TLT Desktop Support Technician - Senior
King County
Pioneer Square, WA
Full-time
Information Services / Technology (IT)
Posted on February 7, 2023
Salary
$39.93 - $50.78 Hourly
Location
Seattle, WA
Job Type
Term Limited Temporary, Full Time, 35 hrs/wk
Department
KCSC - Superior Court
Job Number
2023-18057
Division
Administration
Closing
2/20/2023 11:59 PM Pacific
Summary
THIS RECRUITMENT IS FOR TWO TERM-LIMITED -TEMPORARY (TLT) POSITIONS AND IS ANTICIPATED TO LAST THROUGH DECEMBER 31, 2023. THIS POSITION IS BENEFITS-ELIGIBLE.
The COVID-19 pandemic affected the court's operations resulting in pending cases and increased workloads. King County Superior Court is seeking several temporary Desktop Support Technicians to provide support to judges in this important work and to ensure access to justice.
The responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the network and servers, and may serve as an ongoing lead to subordinate level staff. This classification provides initial or referred end user support, diagnosis and problem resolution.
Who may apply: This position is open to all qualified applicants.
Work location: This position may be based in the King County Courthouse in downtown Seattle, the Maleng Regional Justice Center in Kent, or the Clark Children and Family Justice Center in Seattle. Incumbents may be required to work at other facilities as assigned.
Work schedule and terms: The workweek for this position is normally Monday through Friday, 8:30 a.m. to 4:30 p.m. This at-will Term-Limited Temporary position is hourly (overtime-eligible) and is eligible for benefits.
Additional materials required: Please include a resume and cover letter describing how you meet or exceed the requirements for this position. These materials are supplemental to your application. You must still completely fill out the on-line application with your relevant education and work experience . Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
Please note that you can attach multiple documents to your application. Your options are:
1) Copy and paste one or more documents into the text resume section of the application.
2) Attach multiple documents/files in the resume attachment section.
Job Duties
The following duties are not intended to represent the entire functional capacity of the position at the task level.
Work with peers to manage, refine, and resolve help desk requests using an IT service management software.
Diagnose and resolve problems for end users in person, by phone, email or remotely; troubleshoot and resolve hardware, software, applications, networking and other issues; repair computers, printers and other peripherals.
Follow up to ensure effective problem resolution for referred unresolved problems with appropriate specialized IT staff or vendors.
Monitor and analyze end user support services to assess effectiveness of services provided, identify and implement process improvements.
Perform special projects as assigned; may serve as a subject matter expert on special projects.
Coordinate and provide training and instruction services for end users.
Install and configure systems for end users; may purchase systems as authorized; may research and recommend new software and hardware.
Create and maintain systems documentation; maintain hardware and software inventories and license tracking information.
Develop reports on provided end user support services, log user requests, develop and upgrade tracking systems, identify and report recurring problems.
Perform or participate in end user support and LAN or related IT systems projects; may participate in a wide variety of support and maintenance of work area's LANs and other IT systems.
Provide end user training as needed using a variety of methods; may provide and organize structured training, maintain training documentation, and share technical information with other IT staff; may train new hires.
Perform virus security operations, distribute software over the network or other similar technical
Perform other duties of a similar nature and level
Experience, Qualifications, Knowledge, Skills
An Associate's degree or technical certification in a related field and three or more years of experience in the field or related area; or an equivalent level of training and experience sufficient to perform the job.
Supplemental Information
Special requirements: The ability to reliably travel throughout the county is required. Finalists must successfully pass a criminal background investigation, including a polygraph examination and reference check. Criminal background records are not automatically disqualifying.
As of December 6, 2021, King County Superior Court employees are required to be fully vaccinated against COVID-19. Your response to questions regarding vaccination status will be reviewed as part of the Superior Court's hiring process.
Selection process: Application materials will be screened for qualifications and offers will be made to the most competitive candidates.
Union membership: This position is not represented by a union.
