Sno-Isle Libraries

7312 35th Ave NE
Marysville , WA
Apply Now

Manager of Community Impact

Sno-Isle Libraries
Marysville, WA Full-time
Posted on February 8, 2019

invites applications for the position of:

Manager of Community Impact

To apply, please visit and complete the required application.

Location: Service Center (Marysville)
Pay Range: $9,602.67 - $13,542.53 Monthly
Hours per week: 40
Job Requisition: 15678

This position will remain open until sufficient qualified applicants are received. To ensure first consideration, please submit your online application by February 24, 2019.

Sno-Isle Libraries seeks a self-motivated professional, innovative thinker, and strong communicator as the Manager of Community Impact. This position will provide leadership and support to subject matter experts and ensure the success of key library service areas by conducting ongoing strategic planning.

The successful candidate will work with the Manager of Community Libraries to guide, evaluate, and evolve Sno-Isle’s library services, ensuring that they keep pace with customer needs and align with the library’s purpose and strategic priorities.

Job Summary

Guides and coordinates the development, delivery, and evaluation of library services for all audiences, ensuring that they fulfill Sno-Isle Libraries’ purpose, address community goals and needs, reach appropriate audiences, and achieve positive results for customers and for communities.

Essential Functions

  1. In partnership with the Manager of Community Libraries, ensure the effective use of library services to benefit customers and address evolving customer needs by evaluating services thoughtfully and objectively, then introducing, modifying, or discontinuing services as needed and in line with the strategic priorities.
  2. Lead a team of subject matter experts responsible for the success of key library service areas by conducting ongoing strategic planning with appropriate staff and/or library managers. Assist teams to support dynamic change of the organization to stay relevant and aware of organizational opportunities.
  3. Manage the coordination and implementation of special projects which may require cross-functional engagement with key staff across the organization, and/or with external customers, ensuring successful project completion deadlines, as appropriate.
  4. Assure organizational strategy is created in a concise and easy-to-communicate way that the organization can seamlessly translate into action. Ensure coordinated and timely flow of information and communication to key constituencies/customers, cultivating an effective and productive customer-service oriented environment.
  5. Provide effective leadership to strengthen the organization by ensuring Lead Librarians’ work is planned with colleagues in community libraries, with colleagues in other departments, and in collaboration with each other. Prioritizes work with strongest community impact by supporting Lead Librarians to identify community needs/expectations through library service, defining the intended results, and identifying the appropriate audience.
  6. Establish and maintains effective lines of communication among internal and external groups.
  7. Ensure that appropriate metrics and evaluation tools are being used to demonstrate the effectiveness and impact of library services, programs and projects.
  8. Provide effective direction to assigned staff to assure the quality and efficiency of public service for the Library District and its customers. Includes interviewing, selecting and training staff; scheduling and assigning staff to tasks and services to assure optimum service levels and use of staff skills and abilities; coaching staff and arranging for or giving continuing training to enhance their capabilities and to enhance the quality of service; applying Library District personnel policies and procedures to such matters as granting and scheduling leave, resolving grievances and discipline matters; and promoting and terminating staff members. Included is a requirement to train and develop assigned managers and supervisors in principles of management and effective supervision and to achieve desired results through their efforts.

Additional Duties and Responsibilities

  1. Represents the Library District at various meetings with external partners.
  2. Oversees development of staff training as appropriate.
  3. Analyzes data related to effectiveness of Lead Librarians’ projects.
  4. Maintains system-wide practice of outcome-based programming.
  5. Provides support and leadership to all staff.
  6. Assists with special projects as required.
  7. Performs other duties as assigned.


The position reports to the Deputy Director. The position supervises six Lead Librarians, each of whom is the Library’s subject matter expert for a focused area of service. The position also supervises one Administrative Assistant.

Core Library Competencies

  • Adaptability: Adjust nimbly to obstacles or changing conditions to arrive at the desired goal.
  • Communication: Express self clearly, effectively, and compellingly in written, verbal, and nonverbal messages.
  • Customer Service: Build and maintain responsive, effective relationships with internal and external customers.
  • Interpersonal: Accurately perceive others and the impact of one's own behavior to balance relationship and goal needs appropriately and positively in interactions.
  • Professionalism: Align behavior with the library's mission, values, and strategic focus in serving a diverse stakeholder community

Supervisor/Manager Competencies

  • Develops/Empowers Others: Fosters others' learning and development to high standards in alignment with the library's mission, values, and strategic goals.
  • Judgment/Decision Making: Gathering and sifting relevant data to think logically, strategically, and insightfully to make sound decisions, even under stress.
  • Leadership: Melding a group of competent, diverse individuals into a high-performing team or organization that collaboratively meets its goals.

Required Knowledge, Skills, and Abilities

  1. Advanced knowledge of trends and practices in public library operations and administration.
  2. Knowledge of public and community relations policies and methods, personnel and labor relations principles, policies and procedures.
  3. Ability to analyze options and prioritize resource allocation based on Sno-Isle's organizational strategies.
  4. Ability to make timely, informed decisions taking into account the facts, goals, risks, and constraints.
  5. Ability to foster a learning organization through excellent facilitation and team-building skills.
  6. Ability to deliver presentations to a variety of groups and officials.
  7. Ability to remain flexible and be comfortable working in a dynamic environment that may involve ambiguity and politically sensitive issues.
  8. Ability to direct the work of others in a manner that enhances their performance and assures quality service.
  9. Strong customer service and communication skills.
  10. Strong organization and attention to detail, and problem solving skills.
  11. Ability to work independently and to set priorities.
  12. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
  13. Ability to operate relevant computer systems including hardware and software, such as Microsoft Office, electronic databases and electronic content platforms, e-mail, chat, social media platforms, and internet navigation in addition to other office equipment and security systems.
  14. Ability to obtain a Washington State Librarian certificate.

Education and Experience

  1. Master's degree in library science from an American Library Association (ALA) accredited university required.
  2. Six years of related professional experience required.
  3. Two years of supervisory or management experience required.
  4. Ability to obtain a Washington State Librarian certificate.

Physical and Environmental Conditions

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is required to: talk and hear; sit, stand and walk; use hands to finger, handle or feel; reach with hands and arms and to operate personal computers. An individual may occasionally lift and/or move objects or materials weighing up to 35 pounds. Specific vision abilities include sufficient vision to read and recognize numbers and alphabetical characters on books, magazines and other materials as well as computer monitors.

Individuals are required to travel frequently to library facilities and other locations throughout the District's operating area and are required to drive an automobile or to make independent arrangements for such transportation.

Most of the work is carried out within a generally accessible, safe, indoor environment. There is constant interpersonal contact with staff members and frequent contact with public officials, community representatives and with customers of various ages and groups. These contacts and situations are deemed to be generally safe and free of undue stress, but require individuals to be cordial and helpful in interpersonal relations with others. For any of the typical uses of the class, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The following supplemental questions will be asked during the application process:

  1. Describe your experience in guiding the development and implementation of library service strategies and initiatives to deliver customer-focused services. Include in your response the steps you took to ensure that this was a collaborative process with any other key leadership staff and/or team members.
  2. What is your philosophy or approach to community engagement? How have you implemented this throughout your work experience? Describe how you would focus this effort at Sno-Isle Libraries.
  3. Please describe your interest in the position of Manager of Community Impact and detail how you qualify for the position.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

This and all Sno-Isle Libraries' positions are subject to transfer.