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Administrative Specialist II

King County Department of Human Resources
Seattle, WA Full-time
Posted on November 28, 2019

Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
Public Health - Seattle & King County is seeking two amazing individuals for our Connect 2 Care positions. This role is with Public Health's call center, Connect 2 Care, and supports a broad range of healthcare services in fast paced clinics that serve economically, socially and culturally diverse populations. This position is generally the first point of contact for patients over the phone and is expected to consistently provide excellent customer service.
Commitment to Equity and Social Justice: As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies and policies that promote fairness, justice and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.

The selected candidate will integrate King County's Equity and Social Justice principles into the daily functions of this position.

WHO MAY APPLY: These Career Service positions are open all qualified applicants

WORK SCHEDULE: These 1.0 FTE positions work Monday through Friday, 40 hours per week. They are subject to the provisions of the Fair Labor Standards Act and are overtime eligible.
WORK LOCATION: C2C (Call Center):The primary work location will be on the 10th Floor of the Chinook Building located at 401 5th Ave in Seattle, but the incumbent may be asked to work at other locations, per division policy.

CONTACT: For questions about the position, contact Ian Jorgensen at For questions about the recruitment process, please contact Ma-Eyongerie Frambo at
APPLICATION PROCESS: Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
  • NEOGOV/Government Jobs on-line or paper application
  • Cover letter which details how you meet or exceed the qualifications.
  • Resume
You may attach multiple documents if you wish:
  • Copy and paste one or more documents into the text resume section of the application.
  • Attach multiple documents/files in the resume/attachment section.

Your application may be rejected as incomplete if you if you do not include the standard information in the application, include relevant information only on the resume or cover letter, or if you reference "see resume" on your application. You must completely fill out the application with your relevant education and work experience.

Job Duties

  • Register patients over the phone including: obtaining demographic, financial and insurance information; performing data entry; determining when language interpretation is needed; orienting patients to Public Health's services; directing patients to appropriate locations for services requested; identifying when triage by healthcare staff is needed and quickly identifying potential emergency situations and responding accordingly.
  • Verify insurance coverage and correct patient assignment for those with managed care plans and redirecting clients to obtain appropriate insurance or insurance assignment.
  • Schedule patient visits by determining the appropriate providers and programs for patients to be scheduled with, assure timely access to services by actively monitoring and coordinating multiple provider schedules.

Experience, Qualifications, Knowledge, Skills

  • Excellent verbal and written communication skills to include customer service skills via telephone (discretion, patience, etiquette, professionalism.)
  • Demonstrated ability to work independently and as a member of a team.
  • Demonstrated ability in problem solving, showing initiative, and exercising independent judgment.
  • Knowledge of basic insurance practices.
  • Demonstrated ability to use practice management software for registering patients, scheduling appointments and/or encounters for billing purposes.
  • Functional knowledge of medical terminology.
  • Knowledge of state and federal laws governing the use and disclosure of protected health information
  • Skilled at handling confidential data and situations with tact and discretion.
  • Demonstrated ability to maintain consistency in attendance and punctuality.
  • Ability and willingness to take on additional tasks as directed by supervisor.
  • Bilingual English and Spanish language proficiency.

Supplemental Information

  • This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing.
  • Public Health relies on office automation (Microsoft Office) and web-based enabled tools; therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
  • Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.

Necessary Special Requirements:
  • The selected candidate may be required to pass a thorough background investigation.
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law
  • Employees are required to adhere to Occupational Safety and Health Administration/Washington Industrial Safety and Health Administration (OSHA/WISHA) guidelines including but not limited to completing their mandatory trainings on time.

Union Affiliation: This position is represented by Protec - Local 17.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

  • Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
  • Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
  • Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
  • Transportation program and ORCA transit pass
  • 10 paid holidays each year (plus 2 personal holidays)
  • Generous vacation and paid sick leave
  • Paid parental leave, family and medical leaves, and volunteer leave
  • Flexible Spending Account
  • Wellness programs
  • Onsite gyms and activity centers
  • Employee giving program
  • Employee assistance programs
  • Flexible schedules and telecommuting options, depending on position
  • Training and career development programs
For additional information about employee benefits please visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.