University of Washington   Seattle, WA   Full-time     Information Services / Technology (IT)
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Posted on July 6, 2020
Req #: 179168
Job Location: Seattle Campus
Posting Date: 05/07/2020 
Closing Info: Open Until Filled 
Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.

UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.

UWC² has an outstanding opportunity for a Business Analyst to join their Project Management Office (PMO) team. 

The Business Analyst will conduct business and systems analysis, support the development of high-quality software, and support change management in the information technology departments in UWC², but may be called to provide the same skills supporting other, non-IT initiatives.   The position will collaborate closely with UWC² business groups, as well as UW schools, colleges and administrative units to leverage these skills to support the development, implementation and maintenance of on-line student services systems, internet applications, and systems to provide operational support to university administrators.

The ideal employee in this role will possess proven business and systems analysis, software quality control, and change management skills; and ability to build collaborative and harmonious relationships with diverse team members and departments within the University. A successful candidate will be a conceptual and analytical thinker, and will use logic and reason to identify the strengths and weaknesses of alternative solutions.

Business and Systems Analysis
  • Thoroughly understand business and operational processes to identify, develop, and recommend solutions that optimize these processes.
  • Actively manage the requirements process including elicitation, analysis, prioritization, documentation and communication.
  • Facilitate meetings with business stakeholders and as needed individually conduct use case and user analysis.
  • Define and re-engineer business processes and workflows.
  • Bridge the gaps among the business users and developers in understanding the needs, requirements, designs and specifications of the business needs.
  • Employ user-centered design methods and principles to analyze usage data, conduct user research, and collaborate with campus partners and content providers to identify needs, and translate them into functional requirements.
  • Contribute to project planning and management to complete project analysis activities in a timely manner.

    Software Quality
  • Design user acceptance test plans, scenarios, scripts or procedures based on requirements and use cases.
  • Plan user acceptance test schedules or approaches in accordance with project scope or delivery dates.
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Document software defects using a bug or task tracking system, and report defects to software developers.
  • Knowledge transfer to user stakeholders supporting their ability to complete defined user acceptance testing.

    Change Management
  • Conduct impact analyses, assess and support change readiness and identify key stakeholders.
  • Define and measure success metrics and monitor change progress.
  • Support the design, development, delivery and management of communications.
  • Support organizational design and definition of roles and responsibilities
  • Provide input, document requirements and support the design and delivery of end-user training.

    UWC² team members bring their talents to a successful, respected and financially self-sustaining continuing education environment that values collaborative decision-making, innovative solutions and environmentally sound green practices. We are passionate about improving the educational experiences of our students and creating lasting partnerships with campus and our community.

    Bachelor’s degree in Business, Information Science, Informatics, Technical Communication, Human-Computer Interaction or related field OR has equivalent experience AND 4-5 or more years of experience to include:
  • IT and/or web-related business analysis roles eliciting and documenting business requirements, managing conflicting priorities, and gaining consensus on those requirements.
  • Applying business analysis techniques in both traditional waterfall and Agile project management approaches, and is able to effectively tailor the business analysis approach to the situation.
  • Experience with the effective employment of use cases in the software development process.
  • Business process modeling and process mapping.
  • Mapping requirements to test scenarios, describing the inputs and outputs for those scenarios, and managing requirements traceability.
  • Ability to work with all levels in an organizational structure, from individual contributors to senior executives, and has organizational awareness and commitment.
  • Self-starter that is achievement, action, and results orientated.
  • Well-organized and able to create order out of chaos.
  • Excellent verbal and written communication skills; focuses on customer service; captures all applicable notes and minutes.
  • Outstanding interpersonal communication skills; is an effective active listener; able to work with a wide range of communication styles.
  • Familiar with documentation and project management tools such as: Office 365, MS Project, JIRA, Visio, and SharePoint.

  • Experience facilitating the adoption of process changes through engagement with stakeholders and end-users, providing process documentation, and end-user training.
  • Experience completing analysis of reporting requirements and development of standard reports using tools like Business Objects, Crystal Reports, or Tableau.
  • Familiarity and experience with ProSci ADKAR or other change management model.
  • CBAP, CCBA, PMI-PBA or equivalent certification.
  • Prior experience as a software developer, tester or engineer.
  • Logical data modeling, basic SQL query construction.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or