SDA/TLT Administrator I (Z3 : KC Personnel Guidelines)

King County   Pioneer Square, WA   Full-time     Administration / Clerical
Posted on May 18, 2023
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$71,032.00 - $90,043.20 Annually


Seattle, WA

Job Type

Special Duty Assignment or Term Limited Temp (TLT)

Job Number



DES - Executive Services


FMD - Facilities Mgmt

Opening Date




Bargaining Unit

Z3 : KC Personnel Guidelines


King County Facilities Management Division has an opening for an Special Duty Assignment (SDA) or Term Limited Temporary (TLT) Administrator I to work with our Customer Care team and to support film production at Harbor Island Studios. This role will be responsible for the managing the needs of production staff while filming is taking place, as well as assisting in other functions, while filming is not in production.

This position will afford candidates the opportunity to showcase their experience in a variety of areas, including but not limited to facility management/facility maintenance management, providing excellent customer service to all stakeholders, customer recovery, work order management, problem solving, providing support to Creative Economy Film production initiatives, supporting FMD Customer Care operations, and working on a Customer Care team with common goals.

These positions will work closely with the trades, maintenance planners, and other King County entities.

These positions will report directly to the Customer Services Coordinator. This role will also assist with clearing through a backlog of existing issues and other projects as well as supporting our Harbor Island facility.

Who are we?
Through a workforce of over 300 dedicated employees, the FMD operates and manages the County's capital assets by developing and maintaining cost-conscious, sustainable, high-quality facilities, and environments. The Building Operations Section of FMD maintains approximately 3 million square feet in facilities where King County provides regional services, including the King County Courthouse and District Courts, Maleng Regional Justice Center, King County Administration Building, King County Animal Shelter, and several Public Health facilities. Our facilities range in age from 8 to 100 years, with equipment such as boilers, chillers, DDC controls, ventilation fans, pumps and compressors, and fire/life/safety systems.

What is King County Creative Economy?
The Creative Economy Initiative

King County has long been home to artists, filmmakers, musicians, union crews, and content creators who help make this region culturally vibrant and economically strong. The Creative Economy Initiative is focusing on Film and Music in particular as key priorities of our creative economy.

Film and Television Production
While King County has long been a home for filmmaking, our state tax incentives and local infrastructure has not remained competitive with our neighbors to the north and south, making it difficult to attract films. King County will work to improve our edge, generate jobs and stimulate business in the local economy through film.
King County's Creative Economy Initiative (King County Creative) has three primary goals:
  • Leverage King County resources and assets to equitably grow the regional film industry
  • Leverage King County resources and assets to equitably grow the regional music industry
  • Work to preserve artistically generative spaces throughout King County
Home - King County Creative

Why it's worth working for King County?

Job Duties
  • Provide excellent customer service to both internal and external customers
  • Represent King County while interacting with external stakeholders
  • Provide on-site support to film studio management and Executive Office Creative Economy staff throughout duration of production.
  • Act as liaison between film production and King County teams.
  • Provide scheduling and communications on upcoming film productions, to FMD teams and Executive Office of Creative Economy.
  • Assist in establishing metrics and KPI's regarding work order aging, corrective maintenance, preventative maintenance, and tenant support (billable work).
  • Prepare standard reports established by the Customer Services Coordinator.
  • Understand the mission of the team and work within the Building Operations Section and its' building portfolio
  • Triage work orders to ensure that intake has captured all necessary information required to move forward with work and/or projects.
  • Provide technical assistance/training to co-workers, internal/external customers regarding services, policies, procedures, methodology/standards.
  • Follow-up with customers preemptively as well as on a reactionary cadence.
  • Assisting with the backlog of customer related issues
  • Perform administrative support tasks such as data entry, email and document records management, mail sorting, and filing.
  • Provide day to day overall support of the Customer Care Team.
  • Assist with processing work orders and answering call overflow from the Customer Care Team.
  • Develop and/or manage and support work plans and projects.
  • Perform other duties as assigned.
Experience, Qualifications, Knowledge, Skills

  • Ability to gather, analyze, and report on data using visual tools
  • Knowledge of contract management.
  • Knowledge of budget management.
  • Skill in coordination, facilitation, mediation, and negotiation.
  • Skill in operating a personal computer to perform data entry and retrieval tasks and using Microsoft Office Suite
  • Skill in utilizing different data management tools, assisting in , data collection and statistical reporting
  • Skill in planning and setting priorities; skill in achieving efficiencies.
  • Excellent written and verbal skills
  • Skill in addressing politically sensitive issues.
  • Skill in applying customer relations techniques.
  • Skill in teaching others
  • Strong self-management skills and the ability to complete projects with minimal supervision
  • Experience with film production support
  • Change management experience
  • Ability to successfully navigate through ambiguous situations.
  • This recruitment is open to all qualified candidates.
  • Work location (s): Harbor Island Studio, 3235 16th Ave SW Seattle, WA 98134 and the King County Administration Building, 500 4th Ave, Seattle, WA 98104.
  • Normal work hours: Monday - Friday, 8:00 a.m. - 4:30 p.m. (May vary dependent on film production support).
  • Flexibility in work schedules, in support of production teams.
  • Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; schedule and work location are to be determined.
  • This position is not represented
Supplemental Information

This excellent opportunity to join King County government is open to all applicants. The position is open until filled, but applications received by Friday, June 16 2023, will receive first consideration.

A completed King County application (paper or electronic) is required. We highly encourage all applicants to also provide a cover letter and resume.

If you have any questions about this, please contact Jessica Mango at

The selected candidate must complete an annual Financial Disclosure Statement in accordance with the King County Code of Ethics, as well as successfully pass a thorough background investigation conducted by the Department of Adult and Juvenile Detention.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.