Patient Service Representative Eastgate Public Health Center
- Summary
- Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
If you need a disability accommodation in the application or testing process, please notify the contact listed below.
Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Eastgate Health Center in the delivery of health services to the county's most vulnerable people. This full time position is a Term-Limited Temporary position. Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. The projected end date of this Term-Limited Temporary position is September 30, 2020.
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.
Who May Apply:This position is open to all applicants.
Application Process:The following items are required to be considered for this vacancy:
- NeoGov/Government Jobs online application
- Resume
Your application may be rejected as incomplete if you do not include the relevant information in the application. Providing the information only on a resume or cover letter will not be considered complete.
Work Location:This position will work at the Eastgate Public Health Center located at 14350 SE Eastgate Way, Bellevue WA 98007. However, per Division policy, the incumbents may be asked to work at other sites to meet business needs.
Work Schedule:This full-time (1.0 FTE), position typically works Monday through Friday. Schedule will be based on work assignment. These positions are subject to the Fair Labor Standards Act and overtime eligible.
Contact:If you have additional questions regarding this recruitment, please contact Mark Lacy, Human Resources Analyst at mlacy@kingcounty.gov.
- Job Duties
The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:
- Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
- Utilizing language interpreters when appropriate to meet clients' needs
- Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
- Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
- Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
- During and after client visits responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff
- Other duties include using a variety of computer programs including: Epic (an electronic health record program), Infolinx, CIMS/Cascades for WIC (Nutrition program for women, infants and children), Microsoft Office products, and other web based system applications
- Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
- Experience, Qualifications, Knowledge, Skills
- We are Looking for Candidates Who:
- Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
- Are computer-savvy and able to learn to use new computer programs and technical tools quickly
- Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
- Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies.
- Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
- Maintain confidentiality of client information
- Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
- Are able to maintain their composure under pressure
- Exhibit and maintain dependable and reliable attendance
Desired Qualifications:- Bilingual candidates in Spanish and English.
Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work. - Supplemental Information
The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and references. For more information on our selection process, please refer to http://www.kingcounty.gov/healthservices/health/jobs.aspx
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
NECESSARY SPECIAL REQUIREMENTS:- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.
UNION AFFILIATION:This position is represented by PROTEC Union, Local 17. The bargaining unit classification for this position is Administrative Specialist II.
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01As part of the application process, your resume is required to be attached. Did you attach your resume?
- Yes
- No
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