Apply Now

Analytics Management Analyst

University of Washington
Seattle, WA Full-time
Posted on February 7, 2020
Req #: 172735
Department: UW MEDICINE IT SERVICES
Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/
Job Location: Downtown Seattle,  Harborview Medical Center,  Health Sciences Center,  Northgate,  Other Location,  Sand Point,  Seattle Campus,  South Lake Union,  UW Medical Center - Montlake,  UW Medical Center - Northwest
Job Location Detail: Primary work location is at the Ninth and Jefferson Building (NJB) on the corner of 9th and Jefferson in downtown Seattle 
Posting Date: 10/09/2019 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with education and experience. 
Shift: First Shift 
Notes: Clicking "" immediately submits your resume as a candidate for this position - even if you don't finish all of the assessments. Only click if you're ready to apply for the job right now.  

UW Medicine’s IT Services department is looking for an outstanding Analytics Management Analyst to join the team! 

What are we looking for?
  • Patients Are First focus
  • Customer service mindset
  • Interpersonal skills and teamwork
  • Results-oriented attitude
  • Commitment
  • Adaptability and flexibility

  • What are the perks?
  • Medical insurance at reasonable rates with TEN plans to choose from!
  • Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
  • 10 paid holidays annually!
  • 1 personal holiday every year!
  • Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
  • TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
  • Voluntary Investment program to save more towards your retirement!
  • Deferred Compensation program to save even MORE towards your retirement!
  • Flexible Spending Account...Tax Exempt!
  • Dependent Care Assistance program!
  • On-site Childcare Centers!
  • Long Term Disability insurance!
  • Life and Accidental Death and Dismemberment insurance!
  • U-PASS transportation program and discounted parking…PRE-TAX!
  • Tuition Exemption program – at the UW (and other colleges around the state)!
  • Housing resources and home buying options!
  • Auto, home, renter, and boat group insurance!
  • Valuable membership and merchandise discounts!
  • Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!

  • For all of the specific details on these benefits and more, please click here.

    UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW).  In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

    The Analytics Group has a dual report into both ITS and UW School of Medicine and provides operational oversight for the major analytics platforms and tools at UW Medicine, and is a key support function as UW Medicine transitions towards value based health care.  The Analytics Group is comprised of the Analytics Consulting Team, the Enterprise Development team and the Analytics Data Operations Team.  These teams provide solutions across UW Medicine, although specifically for finance, operations, institutional quality improvement, research and clinical analytics. 

    The Analytics Management Analyst ('Analyst') will provide analytical management assistance by planning coordinating and directing multi-million dollar administrative programs and special projects such as team performance reporting, tracking and pre-screening budget requests, budget analysis/forecasting, software licensing management, and other cross-team administrative efforts.  The primary responsibility for this role is to support the ITS Analytics Director and provide recommendations to leadership, support governance activities, and identify process improvement opportunities. This role will develop/refine policies/procedures for daily administrative tasks including onboarding, budget submission, user access management, Help Desk routing, Knowledge Based Document creation and travel coordination.  In addition this role is responsible for administrative and budget coordination and analysis across multiple million dollar budgets.

    This position will be responsible for contractor/vendor relationships including review of invoices and purchase orders, managing the development of statements of work (SOW), tracking planned budget expenditures and coordinating the development of presentation materials for departmental level efforts and programs given to UW Medicine Directors and Executive Sponsors. Finally, this position will assist in internal and external communications, management of Analytics Group intranet site, coordinating and supporting meetings, supporting schedule and calendar management, and other administrative duties, supporting the Director of Analytics.

    This position requires independent judgment and collaboration with both internal and external partners to proactively manage, report, and implement the Analytics administrative programs, projects and tasks assigned. This position will also require the ability to navigate complex levels of the UW Medicine environment in addition to working with managers and directors of all UW Medicine entities. This position will have full responsibility for various staff and project functions. The position will be provided access to restricted or confidential information including: employee and patient information, medical center strategic plans and initiatives, financial information (or other sensitive materials and information) and attendance at executive governance meetings.  The Analytics Management Analyst will be required to maintain confidentiality and follow strict federal and organizational guidelines.

    Data analytics is a strategic function within UW Medicine with a large set of growing demands. The ability to deliver improved analytics, faster and at a lower cost is essential to both tactical and strategic success of UW Medicine overall. This role provides crucial support to UW Medicine and its partners for all of the major initiatives that require access to our wide menu of analytic tools and front line troubleshooting with internal customers. The analytics solutions developed by this role are used to support access to clinical, operational, and financial reporting and analysis and are key to the success of the organization as a whole. This position will also support directly and indirectly numerous senior leadership positions and initiatives within the organization. Adhering to best practices and standards helps support enterprise-wide goals and ensures data standardization across the enterprise.

