Transit Warranty Claims Analyst
King County
Pioneer Square, WA
Full-time
Administration / Clerical
Posted on March 22, 2023
Salary
$67,745.60 - $81,889.60 Annually
Location
WA.98168, WA
Job Type
Career Service, Full Time, 40 hrs/week
Department
MTD - Metro Transit
Job Number
2023-18111
Division
Vehicle Maintenance
Closing
4/4/2023 11:59 PM Pacific
Summary
Learn how Metro connects you with what matters.
This position is open to King County Employees and the General Public
About the Transit Warranty Claims Analyst
The Warranty Claims Analyst performs process-based work where relationship building and excellent communication are critical to their success. Additionally, we're looking for people with strong curiosity, research capabilities, and experience working while utilizing set policies, guidelines, and regulations. We want team members who will help us look for ways to improve while being fiscally responsible. If this sounds like you - join our team!
This position is responsible for gathering and analyzing part failure information to support and maximize warranty recovery opportunities for King County Transit. Following manufacturer procedures, the incumbent processes warranty claims for new revenue vehicles, aftermarket parts, and special project installations performed within Vehicle Maintenance. This is a single-level classification that provides assistance in planning, organizing, and maintaining various warranty programs. Incumbents are expected to verify and research failures, submit warranty claims, and follow up with vendors to ensure warranty recovery per Warranty Administration requirements. The incumbent may assist with warranty contract specification preparation and will work under the direct supervision of the Chief of the Warranty Administration Group.
Vehicle Maintenance's mission is to provide customers safe, dependable, clean transportation in a timely, cost-effective, environmentally sensitive manner with a workforce that values teamwork, communication, and diversity.
This full-time career service position is open to all qualified applicants. We value diverse perspectives and life experiences and encourage people of all backgrounds to apply.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
As the Warranty Claims Analyst, you will:
At a minimum, to qualify for this position, you will need:
To Apply
Required Application Materials Include:
Tracy Bylund (She/Her)
Talent Advisor
tbylund@kingcounty.gov.
Incomplete applications may be rejected as incomplete and not advanced in the process. Applicants who cannot apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs .
Selection Process:
Application materials will be screened for qualifications, clarity, and completeness. Competitive applicants may be invited to participate in testing and one or more interviews. Final offers are contingent on the successful completion of reference checks.
This recruitment may be used to establish a pool of eligible candidates for future Career Service and SDA/TLT openings in the same classification that may occur within 12 months at the discretion of the hiring authority.
Other position information:
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
$67,745.60 - $81,889.60 Annually
Location
WA.98168, WA
Job Type
Career Service, Full Time, 40 hrs/week
Department
MTD - Metro Transit
Job Number
2023-18111
Division
Vehicle Maintenance
Closing
4/4/2023 11:59 PM Pacific
Summary
Learn how Metro connects you with what matters.
This position is open to King County Employees and the General Public
About the Transit Warranty Claims Analyst
The Warranty Claims Analyst performs process-based work where relationship building and excellent communication are critical to their success. Additionally, we're looking for people with strong curiosity, research capabilities, and experience working while utilizing set policies, guidelines, and regulations. We want team members who will help us look for ways to improve while being fiscally responsible. If this sounds like you - join our team!
This position is responsible for gathering and analyzing part failure information to support and maximize warranty recovery opportunities for King County Transit. Following manufacturer procedures, the incumbent processes warranty claims for new revenue vehicles, aftermarket parts, and special project installations performed within Vehicle Maintenance. This is a single-level classification that provides assistance in planning, organizing, and maintaining various warranty programs. Incumbents are expected to verify and research failures, submit warranty claims, and follow up with vendors to ensure warranty recovery per Warranty Administration requirements. The incumbent may assist with warranty contract specification preparation and will work under the direct supervision of the Chief of the Warranty Administration Group.
Vehicle Maintenance's mission is to provide customers safe, dependable, clean transportation in a timely, cost-effective, environmentally sensitive manner with a workforce that values teamwork, communication, and diversity.
This full-time career service position is open to all qualified applicants. We value diverse perspectives and life experiences and encourage people of all backgrounds to apply.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
As the Warranty Claims Analyst, you will:
- Process original equipment manufacturer (OEM) and aftermarket parts warranty claims; review mechanical repair orders to ensure all required documentation is included for claim submission; code and enter claim data in manufacturer's automated claim systems; code, reconcile, and enter claim submissions, payments, credit memos, and related information in financial accounting system; monitor claim submissions for possible fleet defects to maximize warranty recovery opportunities.
