Job Readiness Instructor and Case Manager

Refugee Women's Alliance   Seattle, WA   Full-time     Social Service
Posted on May 13, 2022
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Job Readiness Instructor and Case Manager

Refugee Women’s Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award-winning services to refugee and immigrant women and their families in King and Snohomish Counties.


POSITION TITLE:               Home Care Aid Instructor/Career Coach

REPORTS TO:                    Senior Director Family Empowerment                         

STATUS:                              Full Time (40 hours per week)

SUMMARY:  Coordinates and ensures ReWA Home Care Aide WorkFirst programs are State certified.  Students are well prepared after attending the 75-hour Home Care Aid Certification for employment and passing the HCA State exam.  Compile and prepare monthly student reports. Assist in conducting orientations & CASAS/ELL Testing, intakes.  Primary responsibility will be supporting the development of the Home Care Aid 75-hour certification class component of programs: curriculum, schedule classes, assist with intake and enrollment, train assistant instructors and volunteers and provide guidance, assure student files are properly maintained. Seeks Family Empowerment training needs and drives training initiatives identifying professional development opportunities for participants increasing knowledge and skills that will lead to increased integration and self-sufficiency.  Refugee Women’s Alliance (ReWA) offers culturally and linguistically competent comprehensive career coaching for placement in a student’s next level of career opportunity in the medical field through employment services, vocational training, college classes (I-BEST/AA/BA). Services include employability/interest/skill assessment, education/employment search, basic computer literacy workshop, Life Skills workshop, English as second language, job placement and retention, coaching for career development and advancement, and intensive case management for the students wishing to further their career in the medical field. 


ReWA promotes inclusion, independence, personal leadership, and strong communities by providing refugee and immigrant women and their families with culturally and linguistically appropriate services. ReWA advocates for social justice, public policy changes and equal access to services while respecting cultural values and the right to self-determination.

Our clients come from more than 70 countries across the globe, including Africa, Southeast Asia, and the Middle East. ReWA provides social services to every member of a refugee or immigrant woman’s family, from infant to senior. These services, delivered in more than 50 languages and dialects, are designed to make a long-lasting impact in our clients’ lives and help them thrive in the Puget Sound community.


Instructor Responsibilities:

  • Work closely with the Senior Director and instructors to ensure that HCA curriculum, teachers’ logs, student attendance reports, and progress reports meet contractual requirements and are submitted in a timely manner.
  • Assists in conducting outreach to fill WorkFirst Job Readiness and the 75-hour HCA Certification classes with TANF students.
  • Assist in developing and implementing strategies to remove barriers to participants attending classes 
  • Coordinate with ESL Coordinator and assist with providing approved ESL level testing and ensure the students are at least ESL high level 2 and able to participate, successfully, in ReWA HCA Certification classes.
  • Assists in conducting orientation sessions for prospective students in the HCA Work First Programs.
  • Coordinates ordering and distribution of teaching supplies and testing materials.
  • Evaluate and ensures the WorkFirst Home Care Aid 75 Certification Curricula enhances participants’ growth toward program outcomes and empowers students to become employed and pass State Home Care Aid Certification exam.
  • Develop enhancements for the lesson plans as needed. 
  • Track data spreadsheets and databases through data entry and comprehensive case notes. Must meet contract goals for job placement, training completion, and job retention. 
  • Ensure and maintain a safe, respectful, and engaging environment for students.
  • Work with Senior Director to evaluate the program and identify areas of need.    
  • Attend all required meetings and trainings.
  • Other duties as assigned

Career Coach Responsibilities

  • Provides Career Coaching for participants who are seeking careers in HCA and the medical field pathways that may lead to job promotions, responsibilities and increases in salary.
  • Identify and develop strategic partnership with agencies or colleges that offer Internship Training Opportunities or education pathways for students in the medical field examples are CNA/MA or RN that will lead to better employment.
  • Provide support and career guidance services, including comprehensive assessments, information on occupations with clear career paths in high-growth industry sectors, information on eligible training providers and specialized training
  • Reduce barriers for refugees and immigrants in advancing positions and income that sustains and stabilizes their family
  • Coach participants on interview skills, as needed.  Assist participants in writing targeted resumes. 
  • Responsible for participant career progress and job placement/wages/retention. 
  • Track data spreadsheets and databases through data entry and comprehensive case notes. Must meet contract goals for job placement, training completion, and job retention. 
  • Other duties as assigned.


  • BA in Public Health, Nursing, or related field.
  • Strong English proficiency, written and oral
  • Willingness to become State Certified Home Care Aide Instructor
  • At least two years of demonstrated experience in teaching adult English Language learners some combination of literacy and phonetics skills, and creating lesson plans
  • Willingness to become certified in ESL assessment and competency testing.
  • Proactive decision making and excellent problem-solving skills
  • Strong computer skills and proficiency in Microsoft Office software
  • Fundamental knowledge of and experience in curriculum development
  • Effective prioritizing, organizational and multi-tasking skills
  • Experience working with immigrants and refugees; ability to establish effective working relationships with multi-cultural staff, clients, community representatives and the general public
  • Highly positive with enthusiastic style; capable of motivating students 
  • Ability to work as an effective team member in a multicultural organization 
  • Must be self-starter and dependable with strong problem-solving skills and good judgment
  • Proficient in Microsoft programs; excel, word, power point, publisher, etc..
  • Must have reliable transportation. 
  • Must be willing to work evenings and weekends, as needed.


  • MA in Public Health, Nursing or related field.
  • State-Approved Home Care Aid Worker
  • Bi-lingual preferred
  • Experience and training in ESL assessment and competency testing.

BENEFITS:  Medical insurance, dental insurance, life insurance; Long Term Disability; 403(b) retirement savings plan; paid vacation, holidays, and sick leave


ReWA is committed to a diverse candidate pool, values and inclusive workforce and workplace environment and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. Women, minorities, and other underrepresented groups are especially encouraged to apply.


ReWA is committed to providing a safe and secure staff and client environment. Employment at ReWA is contingent upon a successful background check on each new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing ReWA to conduct a thorough background check


Open until filled


ReWA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, family or parental status of any other status protected by the laws or regulations in the locations where we operate.