As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service.
Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview's Mission: Harborview Medical Center is a comprehensive healthcare facility dedicated to the control of illness and the promotion and restoration of health. Its primary mission is to provide healthcare for the most vulnerable residents of King County; to provide and teach exemplary patient care; to provide care for a broad spectrum of patients from throughout the region; and to develop and maintain leading-edge centers of emphasis.
Harborview Ambulatory Care Services has an outstanding opportunity for a Clinic Practice Manager, 4MB Clinics (Rehab/Neuro/Vascular). Reporting to the Senior Clinic Manager, this individual will develop and oversee departmental cost centers to assure alliance with and adherence to the organization’s mission, vision, values, strategic goals, and business strategies. Emphasizing service excellence, patient safety, staff safety and organizational integration, the manager leads the department in overall program development and service priorities. The Clinic Practice Manager is accountable for all UW Medicine Patients are First goals by working to achieve their Leader Accountability Management metrics.
Effective managing, developing, and evaluating the competence and satisfaction of assigned workforce.
Effective operational problem solving and communication at all levels.
Effective interdisciplinary and interdepartmental collaboration and service coordination.
Effective evaluation of departmental practices, policies, and continuous process improvement.
Effective planning and evaluation of space, resources, numbers and skills of staff to fulfill mission.
PRIMARY RESPONSIBILITIES
Planning & Goal Setting:
Sets reasonable short and long- term unit/department goals, which align with the organization’s mission, vision, values and strategic goals.
Monitors performance toward goals and makes adjustments as necessary to accomplish.
Integrates concepts of UW Medicine Patients are First and continual performance improvement into planning, processes and practices.
Solicits and considers customers' (physician, staff, patient, family, other department) input for unit/department planning.
Integrates changes in regulatory bodies’ requirements into policies, procedures, and practices as necessary.
Leadership & Professionalism:
Promotes organizational philosophy.
Delegate’s assignments/duties/committees to appropriate individuals/groups with consideration for appropriate levels of responsibility and authority.
Provides leadership to appropriate divisional and organizational committees, taskforces, and work teams.
Provides appropriate participation in the development and maintenance of unit/department policies, procedures, and protocols to guide the department’s practices.
Models service excellence in daily practice.
Provides timely, ongoing, bi-directional communication to unit/department on management issues and goals.
Responsible for own professional learning needs including attendance at relevant educational offerings, completion of annual evaluation and competencies.
Accountable for unit/department’s service priorities, service excellence and goal success.
Organization/Time Management/Decision Making & Problem Solving:
Establishes effective work priorities, methods and project flow for self and assigned workforce.
Runs effective meetings, teams, etc that produce tangible, timely results.
Meets deadlines, project goals, and follows up on departmental/clinical/satisfaction issues in a timely manner.
Displays resourcefulness and innovation in decision-making and problem solving.
Demonstrates ability to consider the impact of unit/department-based decisions and actions on the overall organizational philosophy and goals.
Orchestrates change to improve clinical and organizational outcomes.
Internal Relations & Teamwork:
Promotes an open, respectful, collegial, fun, working environment with other managers.
Resolves conflicts tactfully, flexibly and diplomatically.
Demonstrates ability to compromise, cooperate, and negotiate appropriately.
Demonstrates maturity, poise, responsiveness and judgment in day-to-day activities.
Collaborates and promotes team building with all disciplines and departments.
Inspires teams and individuals to give their best to achieve desired patient, team and organizational outcomes.
Respects and welcomes diversity in team members’ backgrounds and contributions.
Human Resources Management:
Mentors, coaches, and develops staff for customer service and service excellence standards.
Hires based on behavioral interviewing techniques for right person to right role.
Creates an environment that is conducive to staff support, growth and satisfaction.
Maintains accessibility, response, and follow-through on off shifts and weekends.
Motivates, stimulates and positively influences others.
Maintains competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes.
Keeps up-to-date on employee evaluations.
Provides a range of mechanisms for staff to voice concerns, give feedback or make suggestions.
Demonstrates appreciation of the organizational value of a diverse workforce.
Maintains appropriate staffing to fulfill service priorities.
Demonstrates knowledge and skill in working with labor issues/concerns.
Maintains all necessary paperwork (personnel files, leave records, PAF updates, etc) for unit/departmental employees.
Regulatory Management:
Maintains a safe environment, identifies and reports all safety related issues to the proper departments.
Uses HMC policy and procedures, reference manuals and qualified resources for guidance.
Responds appropriately to emergency situations and drills.
Ensures unit/department practices are compliant with regulatory agencies and standards.
Intervenes to address illegal/unethical/unprofessional professional practice of any member of the health care team.
Initiates, implements and evaluates appropriate CQI activities in the unit/department.
Reviews incident reports, complaints and other unanticipated events and initiates action plans as appropriate.
Ensures that the environment is in compliance with regulatory laws and standards.
Financial Management:
Provides input into capital and operational budgets.
Routinely monitors, manages and controls responsible budgets reporting variance as appropriate.
Develops standards for and monitors employees’ productivity.
Maintains final approval for unit/department payroll.
Manages resources effectively to cover priority needs.
Anticipates and works with Administrator on variances based on unanticipated changes that will affect budget.
Patient Care Management:
Maintains clinical knowledge base related to clinical area and practice standards for assigned areas.
Maintains appropriate age specific competencies for assigned areas.
Incorporates into decisions that affect clinical practice current trends in care delivery, human error, patient safety, technology, patient population, and economic climate.
Acts as a timely resource for staff in complex problem solving involving patient and family issues.
Actively elicits patient/family/physician/other discipline perceptions of care and makes changes for improvements.
Participates in clinical benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes.
Collaborates with relevant other clinical disciplines to assess and address the needs of patient populations served.
Maintains professional relationship through memberships in professional organizations, networking, and high professional visibility (certifications, speaking, publishing, etc.)
REQUIREMENTS:
Bachelor’s degree relevant to service area preferred with 4-5 years of experience in service area (Rehab Medicine, Neurology, Vascular).
Demonstrated leadership experience, working collaboratively with medical leadership and staff.
Demonstrated ability to manage the financial performance of the clinic.
Demonstrated ability in process improvement to optimize clinic flow and operations.
Demonstrated interpersonal skills in a manner which enhances communication, promotes conflict resolution, and facilities cooperation and collaboration to meet goals.
Demonstrated skill in Human Resources management such that staff are productive and function well as a team. Ability to have tough conversations as needed, counsel staff and utilize corrective disciplinary process as needed.
Knowledge of The Joint Commission, Department of Health, and other regulatory agency standards.
Demonstrated excellence in customer service in daily interactions with patients, family members and medical staff.
An equivalent combination of education and experience may substitute for stated requirements.
DESIRED:
Master’s degree relevant to service area preferred.
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