Transit Equipment Dispatcher
- **This position is open to current employees in the Vehicle Maintenance section of King County Metro.**
Metro Transit’s Vehicle Maintenance section has an outstanding career service opportunity for a Transit Equipment Dispatcher. The responsibilities of this role include ensuring operational readiness and efficient use of transit coaches and trolleys, assigning coaches to routes and maintaining coach availability for scheduled maintenance. The Vehicle Maintenance section operates three shifts (day, swing, and graveyard) seven days a week at various locations throughout King County. Openings may occur on all shifts. Swing and graveyard shift employees receive a shift differential. Employees work a 40 hour per week schedule with two consecutive days off, but not necessarily Saturday and Sunday. Work schedules and locations are based on a seniority system, which occurs three times a year. Graveyard and/or swing shift vacancies will be the most likely openings.
- Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Transit Equipment Dispatcher, you will perform the following duties:
Using a computerized dispatching system, assign coaches to runs and routes in a timely fashion and track all coaches on the road and in the bus yard. Primary duties require considerable use and knowledge of personal computers.
- Assign coaches to runs as necessary to meet Metro's service requirements and maximize coach availability. Check written and/or online records to make sure that all coaches leaving the base have been properly fueled and any scheduled maintenance has been completed. Assign coaches so they remain within inspection mileage, including verifying VIB is reporting daily and manually tracking inspection miles when needed. Maintain mileage records as necessary.
- Assign coaches to runs on a daily basis, ensuring that available equipment is utilized efficiently to meet service needs. Forecast mileage accumulations for up to seven days in the future. Schedule, plan, and balance coach inspections by forecasting mileage and assigning coaches to ensure a balanced workload that matches assignment of mechanics and coach inspections.
- Fill special route assignments with appropriate coaches, such as camera equipped, APC, or other special equipment coaches.
- Ensure coaches are available for scheduled preventative maintenance, cleaning, and other repairs. Maintain updated lists as required to ensure work can be completed with a minimum disruption of service.
- Take a physical inventory of the base yard several times during a shift to determine equipment availability and location. This will require considerable walking in all kinds of weather conditions.
- Provide general assistance to operators to ensure that coaches are able to leave the base on time. Such assistance might include performing minor repairs, fueling and servicing a coach, or the assignment of a new coach when necessary.
- Coordinate the transfer of coaches at shake-up from one base to another as directed by the Chief of Base Maintenance. Additional coaches at the base may require reorganizing the layout of the bus yard to provide a logical and easily accessible arrangement.
- May be responsible for checking base fuel supplies and other supplies as necessary and contacting the supplier to reorder when stocks are low.
- Input and extract data from several sources using a computer terminal as required.
- Experience, Qualifications, Knowledge, Skills
At least one year of experience as a Transit Equipment Service Worker, including relief dispatcher experience OR previous dispatch experience to include:
- Knowledge of the inventory of coaches available and routes operated out of assigned bases, including sign in and sign out procedures.
- Knowledge of preventative maintenance, servicing schedules, and intervals.
- Knowledge of base operating policies, practices, and procedures.
- Knowledge of basic equipment servicing.
- Communication skills - ordinary conversation skills and courtesy to exchange or provide routine information. Contacts are primarily with other Metro personnel.
- The ability to work independently or as part of a team and interact appropriately with others.
- Customer service and interpersonal skills.
- Driving skills to include a Class B License.
- Basic computer skills required to enter and extract information from automated vehicle maintenance systems and related software applications.
- Skill in basic mathematics.
- Skill in working with a variety of individuals from diverse backgrounds.
- Skill in establishing and maintaining effective working relationships.
Desirable Qualifications (not required)
Candidates with experience in transit dispatch will receive first consideration.
Necessary special requirement
A valid Washington State Class B commercial driver's license is required.
The job requires physical skill and may require bending, crouching and crawling, occasional lifting of heavy material such as paper boxes up to 50 pounds is required. Requires climbing stairs into and out of coaches (3 or 4 steps) up to twenty or more times in an eight-hour shift.Work is performed both inside and outside in all types of weather conditions, with frequent exposure to grease, dirt, and high concentrations of carbon monoxide and diesel fumes. Many calls and issues that come to the Equipment Dispatcher require immediate action resulting in some stress on the job. Work assignments are picked by seniority; shifts available may be at any time of the day.
- Supplemental Information
Who May Apply
This position is open to current employees in the Vehicle Maintenance section of King County's Transit Division.
This position is non-exempt and is overtime eligible with supervisory pre-approval. Vehicle Maintenance repair facilities operate on a 24-hour, seven day a week basis. Vacancies may be available on day, swing, and graveyard shifts. Work schedules and locations are based on a seniority "pick" system that occurs three times a year. Therefore, you must be able and willing to work any shift and at any location.
