Case Managers

Low Income Housing Institute
Seattle, WA Full-time
Posted on August 26, 2019

Case Manager, South Seattle- Othello area, part-time

Case Manager Downtown Seattle full time

Case Manager, South Seattle-Meyers, full time


CLOSING DATE: Open until filled.

REPORTS TO: Area Manager

PAY RANGE: $19.00-23.75

HOURS: Part-Time, 24 to 28 hours / full-time 40 hours per week

BENEFITS: Medical, dental, vision, life/disability, retirement, vacation & sick leave

POSITION TYPE: Non-exempt position

The Low Income Housing Institute (LIHI) owns and operates over 1,600 units of permanent and transitional housing for low income and homeless families and individuals throughout the Puget Sound region. LIHI is looking for Case Managers who are great communicators while handling cases with compassion and empathy. Come be a part of making a difference at one of our exciting opportunities!


Information and Referral/Case Management

  • Build effective relationships with tenants.
  • Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material.
  • Formally and informally assess tenants as to current level of social service needs.
  • Case management and service planning for families transitioning from homelessness, including goal setting tracking of performance and achievement.
  • Offer case management for selected residents, either referred by building management as at risk of eviction, or self-identified.
  • Make referrals or initiate services to address mental health and substance abuse issues where possible.
  • Coordinate with local agencies to provide services that meet the needs of LIHI residents.
  • Work collaboratively with building management and Supportive Services team to increase stability and retention of tenants in LIHI housing.

Community Building

  • Coordinate with agencies and volunteers to provide on-and off-site activities for residents, particularly youth.
  • Initiate and encourage resident involvement in community-building activities, such as community meals, holiday celebrations and support groups.
  • Produce written materials, including community newsletters.
  • Contribute to the development of a community that values cultural diversity.


  • Participate in staff meetings and planning sessions.
  • Report regularly to Supportive Services Manager on programmatic issues.
  • Keep daily records of activities and contacts with tenants/agencies and case management records.
  • Complete other records and reports appropriate to the position as directed by the Supportive Services Director.


  • Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
  • Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
  • Perform other related duties as required.


  • Bachelor of Social Work degree, or similar field
  • 1-3 years minimum of case management experience
  • At least two years experience working with homeless or low-income families with children, including persons with physical or mental disabilities, substance abuse problems, immigrants, and refugees.
  • Knowledge of local resources for homeless and low-income people.
  • Ability to work well with community agencies and resources.
  • Commitment to social change through the empowerment of low-income people.
  • Excellent communication skills, both written and verbal.
  • Current Washington State driver’s license.
  • Computer experience.
  • Must pass criminal background checks and drug screening test.

Preferred Qualifications:

  • Proficiency in a second language.

This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute for a cover letter and resume, but are not required during the first step of the application process. Applications are available on the LIHI website at , may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0. All application materials should be mailed, faxed, or dropped off in person to:

The Low Income Housing Institute

Attn: Human Resources Manager

2407 1st Avenue

Seattle, WA 98121

Fax: (206) 443-9851

Or e-mailed to: