health Services (CHS) Division. In this position, you will join the CHS Leadership Team, oversee Public Health Centers where CHS delivers services, navigate fluidly in a dynamic political and heavily-matrixed organization, collaborate with internal and external partners, and be accountable for employees delivering compassionate and quality care to clients.
COMMUNITY HEALTH SERVICES:
King County is seeking to fill a Regional Health Administrator position within Public Health – Seattle & King County (PHSKC), Community Health Services (CHS) Division. The purpose of CHS is to strengthen King County’s safety net services and partnerships to deliver equitable and responsive health care for marginalized communities. CHS provides direct services through its Public Health Center system as well as assures access to quality services through partnerships and regional programs. The Division’s 2021-22 biennial budget is $295 million, with more than 580 employees. Approximately 80,000 clients are served annually in the Public Health Center system. In addition, our regional partnership programs support service delivery to more than 300,000 people annually.
The Regional Health Administrator is a member of the CHS Leadership Team and shares in the responsibility to develop and promote a work culture that leads with Racial Justice, promotes resilience, is trauma-informed, and ensures respect between all employees. Three of the overarching County initiatives that guide the work of CHS are being equitable and racially just, emphasizing community and employee engagement, and pursuing social justice. Additionally, PHSKC strives to be a trauma-informed agency and in this context CHS focuses on promoting trauma-informed care and promoting resilience in its workforce, clients, and community.
The Public Health Centers provide comprehensive clinical care delivered through a framework of evidence-based practices. Services focus on two primary populations:
- Low income pregnant women and women with young children and
- Low income marginalized adults including:
- People experiencing homelessness,
- People with chronic and multiple medical, mental health and substance abuse conditions, and
- People with limited access to services due to cultural or language barriers.
- First Steps (Maternity Support Services [MSS]/Infant Case Management [ICM]),
- WIC (Women Infant and Children Supplemental Food Program),
- Family Planning including health education,
- Primary Care,
- Clinical Dental Services, and
- Enrollment into health insurance and other benefit programs.
Not all Public Health Centers offer every program. All Health Centers offer First Steps and WIC, which account for more than 60% of the services provided by the Public Health Center system. First Steps and WIC are also delivered by four Regional Teams (two in North King County and two in South King County).
ROLE OF THE REGIONAL HEALTH ADMINISTRATORS:
The primary role for this Regional Health Administrator is as a co-leader of the Public Health Center system, with responsibility for oversight, strategic direction, and operational priorities for approximately half of the centers and their employees. This position reports to the CHS Division Director.
The Regional Health Administrator oversees all aspects of an assigned number of the Public Health Centers including direct supervision of those centers’ managers and has responsibility for performance of the Public Health Center system relative to program and budget goals and objectives. The Regional Health Administrator is pivotal in building a work environment that promotes inclusion, teamwork, a culture of learning and continuous improvement, and which fully enables the staff to utilize their skills and competencies in the service areas provided.
In a heavily matrixed organization, the Regional Health Administrator works closely with CHS Deputy Director, Program Quality Manager, Operations support staff, and Finance Manager, who provide programmatic, budget and quality oversight of the programs offered at the Public Health Centers as well as the business practices at each site. CHS has Program Managers or Health Services Administrators for First Steps, WIC, Family Planning, Dental, Primary Care, and Health Insurance Enrollment. The Regional Health Administrator also works closely with the CHS Medical Officer and Chief of Dental Services, as well as with Human Resources, in order to ensure that the Health Centers implement sound business practices and provide excellent care.
In order to assure access to comprehensive services, the Regional Health Administrator works to develop and nurture relationships and partnerships with hospitals, other health care organizations, human service agencies, and local governments. In some cases, partnerships are forged to provide integrated co-located services within Public Health Centers or at sites owned by partners.
The Regional Health Administrator is also a public health official assigned to a region of King County. In this role, the RHA is entrusted with providing quality assurance of public health policy and participating in the development and implementation of health care policies and procedures for the department and King County. Further, the Regional Health Administrator partners with department and division leadership, the King County Executive’s Office, other King County departments, and the King County Council to set and execute on the strategic direction of the Public Health Center system and CHS.
During a public health emergency or crisis, the Regional Health Administrator will work with Department and Division leadership, Area Managers, Program Managers, and community partners to address the emergency. The role of the Regional Health Administrator may include the following:
- Working with Area Managers, Program Managers, unions, Human Resources, and Labor Relations staff, redeploy Public Health Center employees to perform emergency response functions.
- Working with Area Managers and Program Managers, change how Public Health Center services are delivered and prioritize services.
- Develop, implement, and manage emergency response strategies outside of the customary Public Health Center services and operations.
During this past year, CHS was called upon to develop, implement, and manage major COVID-19 response strategies including testing and vaccinations. CHS was also called upon to respond to the King County and PHSKC declaration that Racism is a Public Health Crisis and to intensify its work to advance racial equity and justice. The Regional Health Administrators have leadership responsibilities in responding to both of these public health emergencies.
If you are an exemplary leader, committed to serving the public and making a difference, with the ability to advance positive change and achieve operational and strategic objectives in a complex political and matrixed environment, CHS has an exciting opportunity for you as a Regional Health Administrator.
The open position is the Regional Health Administrator for the Public Health Centers located in Auburn, Federal Way, and Kent. The position also oversees integrated First Steps and WIC services in partnership with HealthPoint Community Health Center at HealthPoint’s clinics across the County. This Regional Health Administrator also supports four Regional Teams (two in North and two in South King County) that deliver First Steps and WIC in community-based locations.
This position also partners with its fellow Regional Health Administrator for the Public Health Centers to provide supervision and direction to the Public Health Center system central operations team. Central Operations includes an appointment and registration call center, emergency preparedness/continuity of operations planning, and the system “float pool” which assigns staff and providers to backfill position vacancies.
The two Regional Health Administrators are responsible for leading ongoing strategic planning efforts for the Public Health Center system and regional programming of direct services. In this role, the Regional Health Administrators partner with the CHS Business Planning Manager and the Office of Performance Strategy and Budget in the King County Executive’s Office and engages stakeholders to develop and facilitate processes to determine: strategic context and drivers, business challenges and opportunities, and actionable priorities for the Public Health Center System and regional direct services. The position then partners with CHS leadership to develop and support a management system to execute these priorities.
This position is posted as open until filled. First review will be conducted of applications received by April 18th at 11:59 pm.
PRIMARY WORK LOCATION(S): The King County Chinook Building (401 5th Ave, Seattle). It is also expected that the Regional Health Administrator frequently attends meetings with employees, supervisors and managers at the respective Public Health Centers the position oversees.
Contact: If you have any questions about this recruitment process, please contact Erika Yanak, Human Resource Analyst, at firstname.lastname@example.org.
- Job Duties
- Providing leadership for all aspects of the Public Health Center system operations including employee engagement, revenue cycle management, service productivity, program quality, and financial performance.
- Training, motivating and empowering health center and regional team Area Managers and site management team members; providing mentorship and guidance; fostering a culture of learning and continuous improvement.
- Creating an environment that fosters open communication, inclusion, commitment to quality service, and excitement about the challenge of providing health care services in a dynamic system.
- Facilitating and leading processes and activities to develop strategic priorities. Engaging stakeholders for key input. Directing analyses of contextual, assessment and performance data. Driving processes and information to specific, actionable priorities and objectives.
- Collaborating with partners to achieve the vision and goals of integrated health services. Serving as a liaison between CHS and other community partner agencies, other King County departments, and County leadership.
- Developing, communicating and supporting division and department priorities and division goals. Collaboratively developing and leading strategies with CHS Leadership team members to meet these priorities and goals.
- Supporting the financial strength of the organization by managing and monitoring the capital and operating budgets of the health center system.
- Experience, Qualifications, Knowledge, Skills
- Demonstrated effective leadership; one who can assess situations quickly and who views conflict as an opportunity to find common ground and generate cooperation.
- Demonstrated track record of effectively mentoring and coaching staff in high-level positions.
- Demonstrated commitment to racial and social justice and the opportunity to promote healing and resilience in clients and communities who have experienced marginalization and/or trauma.
- Demonstrated ability to develop others; knows how to build a solid team that views challenging tasks and assignments as a way to gain new skills; creates and fosters a sense of "belonging" within the team; demonstrates open dialogue; builds a strong morale and team spirit by helping team members share successes and ownership.
- Demonstrated ability to create a work environment where people can thrive; seeks input from those closest to the work; understands how to bring the best out of people; makes individuals feel their contributions and work is important to the success of the organization.
- Demonstrated ability to implement and foster continuous quality improvement and create a learning environment.
- Demonstrated ability to establish, monitor, and achieve strategic and operational objectives.
- Demonstrated ability to prepare and manage budgets.
- Knowledge of public health concepts and their application in a community-based health setting including the ability to evaluate community health needs.
- Demonstrated ability to apply knowledge of the social determinants of health and the issues that influence health disparities in order to improve access to service systems.
- Demonstrates honesty and integrity in their actions; comfortable providing corrective feedback or taking difficult actions when necessary.
- Demonstrated ability to respect, communicate, and relate well to all kinds of people regardless of their status, position, or background; effective at building relationships; has situational awareness and uses tact to diffuse tense situations through personal rapport and communication skills; appreciates and celebrates differences.
- Demonstrated track record of meeting the needs of both staff and clients by taking actions and making decisions that are viewed through the lens of a client centered and service orientation.
- Ability to travel in a timely manner between multiple locations within King County for meetings and trainings.
- The most competitive candidates will have a minimum of five years’ experience managing in an ambulatory health clinical practice.
- Demonstrated ability managing staff in a unionized work environment.
- Demonstrated ability in managing clinic operations in a federally qualified health center.
- Demonstrated ability to lead system and culture change.
- Supplemental Information
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
Temporary Telecommuting Requirement
Some of the work associated with this position will be performed remotely, at least through July 5, 2021, in compliance with King County’s telecommuting mandate. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a County worksite. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.
To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
The selected candidate will be required to pass a thorough background investigation.
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
Union Affiliation: This position is not represented.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Are you applying to this position as an eligible Current or Previous King County Employee Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff03Please describe your experience developing and implementing health services for marginalized populations.04In June of last year, King County and Public Health – Seattle & King County declared that Racism is a Public Health Crisis. We need leaders who will advance racial equity and justice both within the Community Health Services Division and in the Division's work with the community. Please share why you would be such a leader including information about your personal and/or professional experience that supports that you would be.05This position supervises high-level managers including those who oversee Public Health Center sites, operations, and teams. Please share your personal and/or professional experience being a "leader of leaders" and how you approach this responsibility.
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.