How to Apply
Applicants for this position are required to submit the complete online application form and answers to the attached supplemental questions.
This recruitment process will be used to fill one career service position and may be used to create an eligibility list for upcoming vacancies as they occur. Eligibility lists are valid for 12 months at the hiring authority's discretion.
Applications will be screened for minimum qualifications. Those who meet or exceed minimum qualifications will be scheduled for an interview. Candidates who successfully complete the interview process may be placed in an eligibility pool that will be used to fill future vacancies as they occur. Employment offers will be finalized only after candidates have successfully completed physical examinations with drug screens. Record reviews and reviews of driving records will also be conducted prior to any final offer of employment. Positions in this classification are considered safety-sensitive and subject to random drug testing.
Class Code 9330100
For more information regarding this recruitment, please contact:
Beatrice Rice, Talent Advisor, firstname.lastname@example.org
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01Are you applying to this position as a Priority Placement Program Participant And Is this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff AND Do you possess the skills and abilities to qualify for this position?
02If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided: 1. The title you held when you received your layoff notice 2. The department you worked in 3. The effective date of your layoff If you answered no to the question above, type N/A.03Are you a current employee in the Vehicle Maintenance section of King County Transit?
- Yes, I was given a layoff notice from my role at King County AND I am within two years of the effective date of my layoff. AND The position I was laid off from was the same or a higher percentage of FT status when compared to this one.
04How many years of experience do you have as an Equipment Service Worker with King County's Vehicle Maintenance section?05How many years of dispatch experience do you have?06Where did you obtain your dispatch experience? (Please make sure that your dispatch experience is clearly described in the job history portion of your application).
07Have you tested positive, or refused to test, on any pre-employment drug or alcohol test administered by an employer to which you applied, but did not get hired, for safety-sensitive transportation work covered by the DOT drug and alcohol testing rules during the past two years?
- Acting as a Transit Equipment Dispatcher for King County
- Transit dispatch experience
- Emergency 911 Dispatch
- Taxi/Limousine Service
- Other fleet equipment dispatch
- Other dispatch experience not listed here
- None of the above, but I'm willing to learn
08If so, for which employer and when? If not, please answer "N/A".09Do you currently possess a valid Driver's License? Please indicate if you ALSO hold a Class A or Class B CDL license and any endorsements. Check all that apply.
10Have you had a license in another state besides Washington in the last five (5) years?
- I do not have a Driver's License
- I possess a Valid Driver's License
- I possess a Class B CDL or Permit
- I possess a Class A CDL or Permit
- Air Brake Endorsement
- Passenger Endorsement
11If you indicated above that you have had a license in a state other than Washington in the last five years, list the state(s) and the years you had the license(s). If no, please answer "N/A."12In the last five (5) years, has your driver's license been revoked or suspended?
13If your license has been suspended in the last five years, please indicate why below: (Check all that apply).
14If your license has been suspended in the last five years, please indicate how many times it has been suspended here: (regardless of reason)
- Moving Violations
- Unpaid Parking Ticket(s)
- Unpaid Traffic Ticket(s)
- Child Support Enforcement
- I have not had my license suspended
15Do you have any of the following violations on your driving record in the last five years? (Select all that apply)
- One time
- More than once
- My license has not been suspended
16How many traffic code (moving) violations have you had in the last five (5) years?
- Reckless or Negligent Driving
- DWI/DUI (driving under the influence of drugs or alcohol)
- Hit and run incident
- Vehicular Homicide or Vehicular Assault
- Open Container Violation
- More than one at-fault accident
- None of the above
17If you indicated above that you have been cited, list the date and offense. For speeding tickets, please list the posted speed limit and your actual speed. Be sure to include whether your license was suspended for the citation, and whether or not the ticket has been paid. FAILURE TO ANSWER THIS QUESTION COMPLETELY AS DIRECTED WILL RESULT IN YOUR APPLICATION NOT BEING CONSIDERED FURTHER. If no violations, please answer "N/A."18How many at fault accidents have you had in the last five (5) years?
- One to Three
- Four or more
19List all accidents you have had in the last five years in which you were at fault, including employment-related accidents. Include the month and year of the accident, a brief description, the approximate dollar damage, whether or not there were injuries as a result of the accident, and if you were given a traffic citation. Failure to answer this question completely may result in your application not being considered further. If no at-fault accidents, please answer "N/A"20If you indicated above that you had other dispatch experience, please describe that experience in the space provided here. Please tell us where you worked and your job title.
- None, I've had no accidents deemed at fault
- More than one