    Responsibilities include:

    Program Management (40%)
  • Administer or manage specific programs, projects and services to include management of the Analytics Software Licensing Monitoring and Compliance program.
  • Responsible for the management and successful completion of program projects/tasks to include planning, organizing and coordinating other various programs, projects and services involving diverse administrative operations;
  • Recommend and lead the implementation of improved administrative methods and procedures
  • Manage and implement sub-projects that are integral to larger capital projects
  • Provide complex administration of team/department application tools including but not limited to SharePoint, Project Server, email distribution lists, etc., by managing account access and configuration.
  • Administer travel coordination; high-level meeting organization for Division Heads, Division Administrators and Executive Heads of UW Medicine and its affiliates; and calendar management
  • Perform as a Lead for student interns and temporary staff assigned to operational activities.

  • Program Implementation (30%)
  • Coordinate the deployment of contract arrangements with other organizations and outside vendors.  
  • Coordinate FTE support as assigned.  
  • Confer with IT units, other UW or UW Medicine departments and may make presentations on assigned projects and programs.  
  • Provide staff support to committees or other IT units as assigned.
  • Primary contact for daily operations with external vendors.
  • Design, implement and provide oversight for internal training/onboarding/orientation for ITS Analytics staff.
  • Develop standard operational procedures and policies implementation for Analytics programs.
  • Make supported recommendations and coordination for FTE support to leadership.
  • Develop, maintain and optimize work priorities, processes, methods, projects, and workflows.
  • Design, maintain and coordinate presentation materials to UW Medicine Directors and Executive Sponsors.
  • May be required to present projects and programs to Managers, Directors and Executive Sponsors.

  • Program Analysis and Reporting (30%)
  • Conduct analytical studies and provide statistical data on a variety of programs and issues.
  • Coordinate and expedite reports and program information from departmental input.
  • Develop procedures and forms, formulate recommendations and prepare reports and correspondence.  
  • Liaison with other IT units and UW departments to assist in determining methods, procedures and costs pertaining to Analytics services or programs and conduct cost benefit analyses where appropriate.
  • Assist in budget preparation and administration.
  • Develop, write, edit and manage the publication of reports that summarize the key aspects of findings from complex materials, projects, etc.  These reports should have the information presented in a manner that is concise, comprehensible and of value in the decision-making process of leadership, policymakers and other audience members.
  • Report progress and track details on assigned tasks to Program and Project Managers.
  • Create program/project documentation, including monthly status report to stakeholders and sponsors.
  • Develop and document standard operational procedures.
  • Develop and manage team documents using version control standards; monitor team compliance.
  • Track and monitor budget performance ensuring accuracy related to complex budgets and invoicing.
  • Using UW Medicine IT Services' ticket tracking system, Service Desk Manager (SDM), track and monitor departmental performance to Service Level Targets (including report out of past performance) for ITS Leadership and Business Operations Stakeholders. 
  • Manage vendor/contractor relationships including development of contractor Statements of Work (SOW), purchase orders, and review of invoices. 
  • Collect team status data and update status dashboard with relevant information.
  • Monitor and document progress of completion for project activity segments.
  • Contribute to the calculation on monthly/quarterly Performance Improvement (PI) Initiatives.
  • Track and comply with due dates for monthly status and special status reporting.      
  • Assist in compilation of monthly status reports for Analytics team.

  • What you’ll bring to the table: (minimum requirements)
  • Bachelor's degree in Bachelor's degree in Business Administration or related field or equivalent combination of education/experience or equivalent combination of education/experience.

  • 3+ years’ administrative experience in a complex matrix organization involving the support of senior executives and the management of various operational activities while demonstrating the following:
  • Proficient computer skills in a Microsoft Windows environment; must include Outlook, Word, PowerPoint.
  • Strong analytical skills.
  • Experience writing, proofing, and editing for grammar, accuracy, and clarity.
  • High level of communication skills in person, over the phone, and in email.
  • Experience managing various operational support processes for a team.
  • Evidence of the practice of a high-level of confidentiality.
  • Experience managing multiple complex activities.
  • Financial and/or experience with fundamental budget practices and principals.

  • Successful candidates will also possess:
  • Effective oral and written communication skills.
  • Fast-paced, self-motivated working style and multi-tasking ability.
  • Excellent interpersonal skills.
  • Excellent organizational and time management skills.

  • Ideally, you’ll also have: (desired skills and experience)
  • Proven skills with SharePoint, Tableau or other visualization software, and PowerPoint.
  • Experience managing travel for a team.
  • Experience working on vendor contracts.
  • Experience in a healthcare/IT environment.

  • What are some of the other tidbits that you might want to know?
  • Daily response to customer demands and imposed deadlines is required.
  • Information Technology deadline-driven environment.
  • Interacts with a variety of individuals across University of Washington, and within UW Medicine and ITS specifically.
  • The Analytics team services all UW Medicine organizations – Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest.  Must learn many organizational structures and cultures and foster collaboration.
  • Available to work off-hours and weekends as needed.
  • The majority of work is performed in an office environment during normal business hours
  • Ability to communicate clearly in English, both verbally and in writing.
  • This advertised job posting may not include the complete official job description for the role.
  • Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
  • The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others).  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”.  Once you begin applying for a position, all assessments must be completed at that time.  Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed.  If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application.  For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.

  • Who are we and what do we do?
    UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

    Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.  To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.

    The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
    #monster REQUIREMENTS: See above.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.