CRM SYSTEMS ADMINISTRATOR

University of Washington   Seattle, WA   Full-time     Information Services / Technology (IT)
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Posted on March 14, 2020
Req #: 175926
Department: ENROLLMENT MANAGEMENT: OFFICE OF ADMISSIONS
Job Location: Seattle Campus
Posting Date: 02/27/2020 
Closing Info: Open Until Filled 
Salary:

Salary and benefits are competitive. Salary is commensurate with qualifications and experience. 

Shift: First Shift 

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years. 

The Office of Admissions has an outstanding opportunity for a CRM Systems Administrator. Admissions, a unit within the Enrollment Management, supports the Provost as well as the University of Washington community.

The mission of the Office of Admissions is to attract and enroll Washington's and the world's most promising undergraduates. We aim, through admission policy and practice, to contribute to the creation of an intellectually and culturally vibrant student body. The members of the Admissions staff, working in a fast-paced environment, are committed to diversity, access, and excellence.

This position reports to the Director of Admissions for Information & Systems, and is responsible for working with the UW-IT and the Admissions technical team to continue to refine the current electronic application review process, work with the users to understand their needs and challenges, then identify and translate needed enhancements for further evaluation and development. This requires monitoring the system to ensure end-user performance is maximized and that data integrity between the multiple systems is as high as possible. This position is tasked with ensuring that the end users’ have the utmost trust in the systems, process, and data they are using to complete their work.

This position will ensure that availability of a critical system remains as high as possible, which the entire department depends on to do the majority of their work. It will also make certain that personal data submitted by student is kept secure, disseminated through the university appropriately, and only used to communicate with the intended, appropriate parties.

Duties and Responsibilities include:

Management of Application Processing Systems - End user support for electronic review system

-Troubleshooting, triaging, and tracking all issues and change requests from CRM and SDB for application processing, document intake, integration Working with vendor support on issues involving non-UW processes Assist all end user tasks, leading user training to empower staff to take on tasks as they can, and develop internal documentation where needed
-Ensuring data integrity is maintained between all systems

Optimizing Application Processing User Experience

-Developing best practices for processing users, including documentation and training
-Updating user experience in the product during application processing to make it quicker, simpler, and more intuitive Troubleshoot workstation and server performance issues as they arise, elevating to appropriate parties where necessary

Oversight of Application Processing Communication

-Manage quarterly communication update process, including all jobs, templates, process, schedules, and technical tools Identify ways to streamline communication management while also looking to increase personalization to applicants
-Oversee daily outgoing communication jobs to ensure all intended groups receive the correct messaging
-Work with communication supervisors to create easy to maintain communication methods and best practices
-Work with the UW-IT team to assess how changes in future Vendor upgrades will impact communications

Sharing Data with External Groups

-Transmitting data to vendors for applicants, prospective students, travel, and other information as they arise and importing results, both scheduled and as needs arise
-Transmitting data to departments for departmental reviews and communication with enrolling
students/families
-Transmitting data and reporting aggregate information to external and internal parties

Development of Application Processing Reporting

-Processing reports to assess our in progress work
-Year-to-date and census day reports to identify characteristic of the incoming classes
-Audit reports to verify that our data is consistent 

Requirements include:

·  Bachelor's Degree in Computer Science, Software Engineering, or technical discipline.

·  Two to three years’ experience in the following:

-System administration of a large volume Customer Relationship Management software service
-Experience developing with C#, Java, C++ or similar software development tools
-Experience developing complex SQL reporting and integrations   

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


Desired:

·  Experience with Microsoft Dynamics CRM administration
·  Experience with Microsoft Visual Studio development
·  Experience with Microsoft SQL Server management and development
·  Experience with Microsoft server management and troubleshooting
·  Experience with higher education enrollment technology, including Admissions processes and the Ellucian Recruiter platform 


As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.


Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.