- Organize and administer retrofits and parts exchange programs for vendors and vehicle fleets.
- Maintain warranty stock or supplies from Contractors and OEMs using various warehouse equipment such as forklifts, overhead cranes, and floor jacks.
- Maintain applicable warranty administration expertise parallel to fleet and technology changes.
- Administer warranty program for special project system technology, track replacement part warranty claims, and adjust to the fleet's evolving technology changes.
- Perform administrative and research tasks in support of the Warranty Administration program for the Transit Department.
- Perform related accounting, office tasks, equipment identification, and parts handling related to the warranty program.
- Respond to internal and external audit requests.
- Respond to requests for information from various internal and external customers; compile data required for claims tracking; reconcile warranty replacement parts and labor costs against customer invoices.
- Perform basic numerical calculations involving warranty claim preparation, accounts receivable, reconciliation of accounts and/or other applications.
- Conduct the initial research of component defects or failures by verifying the failures and reviewing work orders. Monitor fleet defect failures using an automated information system. Advise the Chief of the Warranty Administration Group of trends and/or patterns in defects, including the necessary documents to support research.
- Identify, sort, tag, and carry defective equipment for warranty claims processing to designated storage locations.
- Prepare the necessary documents to process claims and invoices using established procedures.
- Assist the Warranty Administrator in the day-to-day administration of a parts exchange and retrofit program by meeting with manufacturers or vendors in accepting and exchanging the warrantable components.
- Compose, draft, type, proofread and edit documents and correspondence.
- Process mailings and documents that may require attaching related correspondence or information; identify priority and/or time-sensitive matters; and maintain confidentiality.
- Perform other responsibilities for the program such as but not limited to filing, responding to routine questions regarding claims and account receivable activities, i.e., filing claims, reconciling accounts, shipping defective parts, and receiving exchange parts and occasional relocation of parts utilizing forklift when necessary.
- Additional duties as assigned.
At a minimum, to qualify for this position, you will need:
- Current process-based, data accuracy-based, mechanical, warranty, and/or inventory experience, or any combination of education and experience that demonstrates the ability to perform the job duties of this classification.
- Knowledge of current office software applications relative to the position assignment, including Microsoft Word, Excel, Outlook, and Access.
- Have good organizational and problem-solving skills while handling multiple competing priorities.
- Be able to take initiative and adapt to changes in workload demands.
- Have the ability to maintain data accuracy and integrity.
- Be able to maintain confidentiality of sensitive information.
- Have good oral and written communication skills.
- Have the ability to work with a variety of individuals from diverse backgrounds.
- Knowledge of legal terminology as used in procurement and contracting.
- Knowledge of Warranty Administration.
- Knowledge of shipping procedures.
- Ability to read and understand parts catalogs and/or technical publications.
- Be able to perform basic levels of physical skills and regular kneeling, bending, squatting, reaching above and below the waist, pushing, pulling, lifting, and carrying items up to 50 pounds; occasionally, items up to 100 pounds with assistance. A physical with back strength and flexibility will be part of the pre-employment process once an offer is made.
- U.S. Forklift Operator Certification will be provided by the department.
To Apply
Required Application Materials Include:
- An electronic application to include work history and position duties for the last 10 years of employment (if you have ten years.) List each position separately. If you have more than 10 years of work history, please include if it is relevant to the job duties listed.
- Answer the supplemental questions.
- A cover letter describing your interest in this role and how your experience and/or education make you a good fit for this position is also required.
Tracy Bylund (She/Her)
Talent Advisor
tbylund@kingcounty.gov.
Incomplete applications may be rejected as incomplete and not advanced in the process. Applicants who cannot apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs .
Selection Process:
Application materials will be screened for qualifications, clarity, and completeness. Competitive applicants may be invited to participate in testing and one or more interviews. Final offers are contingent on the successful completion of reference checks.
This recruitment may be used to establish a pool of eligible candidates for future Career Service and SDA/TLT openings in the same classification that may occur within 12 months at the discretion of the hiring authority.
Other position information:
- This position is non-exempt from the Fair Labor Standards Act and is therefore eligible for overtime pay. The workweek is Monday through Friday from 6:00 am to 2:30 pm.
- This position is represented by Professional and Technical Employees, Local 17.
- Classification Code: 2281000.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.