King County Superior Court is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
If you have questions regarding this position, please call King County Superior Court Human Resources at 206-477-1536.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$39.93 - $50.78 Hourly
Location
Seattle, WA
Job Type
Term Limited Temporary, Full Time, 35 hrs/wk
Department
KCSC - Superior Court
Job Number
2023-18057
Division
Administration
Closing
2/20/2023 11:59 PM Pacific
Summary
THIS RECRUITMENT IS FOR TWO TERM-LIMITED -TEMPORARY (TLT) POSITIONS AND IS ANTICIPATED TO LAST THROUGH DECEMBER 31, 2023. THIS POSITION IS BENEFITS-ELIGIBLE.
The COVID-19 pandemic affected the court's operations resulting in pending cases and increased workloads. King County Superior Court is seeking several temporary Desktop Support Technicians to provide support to judges in this important work and to ensure access to justice.
The responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the network and servers, and may serve as an ongoing lead to subordinate level staff. This classification provides initial or referred end user support, diagnosis and problem resolution.
Who may apply: This position is open to all qualified applicants.
Work location: This position may be based in the King County Courthouse in downtown Seattle, the Maleng Regional Justice Center in Kent, or the Clark Children and Family Justice Center in Seattle. Incumbents may be required to work at other facilities as assigned.
Work schedule and terms: The workweek for this position is normally Monday through Friday, 8:30 a.m. to 4:30 p.m. This at-will Term-Limited Temporary position is hourly (overtime-eligible) and is eligible for benefits.
Additional materials required: Please include a resume and cover letter describing how you meet or exceed the requirements for this position. These materials are supplemental to your application. You must still completely fill out the on-line application with your relevant education and work experience . Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
Please note that you can attach multiple documents to your application. Your options are:
1) Copy and paste one or more documents into the text resume section of the application.
2) Attach multiple documents/files in the resume attachment section.
Job Duties
The following duties are not intended to represent the entire functional capacity of the position at the task level.
Work with peers to manage, refine, and resolve help desk requests using an IT service management software.
Diagnose and resolve problems for end users in person, by phone, email or remotely; troubleshoot and resolve hardware, software, applications, networking and other issues; repair computers, printers and other peripherals.
Follow up to ensure effective problem resolution for referred unresolved problems with appropriate specialized IT staff or vendors.
Monitor and analyze end user support services to assess effectiveness of services provided, identify and implement process improvements.
Perform special projects as assigned; may serve as a subject matter expert on special projects.
Coordinate and provide training and instruction services for end users.
Install and configure systems for end users; may purchase systems as authorized; may research and recommend new software and hardware.
Create and maintain systems documentation; maintain hardware and software inventories and license tracking information.
Develop reports on provided end user support services, log user requests, develop and upgrade tracking systems, identify and report recurring problems.
Perform or participate in end user support and LAN or related IT systems projects; may participate in a wide variety of support and maintenance of work area's LANs and other IT systems.
Provide end user training as needed using a variety of methods; may provide and organize structured training, maintain training documentation, and share technical information with other IT staff; may train new hires.
Perform virus security operations, distribute software over the network or other similar technical
Perform other duties of a similar nature and level
Experience, Qualifications, Knowledge, Skills
An Associate's degree or technical certification in a related field and three or more years of experience in the field or related area; or an equivalent level of training and experience sufficient to perform the job.
Supplemental Information
Special requirements: The ability to reliably travel throughout the county is required. Finalists must successfully pass a criminal background investigation, including a polygraph examination and reference check. Criminal background records are not automatically disqualifying.
As of December 6, 2021, King County Superior Court employees are required to be fully vaccinated against COVID-19. Your response to questions regarding vaccination status will be reviewed as part of the Superior Court's hiring process.
Selection process: Application materials will be screened for qualifications and offers will be made to the most competitive candidates.
Union membership: This position is not represented by a union.
King County Superior Court is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
If you have questions regarding this position, please call King County Superior Court Human Resources at 206-477-1536.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.