Sr. Business Applications Specialist

King County   Pioneer Square, WA   Full-time     Information Services / Technology (IT)
Posted on March 8, 2023
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$90,792.00 - $115,086.40 Annually

Seattle, WA

Job Type
Special Duty Assignment or Term Limited Temp (TLT)

DES - Executive Services

Job Number



The Airport Division is seeking a knowledgeable, tech-savvy, and experienced team player with a passion for technology, systems, and applications; and a deeply held customer service ethic to help support the agency as its reliance on technology, business systems, and data grows dramatically. Over the past several years, the Division has experienced significant organizational changes and has implemented new business systems and standard work. In alignment with King County's continuous improvement efforts, we are in the process of reviewing and improving our business process, procedures, and workflows. The Airport is striving to maintain the goal of becoming more data-driven in operating and capital investments to be a world-class airport. The Airport utilizes an array of business solutions applications that are central tools for decision-making, management, maintenance, and operations. The Division has a need to evaluate, consolidate, improve, replace, implement, maintain, or eliminate a variety of business systems and/or devices. This position will be part of the effort to ensure efficient access to data and tools that support functions across the Airport including management, safety and security, finance and administration, operations, engineering, maintenance, marketing and business development, asset management, performance measurement, records management, business information management, and technology and devices support from a business perspective, among others. Are you a tactful, adaptable, problem-solving enthusiast who is interested in a career working with applications, systems, and technology in the aviation industry?

The Sr. Business Applications Specialist (Functional Analyst III) will perform requirements gathering, system implementation, configuration, administration, training, and troubleshooting to ensure optimal system performance meeting operational business needs and evolving processes and workflows. This 2-year term limited temporary position is open to the public. If filled internally, it will be as a special duty assignment.

SCOPE OF JOB DUTIES - The successful candidates for these positions, at a minimum, will demonstrate skill and ability to:
  • Lead, facilitate, and participate in continuous business and/or change management process improvement in support of applications and systems in partnership with the Airport team, KCIT, and/or vendors that includes requirements gathering, data mining, functional specifications, process diagraming, metrics, and dashboard development; evaluate established methods and procedures and prepare recommendations for changes.
  • Defines the feasibility of a business solution, its implementation, and its interaction with the existing systems and improve the cost effectiveness of the business solution. Documenting gap analysis, cost/benefits, findings, and recommendations including trends, patterns, and utilization of applications.
  • Keeping applications systems up to date with scaled aviation industry trends recommending new systems or upgrades by partnering with KCIT and/or vendors including implementation, configuration, and integration with new and/or existing systems.
  • Lead, facilitate, and develop testing plans to ensure that systems meet business requirements, processes, and workflows. Analyze and test proposed system changes prior to implementation; validate the functionality of the solutions according to the requirements specifications.
  • Perform systems administration, configuration, maintenance, and documentation. Perform audits, quality assurance and quality data integrity checks, maintain current modules, tables, queries, and reports. Customize applications by adding or modify fields and panels for modules or systems.
  • Develop and perform routine data analytics with SQL databases and Crystal Reports. Create and update standard queries for generating reports; documenting relational tables and data used in the preparation of reports and queries.
  • Prepare system documentation and standard work. Draft business processes, workflow documentation, technical system diagrams, configuration documents, system documentation, and other documentation.
  • Leading and regular communication with customers to learn and stay informed on sections' business processes and workflows rooted in continuous improvement to align with configurations or modifications to relevant organization's applications.
  • Strong experience with leading and facilitating requirements gathering, documenting business processes and workflows with analytical and investigation skills for extracting useful information from different disciplines (i.e. asset management, work order management, project management business processes).
  • Strong experience with leading and facilitating system implementation, gap analysis, and system integrations.
  • Experience with performing system administration and configuration with asset management systems (i.e. Cityworks), aviation applications, automatic vehicle location software, and other business solutions applications.
  • Experience with analysis, design, development, and applications of a variety of business systems and processes.
  • Experience and strong data analytic skills in gathering and analyzing data using a range of business systems and software (i.e. Microsoft PowerBI) to create key performance indicators, metrics, and reports.
  • Strong experience and skills and experience with diagnosing and identifying system related problems and should possess excellent troubleshooting, technical problem solving, and systems analyses skills.
  • Strong analytical and investigation skills for extracting useful information from different sources.
  • Knowledge, understanding, and experience with GIS centric applications or systems that utilizes GIS spatial data.
  • Strong experience and skills with customer service, developing and providing end-user training.
  • Strong experience and skill in writing routine system documentation, technical reports, standard operating procedures, and training manuals and videos.
  • Strong technical skills in common tools, including but not limited to Microsoft Software: Teams, SharePoint, PowerBI, Excel, Visio, Word, Stream, PowerAutomate, Stream, Forms.
  • Experience with diverse group dynamics and change management.
  • Experience with continuous improvement methods and techniques such as Lean.
  • Applied knowledge of project management techniques and methodologies
The work associated with this position will be hybrid, days onsite will vary based on business need.

This exciting opportunity to join County government is open to all applicants and will remain open until filled. The position is open until filled.

A King County application (paper or electronic) is required. We highly recommend that you also provide a resume and cover letter. If you have any questions, please contact DES Talent Solutions at

This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 12 months.

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 12paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.