Customer Service Specialist 4
- Summary
King County Records and Licensing Services is looking for a Customer Service Specialist 4 to join our dynamic team! This position will give you the opportunity to showcase your experience in a variety of areas, including; taking a lead role in providing excellent customer service to all stakeholders and strategic thinking.
The Community Service Centers (CSCs) provide residents who live outside of the Seattle area with services such as processing US Passport applications, marriage licenses, pet licenses, collection of property taxes, and recorded real property documents.
Records and Licensing Services' guiding principles and core values govern our roles and responsibilities as employees. We are actively seeking employees whose behavior is in alignment with our division's core values of; Collaboration, Service-Oriented, Results-Focused, Accountability, Innovation, Fair, Just, and Professional, as well as the Recorder's Office values of Timeliness, Accuracy, Consistency, Informative and Welcoming.
This is an exciting opportunity to be a leader in service excellence, committed to building an enduring legacy of continuous improvements and employee engagement.
Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:- Perform administrative support tasks such as data entry, email and document records management; mail sorting, filing and phone support;
- Process service requests and explain procedures and regulations in the areas of marriage licenses, pet licenses, US passport applications, collection of property tax payments, and real property recorded documents;
- Provide customer service to clients and the general public that includes the regular handling difficult and escalated customer service situations, discretion, and diplomacy while handling sensitive and confidential information in a professional manner;
- Reconcile office balancing and prepare deposit for bank drop or pick up;
- Prepare daily, weekly and monthly recap and statistics for supervisor;
- Prioritize and identify daily workload, provide direction and support for Customer Service Specialist 3 (CSS3), assist in training of new employees and provide feedback and coaching to CSS3 employees;
- Prepare Passport applications for shipment and purchase postage using the P-card;
- Perform other duties as assigned.
We are looking for candidates who:- Have a background providing excellent customer service and juggling multiple tasks on a daily basis;
- Have experience and are comfortable working with large amounts data and using multiple databases with ease;
- Are an independent thinker who looks for new ways to solve problems;
- Have the ability to act as a coordinator or liaison with individuals and groups, including management, co-workers and other agencies;
- Have effective communication and interpersonal skills with a focus on collaboration and working as a team;
- Are flexible and comfortable with working at different customer service centers through King County on a regular basis;
- Are comfortable and proficient in using Office Productivity tools in your daily work (the county uses Microsoft Office).
- This position is represented by Teamsters Local 117, Professional, Technical, and Administrative Employees.
- To become a passport agent within 30 days of employment (in order to do this, you must be able to provide proof of citizenship);
- To maintain a valid Washington State driver license;
- To successfully pass a background check.
The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.
If you have any questions, please contact Jen Irwin, HR Analyst, by e-mail at jirwin@kingcounty.gov, or by phone at 206-263-0601.
King County is proud to be an Equal Employment Opportunity / Affirmative Action employer and we encourage people of color, women, veterans and people with disabilities to apply.
The incumbent will have a rotating schedule working at the following locations:
Black River Community Service Center
919 SW Grady Way
Renton, WA 98057
Maleng Regional Justice Center (MRJC) Community Service Center in Kent
401 4th Ave. N, GD
Kent, WA 98032
Issaquah Community Service Center
5415 220th Ave. SE
Issaquah, WA 98029
Shoreline Community Service Center
18050 Meridian Ave. N
Shoreline, WA 98133
Recorder's Office
Downtown Seattle
500 4th Ave., Rm. 430
Seattle, WA 98104
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.