Operations Manager (Health Services Administrator |)
- Summary
- Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
The Operations Manager works closely with the Leadership Team to provide strategic, policy, programmatic, and budget oversight for the combined sections that consists of: Assessment, Policy Development, & Evaluation (APDE), the Chronic Disease & Injury Prevention (CDIP), and Communities of Opportunity (COO). The Operations Manager reports directly to the Chief/Director.
This position is an internal-facing position that will support overall operations and management of the section with key responsibilities that include:
- guiding and supporting change management efforts;
- driving quality improvement of internal processes and procedures;
- implementing County, Department, and section operational priorities;
- actively helping to create and sustain a healthy and productive work environment;
- championing the integration of an equity and social justice lens in the work of the sections;
- supporting the professional development of staff; and
- acting as a representative of the Chief/Director and the sections on various County and departmental workgroups/committees.
The ideal candidate will enjoy working with diverse individuals and teams; have strong interpersonal and communication skills; have strong planning, facilitation, and negotiation skills; bring creativity and savvy to finding solutions; is self-motivated; and is strong at multi-tasking.
Description of APDE/CDIP/COOPublic Health's Assessment, Policy Development, and Evaluation (APDE), Chronic Disease and Injury Prevention (CDIP), and Communities of Opportunity (COO) sections are jointly administered and managed.
The Assessment, Policy Development and Evaluation (APDE) unit is a nationally recognized leader in community health assessment, providing health assessment data and analysis to inform planning, programs, and policies; and conducting evaluations of regional and local efforts aimed at improving the health of King County residents.
Chronic Disease and Injury Prevention (CDIP) works with community partners, providers, and other stakeholders on the prevention of the leading causes of death and disability (i.e., healthy eating/active living, tobacco and youth marijuana prevention, and violence and injury prevention) to create conditions that promote equity and lead to healthier community conditions. CDIP also provides programs to address breast, cervical and colon health, and supports the use of community health workers in addressing asthma and other health conditions.
Communities of Opportunity is a unique public/private/community-based partnership that aims to create greater racial, economic, and health equity that enables all people in King County to thrive and prosper by investing in place and culturally-based communities, policy and systems change, and learning communities.
This posting is open continuous until the position is filled. First consideration will be given to applications received by June 4, 2019.
Who may apply: This full-time, Career Service position is open to all qualified candidates.
Work Location: Chinook Building, 401 5th Ave, Downtown Seattle.
Work Schedule: This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. The regular workweek is 40 hours, Monday through Friday. Occasional evenings, weekends, on-call work, and some travel are required.
Contact: For more information about the application process please contact Mark Lacy, Human Resources Analyst at mlacy@kingcounty.gov or 206-263-3610.
Application process (submit required documents electronically):- Job Application with completed supplemental questions.
- Resume.
- Cover letter detailing your background and describing how you meet or exceed the requirements.
You may attach multiple documents if you wish with your application:
- Copy and paste one or more documents into the text resume section of the application.
- Attach multiple documents/files in the resume attachment section.
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
- Job Duties
- Provide operational leadership and support to ensure that programs can successfully meet their goals and objectives;
- Lead and oversee change management and quality improvement processes within the sections;
- Lead and/or participate in strategic processes to address County and Department operational priorities;
- Provide guidance and direction in strategic and business planning, performance management, staff development, and employee engagement;
- Provides guidance to staff at all levels in internal and external relations;
- Oversee and supervise program management staff;
- Manage special projects;
- Represent the Chief/Director and sections on various committees and workgroups as assigned;
- Other duties as assigned.
- Experience, Qualifications, Knowledge, Skills
- Knowledge and understanding of public health principles and social determinants of health.
- Experience with managing programs that serve and work with diverse communities preferably in public health or a closely related field.
- Managerial experience including hiring, staff supervision, program management, performance management, and change management.
- Demonstrated ability to lead system and culture change within an organization.
- Skilled in working effectively with diverse employees and in hierarchical systems.
- Skilled in effective decision-making and team consensus building.
- Excellent written and oral communication skills.
- Experience with developing and managing work processes, ensuring deliverables, and communicating results.
- Ability to create a climate in which people want to achieve their best; can motivate staff and teams; enables co-workers to grow and succeed through feedback, instruction, and encouragement.
Desired Qualifcation:
The most competitive candidates will possess:- Experience in overseeing programs that include elements of grant making, provision of technical support to communities, and capacity building in underserved communities.
- Knowledge of, and demonstrated ability, to promote diversity, equity and social justice issues in an organization.
Licensing/Certification Requirements
Washington State Driver's License
- Supplemental Information
- This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- Staff may be required to play a role as a first responder in the event of a Public Health emergency.
- The selected candidate will be required to pass a thorough background investigation.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01Do you have minimum 3-5 years of full-time experience managing multiple lines of business with a staff of > 30 people?
- Yes
- No
02If you answere "yes" to question #1, please describe the organization(s) where this occurred and your specific experience(s). What were your primary responsibilities? How many staff (professional, non-professional) were involved? Please be specific. If you do not have this experience, please put N/A.03Have you been involved in implementing an organization-wide policy change (note, this could also be at a department or division level)?- Yes
- No
04If you answered "yes" to question #3, please describe the type of change that was being implemented and your role as a change leader. If you do not have this experience, please type N/A.05Please write a statement that describes your experience related to diversity, inclusion, and equity, as well as your potential to contribute to the health department's mission and commitment toward health equity. If you do not have this experience, please put N/A.Required Question