Health Program Assistant I - Medical Examiner's Office
- Summary
This position, located at the Medical Examiner's Office, performs a variety of clerical duties that are specialized and technical in nature. A significant amount of the work is related to transcription however other duties include customer service in person and on the telephone, managing records requests and administrative office support. The position participates on an active administrative team with diverse duties and participates in the development of program plans and objectives.
As the only county in the United States named after Martin Luther King Jr, one of the most influential civil rights leaders in our nations' history, King County is a vibrant community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the artistic and social traditions of many cultures. Together, we're changing the way government delivers service and winning national recognition as a model of excellence.We continue to build on an enduring legacy of shared values of equity and social justice, employee engagement, innovative thinking and continuous improvement. With this commitment, King County has adopted a pro-equity agenda aimed at advancing regional change and is developing the systems and standards necessary to achieve better outcomes for all of our residents, regardless of their race or income. All of these qualities make King County one of the nation's best places to live, work and play.
Public Health- Seattle & King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
WHO MAY APPLY: This position is open to the general public.
For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employees in King County who have completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.
WORK SCHEDULE: This position has a regular schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. and may be required to work outside of these hours. At Seattle/King County Public Health we strive to be accessible to those we serve. This position may require flexibility to accommodate different work schedules and work locations.
WORK LOCATION: This position will primarily work at the Medical Examiner's Office at the Harborview Campus. As needed, the position may be deployed to other Public Health Centers and sites throughout King County.
APPLICATION PROCESS: The following items are required to be considered for this vacancy:- NEOGOV/Government Jobs on-line or paper application
- Supplemental Questions with complete, thorough answers. Answers that say "see resume" will be considered incomplete.
- Copy and paste one or more documents into the text resume section of the application.
- Attach multiple documents/files in the resume/attachment section.
CONTACT: For questions about this recruitment, please email Angela Brown, Human Resource Analyst at abrown@kingcounty.gov.- Job Duties
- Provide medical transcription of autopsy reports
- Provide customer service electronically or in person to funeral directors and grieving families.
- Participate in the development of program plans and objectives
- Update and maintain program databases
- Monitor shared email account and fax machine to identify incoming requests for death certificates and provide timely responses
- Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review
- Present information about disposition review cases to forensic pathologists and forensic medicolegal death investigators for approval and appropriate follow-up investigations
- Provide official approval to funeral homes prior to death certificate filing
- Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention
- Maintain and dispose of records consistent with the King County retention policy
- Review billing statements with funeral homes and assure accounts remain current as services are provided
- Interpret state statutes and King County policies regarding releasing public and confidential Medical Examiner records
- Assist administration team by answering telephones, managing records releases and public records requests
- Assist in preparation of materials for weekly meetings
- Provide property release
- Experience, Qualifications, Knowledge, Skills
- Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team.
- Ability to update, and maintain program databases and logs; accurately enter and track data; and generate reports.
- Ability to work in a Windows environment and use Microsoft products to complete assigned tasks, including: Word for word processing, Excel for spreadsheet creation, maintenance, and reports; and Outlook to communicate with clients and staff.
- Ability to prepare for meetings which include setting up PowerPoint presentations, virtual meetings via Skype and conference phone lines, copying and preparing packets for meetings.
- Maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived.
- Demonstrated ability in prioritizing work load and adapting to changes in work load demand
- Possesses initiative and accountability skills for work product and service of sensitive matters
- Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items.
- Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures.
- Ability to lift up to 25 pounds
Desired Qualifications- Experience in medical transcription
- Types 50 words a minute
- Supplemental Information
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
- Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, in accordance with the King County Equity and Social Justice Ordinance and the King County Strategic Plan. This position supports and advances King County's values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, and expanding opportunities to seek input, listen and respond to industry and residents.
- Internal candidates will get first consideration.
- The selected candidate will be required to pass a thorough background investigation.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.
UNION AFFILIATION:
This position is represented by WSCCCE L1652-Medical Examiner
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Do you have experience with transcription?
- Yes
- No
02If yes, please describe your experience including if it was medical transcription and how many words a minute you type.03Do you have a working knowledge of medical terminology?- Yes
- No
04If yes, please describe where your knowledge of medical terminology was gained and how you have used it. If you answered no, type N/A.05Do you have experience providing direct face to face or over the telephone customer service to distraught or angry individuals?- Yes
- No
06If you answered yes to question #5, please describe your experience. If you answered no, type N/A.Required Question