Permit Technician
King County
Auburn, WA
Full-time
Mechanic/Technician
Posted on May 17, 2019
- Summary
- Public Health – Seattle and King County values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.The Environmental Health Division of Seattle & King County Public Health is seeking qualified candidates with excellent customer service to support and perform a variety of duties focused on serving the public. The Permit Technician works as part of a team to collect and process permits, conduct in-take for plan review, letters, and site applications, and perform customer service related duties. The Environmental Health Division takes in over $6 million in revenue annually from processing over 13,000 permits for food establishments, pools/spas, meat cutters, solid waste services, pet business, and on-site septic and plumbing and gas piping services.
Successful candidates in this position will be extremely motivated to provide excellent customer services in a fast paced environment and independently prioritize work while working as a member of a team.
ABOUT THE ENVIRONMENTAL HEALTH SERVICES DIVISION:
Through the work of over 150 dedicated employees, the Environmental Health Services Division identifies and sustains environmental conditions that promote health equity and healthy people and communities in Seattle and King County. Our vision is healthy, safe, and vibrant communities that are free of health disparities based on race, gender or economic status. The Division's core values include equity and social justice, integrity, community service, collaboration, a supportive work culture, and learning from each other and the communities we serve. To learn more about EHS, please visit https://www.kingcounty.gov/depts/health/environmental-health.aspx.
COMMITMENT TO EQUITY AND SOCIAL JUSTICE:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx.
This recruitment is for multiple career service and term-limited temporary vacancies.
Who may apply: These positions are open to all applicants.
Work Location: These positions will located in the Chinook Building, 401 Fifth Avenue, Suite 1100, Seattle, WA 98104 and/or at Eastgate Public Health, 14350 SE Eastgate Way Bellevue, WA 98004
Work Schedule: The normal workweek is Monday – Friday from 8:00 a.m. to 5:00 p.m. This position is subject to the Fair Labor Standards Act and is overtime eligible.
Contact: If you have additional questions regarding this recruitment, please contact Nic Horea, Senior Human Resources Analyst at (206) 263-8736 or Nic Horea at Nicolae.Horea@kingcounty.gov
Application process:
Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
1. NEOGOV/Government Jobs on-line or paper application
2. Supplemental questions
You may attach multiple documents if you wish with your application:- Copy and paste one or more documents into the text resume section of the application.
- Attach multiple documents/files in the resume attachment section.
- Job Duties
- Process permit renewals, and provide application in-take for permits, re-inspection, plan review and other billings. May involve scanning a high volume of permits using a barcode scanner or manual data entry into database (currently EnvisionConnect).
- Read and interpret maps and legal descriptions.Assure permits are issued to the correct parcel number & address.
- Research property information using computer, paper files and microfiche.
- Accept applications and calculate correct fees for various Environmental Health applications. Process billings and refunds, and route requests appropriately.
- Provide internal and external customer service; may include providing specialized and/or technical information that requires moderate interpretation of established codes, policies, regulations, procedures, and guidelines by email, phone and in person.
- Process letters and public disclosure requests.
- Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and followed-up on in a timely manner.
- Monitor accounts for payment and coordinate collection process for unpaid accounts.
- Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
- Prepare daily cash worksheet and daily reconciliations.
- Process change of ownership applications.
- Prepare ad hoc reports using EnvisionConnect and Excel.
- Perform other duties as assigned.
- Experience, Qualifications, Knowledge, Skills
The successful candidate should have:
- Strong communication skills both written and verbal.
- Excellent customer service skills with the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
- Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
- Strong organization, problem solving and researching skills.
- Intermediate to advanced computer skills, including MS Office applications such as Word, Excel, and Outlook.
- Skill in maintaining data accuracy and integrity.
- Strong math and analytical skills.
- Skill in the use of automated financial and management information systems, word processors, spreadsheets, databases and similar software applications.
- Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy.
- Skill in tracking and following through on assignments.
- Demonstrated ability to quickly learn new computer applications.
- Sensitivity and patience working with people from diverse backgrounds.
- Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
- Demonstrated reliability and attendance.
Desired qualifications:
The most competitive candidates will have the following additional experience/knowledge:- Experience using EnvisionConnect.
- Accounts receivable experience.
- Demonstrated Experience with complex reconciliations
- Bilingual in Spanish.
- Supplemental Information
- The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing.
- For more information on our selection process, please refer to http://www.kingcounty.gov/healthservices/health/jobs.aspx
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
- Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
- The selected candidate is required to be subject to a background investigation.
- Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 10 paid holidays each year (plus 2 personal holidays)
- Generous vacation and paid sick leave
- Paid parental leave, family and medical leaves, and volunteer leave
- Flexible Spending Account
- Wellness programs
- Onsite gyms and activity centers
- Employee giving program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
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01How many years of work experience do you have performing a high volume of customer service and complex accounts receivables /payable functions:
- None, willing to learn
- Less than 12 months
- 1-4 years
- Over 4 years
02Describe in detail your experience you have in multi-tasking, problem-solving, researching information. If you don't have this experience, type N/A.03What is your level with the MS office applications Word, Excel, Outlook:- None
- Beginner
- Intermediate
- Advanced
04What is your level of experience in working with addresses, reading maps and legal descriptions:- No experience
- Beginner
- Intermediate
- Advanced
05Are you bilingual in Spanish?- Yes
- No
06If you answered "yes" to question #4, please describe your level of proficency. If you answer "no" , please type N/A. Please note that answering "no" questions #4 is it not a disqualifier.Required Question