CUSTOMER SERVICE SPECIALIST
University of Washington
Seattle, WA
Full-time
Call Center / Customer Service
Posted on May 1, 2019
Req #: | 164556 |
Department: | PROCUREMENT SERVICES |
Job Location: | Seattle Campus |
Posting Date: | 02/15/2019 |
Closing Info: | Open Until Filled |
Salary: | Salary is commensurate with education and experience. |
Shift: | First Shift |
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.
Procurement Services has an outstanding opportunity for a Customer Service Specialist. The Customer Service Specialist position supports efficient and compliant use of UW procurement and financial systems. The Customer Service Specialist will be a part of developing and delivering a diverse range of customer services for UW academic and central departments on all UW campuses and will influence process and software design and implementation. This position will support learning and core skill development in applications such as eProcurement (Ariba), MyFinancial.desktop and Procurement Services Desktop Reports.
Reporting to the manager of Procurement Customer Service (PCS), this position is part of a team committed to continuous process improvement utilizing Lean principles and tools.
Duties and Responsibilities:
Implement excellent customer service
participating in system implementation planning. Contribute input and recommendations based on feedback obtained from end users.
policies or procedures.
enhancements to existing systems.
Lead process improvement projects utilizing Lean methodology and tools
*Assist in training campus users in instructor lead classes or webinars.
Maintain web content
Additional responsibilities as assigned, including Tier 3 customer support for multiple payment, financial, reporting, and supplier maintenance systems.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Requirements:
Bachelor's Degree in Education, Adult Education, Business Administration or related field
Two to three years of experience working with financial and procurement systems which demonstrate success in:
Providing customer support for financial and/or procurement systems .
Facilitating instructor-led classes, web-based or in-person.
Leading small project teams.
Communicating effectively through oral and written means.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Desired:
Experience using content management systems such as Drupal.
Preference will be given to candidate with UW systems experience.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.