Epic Patient Access Applications Manager
University of Washington Seattle, WA Full-time Administration / Clerical
Posted on March 26, 2020
|Department:||UW MEDICINE IT SERVICES|
|Appointing Department Web Address:||http://uwmits_hires.uwmedicine.org/|
|Job Location:||Downtown Seattle, Harborview Medical Center, Health Sciences Center, Northgate, Other Location, Sand Point, Seattle Campus, South Lake Union, UW Medical Center - Montlake, UW Medical Center - Northwest|
|Job Location Detail:||Primary work location is at the Ninth and Jefferson Building (NJB) on the corner of 9th and Jefferson in downtown Seattle|
|Closing Info:||Open Until Filled|
|Salary:||Salary is commensurate with education and experience.|
|Notes:||Clicking "" immediately submits your resume as a candidate for this position - even if you don't finish all of the assessments. Only click if you're ready to apply for the job right now.|
What are we looking for?
What are the perks?
For all of the specific details on these benefits, eligibility and more, please click here.
The Epic Patient Access Applications (EPAA) team is part of several teams that make up the Enterprise Business Systems (EBS) group within UW Medicine IT Services (ITS). EBS supports and safeguards, through technology, UW Medicine's $5B patient revenue cycle as well as UW Medicine's payroll/HR systems. Key customers of EBS are entity CFOs and their teams (e.g., Finance, Access, Accounting, ERHI, Revenue Cycle, and Payroll) as well as Clinical Leadership as it relates to staffing, scheduling, and service capture (charge) and business operations technology.
In conjunction with UW Medicine IT Services (ITS) and UW Medicine executive leadership, the primary focus of the Manager, Epic Patient Access Applications (‘Manager’) is to lead, mentor, coach, and manage a team of technical and business application professionals to support the UW Medicine’s patient access operations and applications to meet the needs of the user community. This will include, but is not limited to, Cadence Enterprise Scheduling, Prelude Enterprise Registration, Epic Referrals, Welcome, and Grand Central modules within the Epic EHR.
Reporting to the Director of Enterprise Business Systems, the Manager must work closely with Enterprise Access and Inovations, Revenue Cycle Management, UW Physicians, Clinical Operations, internal customers and other directors and managers. Frequent interaction occurs with other ITS team leaders and programmers for solving problems across systems. Interaction with operations staff is required to assure that production processes perform properly. Additionally, this role will work with software vendors to implement and support purchased tools and applications. Vendor contacts will be frequent to discuss issues, enhancements, and future needs.
ITS is a growing shared services department that implements, deploys and manages highly complex clinical, business, and system applications to meet and exceed key IT initiatives that support UW Medicine entities. Additional applications and systems are supported through UW Medicine research affiliations such as the Fred Hutchinson’s Cancer Research Center, NIH and other grants, contracts, clinical affiliations and other School of Medicine activities; as well as medical training programs with other institutions. Additionally, UW Medicine operates in a highly complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications.
This position exercises discretion, independent judgment, and decision-making authority in applying the responsibilities called for. Responsibilities are to be carried out at a high level of technical expertise; collaborating with senior leadership, stakeholders, and technical and business operations teams to successfully develop, implement, and manage within areas of responsibility.
The Manager should have excellent interpersonal skills, be a good listener, and possess excellent written and oral communication skills. The incumbent must be technically conversant, yet able to translate technology concepts for people with non-technical expertise. The person in this position must be trustworthy, discrete, have high standards, and be very self-motivated. Flexibility, dedication, enthusiasm, and energy are key attributes. The Manager must have strong technical knowledge and skills to work collaboratively in a dynamic, demanding, and multifaceted environment. The Manager must be a team player for whom the ownership of ideas is less important than the result of the collaborative effort.
- Develop and operate internal systems that maintain and improve the effectiveness of the department.
- Responsible for ensuring service requests are completed in a timely manner to the satisfaction of customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
- Establish and enforce technical and functional standards.
- Actively manage user relationships with sites to prioritize and follow-up on project work and requests. Evaluate and implement customer requests. Ensure that staff efforts are focused on customer priorities. Follow up with customers and management to confirm that work has been performed as required.
- Plan and manage development and maintenance projects for timely completion. Includes coordination with project managers and other groups. Track and regularly report on progress and obstacles. For application development and maintenance projects, contribute to detailed deployment plan, including activation details and cutover plans.
- Responsible for developing appropriate systems and metrics for measuring progress, backlogs, workloads, staffing, devices and response times. Monthly status reports will be generated highlighting key metrics for the Director.
- Participate in research, planning, evaluation and implementation of strategic systems. Develop approaches that maximize the use and integration of Epic and third party software packages.
- Help to ensure that the production systems operate accurately, reliably and efficiently. Work closely with staff to analyze problems and implement solutions.
- Report status and provide regular review and oversight of team activities, including monitoring and escalating key risks and issues. Monitor staff adherence to established principles for issue logging, tracking and follow up.
- Participate in departmental Continuous Quality Improvement projects and other committees as required.
- Provide functional expertise to staff.
- Assist with on-going management of vendor relationships.
- Arrange and facilitate appropriate participation by facility operations staff in project activities.
- Supervise consultants working within team.
- Track and regularly report on progress and obstacles.
- Identify and recommend appropriate staff and material resources.
- Perform project management and administration for timely completion of projects.
Leadership and Management (40%)
- Develop a service-oriented work force with exceptional technical talent.
- Ensure all employees understand the linkage to the mission and vision of UW Medicine and to the UW Medicine Patients Are First principles and adhere to the professional conduct policy of UW Medicine.
- Develop the necessary to implement, enhance, and support ITS goals, projects, and programs.
- Foster staff engagement.
What you’ll bring to the table: (minimum requirements)
6+ years experience must include the following:
The successful candidate will also possess:
Ideally, you’ll also have: (desired skills and experience)
What are some of the other tidbits that you might want to know?
Who are we and what do we do?
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.