Communications Officer/Dispatcher (3 Positions, $1k Bonus After 30 Days)

Seattle Pacific University   Seattle, WA   Full-time     Law Enforcement / Security
Posted on September 3, 2021
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Communications Officer/Dispatcher (3 Positions, $1k Bonus After 30 Days)

About Seattle Pacific University:

Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education. Located just minutes from downtown Seattle, SPU seeks to be a premier Christian University fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. Seattle Pacific University seeks applicants committed to its Christian mission.

Diversity Statement

As part of our mission of cultural engagement, SPU is committed to building an excellent and diverse staff and faculty. Diversity is an ethos that is inseparable from our Christian faith. At SPU, we recognize diversity as a basic feature of God's creation and a core theme of the gospel. At the heart of our mission-centered commitment to becoming a more diverse community is a desire to represent the breadth of God's kingdom more fully.

We strive to become a workplace of choice and to recruit, develop, and retain faculty and staff who can embrace, value, and engage differences with humility and care. We invite you to join us on our journey by starting a career at SPU! Learn more about SPU's commitment to diversity and opportunities for our employees to deepen their capacity to serve our increasingly diverse student body.

Seattle Pacific University provides reasonable accommodation to applicants. If you need a reasonable accommodation for any portion of the application or hiring process please contact the Human Resources Department at (206)281-2809, or email hr@spu.edu. Notification must be given at least five (5) working days before the accommodation is needed.

General Summary: Under the general supervision of the Associate Director of Safety and Security, the dispatcher staffs the OSS Security Operations Center, operating as a primary point of contact for non-emergency, emergency and critical incident calls for assistance or information. The dispatcher provides dispatch and communication support services for officers in Safety and Security as well as coordinates with police, fire, and EMS services or other resources as needed. This position is responsible for monitoring all surveillance, building security and fire safety systems. Uses discretion to prioritize calls and dispatch security officers to investigate events. Provides project and administrative support to the Office of Safety & Security.

Job Description:

Community Services

Acts as the primary point of contact and provides exceptional customer service for information requests and non-emergency services. Must operate a multi-line phone, prioritize incoming calls, and document calls/services in the computer aided dispatch program. Using voice based radio communications the dispatcher coordinates with security officers who are patrolling the campus and responding to calls for service and addressing on going security issues. The CO - Dispatcher creates on going records of security operations through various electronic and paper documentation.

Emergency Dispatching   

Acts as the primary point of contact for emergency situations (ie. fire, criminal, or medical incidents). Understand and evaluates emergency/urgent situations and relays information as received to assist in coordinating a response with campus security officers, and local police, fire, EMS (by calling 911), or other resources as needed. Utilizes a multi-channel two-way radios to communicate with campus security officers, facilities personnel and building emergency coordinators (ie. floor wardens). Receives and communicates information from emergency phone and emergency elevator phones. Relays and coordinates information between field units and OSS directors. Documents all actions in the computer aided dispatch program.

Central Monitoring 

Manages and monitors all surveillance, building security and fire safety systems. Must proficiently operate a complex digital video surveillance system and actively monitor the campus for criminal activity, accidents, or other potential concerning activity. Evaluates behavior on-screen and dispatches officers accordingly. Maintains a campus-wide access control system including assigning user permissions and controlling building access through scheduled locks and unlocks. Monitors campus security and fire alarms through skillful use of the applicable alarm management software; may also involve low-level of programming. Maintains alarm and control equipment; works with vendors to address technical problems.

Critical Incident 

Acts as the primary point of contact for critical incidents (earthquakes, armed intruders, chemical spills, etc.). Initiates the University's mass notification system to alert the SPU community to the crisis and direct them to take appropriate action. Utilizes multi-modal communication methods including alerts to text, phone, and email activated through a single computer application, activation of electronic reader boards, and desktop alerts, as well as emergency phones/loudspeakers. Initiates the physical lockdown of the campus in response to threats of violence. Is considered an essential personnel and required to report to campus during critical incidents during off hours.

Administrative

Processes and maintains the campus access control system, including communication with various departments for required credentialing. Provides office support to Safety & Security for phones, office coverage, and projects as assigned, including word processing and spreadsheet creation. Staffs the OSS customer service desk as needed and responds to requests for services such as key check-in/out, vehicle rental check-in/out, parking passes, bus passes, and operates a cash register. Assists with record-keeping, processing and data entry of parking and motor pool information. . Completes clerical tasks for various office records as needed. Provides additional support as needed to the Office & Transportation Manager.

Requirements:

  • High school graduation or equivalent.
  • One year of office experience.
  • Current First Aid, CPR, and dispatcher certified training certification (or the ability to obtain upon hire).
  • Must have valid Washington state driver's license or the ability to obtain within two months of hire.
  • Able to communicate effectively, both verbally and in writing using clear language, no-grammatical or spelling errors, and professional tone.
  • Must be a self-starter, able to work to high-performance standards with limited supervision, able to function in an occasionally high-stress environment.
  • Able to make decisions effectively and in a timely manner that are decisions that are in the best interest of the department, the University, and our customers.
  • Organized and detailed-oriented; meticulous in documenting information.
  • Must be able to visually observe campus grounds and video surveillance systems.
  • Must be willing to travel occasionally for training opportunities.  
  • Experience with two-way radios, cctv, alarm systems, and dispatch software, a plus.
  • Proficient with Microsoft Outlook, Word and Excel.

Preferred Qualifications:

  • Some higher education coursework.
  • Six months dispatcher emergency telecommunication experience.
  • Strong clerical ability and able to type 50 words per minute.
  • Proficiency with Adobe products, Contribute, Photoshop, Microsoft SharePoint and computer aided dispatch software such as Report Exec.

Additional Information:

There are three dispatcher positions open, will remain open until filled.

One position is day shift and two are graveyard shifts. For the graveyard positions, one will be four 8 hour shifts and one will be four 10 hour shifts. Both positions receive full time benefits.

$1,000 bonus paid after 30 days successful employment.

Salary:  $22.60 per hour for day shift, $23.00 per hour for night shift.

These are full time positions with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes contributions to an employee HSA account and to a retirement account after one year of eligibility in the plan. Tuition discount program available for the employee and qualified immediate family members.

Application Instructions:

Please note:  All SPU employees are required to be fully vaccinated against COVID-19 and to submit documentary proof of vaccination unless an exception applies.  For more information, see SPU's Vaccination Requirements FAQs webpage.

Please submit a cover letter and resume along with the online application.