Senior Microsoft 365 Engineer

King County Auburn, WA Full-time Engineering

Posted on July 24, 2020

Summary

King County Department of Information Technology (KCIT) is seeking a Senior Systems Engineer to join our Messaging and Collaboration team to provide tier 2 administration and support of the County’s messaging and collaboration systems ensuring availability and optimal performance.

In this role, you are responsible for supporting and maintaining the daily operations of key communication and collaboration tools such as our Exchange Hybrid environment which consists of Exchange 2016 and Exchange Online, Microsoft 365 Administration, SharePoint Online, Teams, Planner, Power BI and other Microsoft 365 Apps. The ideal candidate will have strong experience in Microsoft 365 Administration, Exchange, SharePoint online, and other Microsoft 365 Applications and be an enthusiastic engineer who will work collaboratively with other teams to grow our ecosystem with a commitment to high quality end-to-end services through a quality first culture. You are able to thrive and succeed in ever-changing environment, not hindered by ambiguity or competing priorities.

Benefits
King County offers a robust benefits package to support you and your family in a variety of ways. To learn more about the benefits offered here, please click on the Benefits tab or click here: http://www.kingcounty.gov/employees/.

Work Location
The primary location of this position is the Chinook Building 401 5th Ave S Seattle WA, 98103. During the mandatory telecommute order through January 8, 2021, work will be done remotely. Please note that there may be occassional on site visits as needed.

Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is not eligible for overtime pay. In addition, you may be required to work additional hours to respond to workload needs and will need to participate in After Hours Support rotations.

Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper@kingcounty.gov or 206-263-6957

Job Duties

Provide tier 2 support for all Messaging & Collaboration systems (Microsoft 365 Exchange Hybrid Environment, Exchange 2016, Exchange Online, SharePoint Online, Teams, Planner, Power BI and other Microsoft 365 Apps) resolving incidents and responding to service requests
Participate in design-related conversations
Day-to-day operational support by performing advanced configuration and engineering work to ensure high availability and optimal performance
Lead the installation, upgrades, testing, and maintenance of Exchange and other tools, which includes installing new software releases and system upgrades, evaluating and installing patches, and conducting application migrations, refreshes, and restores
Ensure the performance and reliability of systems by monitoring for high availability and satisfactory response time
Develop and maintain standard operating procedures and technical documentation for assigned systems
Serve as the technical lead on project teams; act as a resource for staff providing subject matter expertise in Microsoft 365 Messaging and Collaboration tools

Experience, Qualifications, Knowledge, Skills

Technical Skills

3+ years of experience administering Exchange 2010/2016/Exchange Online and SharePoint
3+ years administering Microsoft 365 platform
Experience creating, modifying and running PowerShell scripts to perform administrative tasks
Configuration experience of email clients (i.e. Outlook)
Understanding of various access methods such as POP, IMAP, OWA, MAPI, Outlook Anywhere and SMTP
Experience with various Microsoft tools like graph API, reporting web services and exchange web services
Working experience of Teams, Planner, Power Apps, Flow and Power BI
Proven experience implementing SharePoint and experience with large file migration projects
Stay abreast of the latest technologies to lead King County forward with leading technologies in SharePoint Online and other Microsoft 365 collaboration tools
Design, implement, maintain, administer and support the SharePoint online environment

Communication and Collaboration Abilities

Strong communication skills to effectively communicate with diverse audiences at various levels of the organization
Ability to explain complex issues in conventional terms
Strong written and oral communication skills; including the ability to communicate complex technical information to a non-technical audience.
Demonstrated skills in creating, cultivating, and collaborating with management, peers, cross-functionally, and customers
Ability to work with creativity and flexibility, both independently and as a team member; to work under deadlines and on a number of tasks simultaneously; and, to organize and prioritize quickly in response to changing needs
Positive attitude towards peers and leadership, ability to learn from mistakes, and proactively seeks feedback
Ability to make good decisions based upon a combination of analysis, wisdom, experience and judgement

Other Requirements

Successful completion of a criminal background check to include fingerprinting
Any combination of experience, education, and training that clearly demonstrates the ability to perform the job duties of the position is also acceptable

Preferred Qualifications

ITIL (Information Technology Infrastructure Library) certification
Prior experience in public sector
Project Management/SCRUM experience
MCSE (Microsoft 365) certifications

Supplemental Information

ARE YOU READY TO APPLY?

Application Requirements
A completed King County Application with an attached resume is required for consideration. We highly recommend that you also provide a cover letter.

In addition to filling the current vacancy, this position may be used to fill future vacancies.

Union Status: This position is represented by Protec17

(For internal use only: Classification: Systems Engineer Senior - 7313300)

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
10 paid holidays each year (plus 2 personal holidays)
Generous vacation and paid sick leave
Paid parental leave, family and medical leaves, and volunteer leave
Flexible Spending Account
Wellness programs
Onsite gyms and activity centers
Employee giving program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs

For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Are you authorized to work in the United States?

Does your authorization require sponsorship now or in the future from an employer or other source? (This does not preclude you from being considered for this position.)

CJIS background clearance is required for this position. All candidates must undergo a thorough background investigation process, including fingerprinting. Are you willing to undergo a background investigation process as described above?

Required Question