Energy & Weather Assistant I

Snohomish County Human Services Department   Everett, WA   Full-time     Administration / Clerical
Posted on June 10, 2022
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Energy & Weather Assistant I (LIHEAP)

 

Salary $40,528.68 - $49,263.60 Annually

Location Everett, WA

Job Type Full-Time Project

Department Human Services

Job Number 2022-00408

Division Human Services Children & Family Services

 

Description

Purpose:

The Energy Assistance Program is hiring up to 8 full-time Project Based Energy Assistants that are funded through the Low-Income Households Energy Assistance Program (LIHEAP) for the new season that begins October 2022. 
Recruitment for these positions shall be determined upon hire to begin no earlier than August 2022 and start no later than October 2022.  
These positions will be full-time with benefits and will cease when the funding ends (between 12-15 months).   
Depending on the task, some positions may work remotely 2 to 3 days per week. Candidates willing to work part of their week remotely must have high-speed internet and a private workspace within their home.   
 
About You:

You are a dynamic individual with excellent computer and math skills, ability to accurately review and calculate various income sources, able to provide direct services and interview applicants in-person, by phone, and through our online website to a very diverse population including low-income, disabled, seniors, persons with limited English and Veterans. 
This individual must have the ability to quickly and continuously learn/retain program-related information. Is able to communicate professionally and effectively when encountering disgruntled or challenged customers in crisis. 
The successful candidate is able to handle high volumes of paper and digital applications while ensuring the protection of personal information. Enjoys a rewarding, fast-paced Team environment and is able to work effectively in the office and remotely. 
 
Position Purpose:

To assist a diverse population to apply for various Energy Assistance programs within Snohomish County through an online application and conducting eligibility interviews in-person and by phone. Responds to inquiries in-person, by phone, through voicemails and emails,  gathers and uploads documents from various websites in a timely manner, prepares applicant files for designated staff, and assists with Outreach activities.

BASIC FUNCTION

To interview low income clients and establish their eligibility for grant funded energy and weatherization programs.  Process necessary documents for compliance with regulations.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

  1. Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
  2. Answers telephone; respond to questions or routes calls to correct party.
  3. Reviews client files to ensure that all documents are signed and completed per contract compliance.
  4. Provides information and referral to Community Service Agencies.
  5. Enters information on the computer in specialized format, including application, program or financial data.
  6. Receives and routes incoming mail; may deliver mail to Post Office and maintain mail log.

STATEMENT OF OTHER JOB DUTIES

  1. Provides client training in Energy Conservation.
  2. Assists client in budget counseling.
  3. Schedules phone interviews; assists elderly, handicapped and homebound clients with their eligibility.
  4. Assists with appointment scheduling.
  5. Performs related duties as required.

Minimum Qualifications

One (1) year of experience in Energy/Weatherization programs performing a variety of office work, interviewing and computer experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities.  LIHEAP Energy Assistance Program experience preferred.  Must pass job related tests.

PREFERRED QUALIFICATIONS

LIHEAP Energy Assistance Program experience preferred.

SPECIAL REQUIREMENTS

A valid Washington State Driver's License is required for employment.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

  • computers, data entry and standard software programs such as Microsoft Word and Excel
  • standard office practices and procedures and all related office work
  • standard human service client protocol including interview techniques, client confidentiality requirements, and professional conduct

Ability to:

  • perform mathematical computations
  • communicate effectively with a diverse population
  • learn and retain a complex series of rules and regulations to determine eligibility and benefits
  • explain complex rules, policies and procedures in a concise easy to understand manner
  • read, interpret and enter data accurately and rapidly
  • maintain an organized work setting, tracking forms and applications
  • work with minimum supervision in a fast paced setting meeting deadlines while coping with distractions and interruptions
  • accurately follow oral and written instructions
  • maintain accurate records and prepare required reports
  • maintain a professional demeanor while exercising good judgment

SUPERVISION

Employees receive direction from a technical Lead Energy & Weatherization Assistant III, and supervision from a Human Services Specialist III or administrator as assigned. Objectives, priorities and goals/deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.

WORKING CONDITIONS

The work is performed in the usual office environment with occasional field work when assisting clients. 

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice

Agency
Snohomish County

Address
3000 Rockefeller Ave M/S 503
Everett, Washington, 98201

Phone
(425) 388-3411

Website
http://www.snohomishcountywa.gov