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University of Washington
Seattle, WA Full-time
Posted on January 26, 2020
Req #: 158196
Job Location: Harborview Medical Center,  UW Medical Center - Montlake
Job Location Detail: Harborview Medical Center 
Posting Date: 09/07/2018 
Closing Info: Open Until Filled 
Salary: $17.65 - $23.51 per hour  
Union Position: Yes
Shift: Alternate Work Shift 

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.  UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s.  Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Medicine Insurance Eligibility and Counseling Services Department has an exciting opportunity for a part-time, temporary/hourly, FINANCIAL ACCESS SPECIALIST 1. This position will be located either at Harborview Medical Center or University of Washington Medical Center. The work schedule is expected to be Mon - Sunday, variable 1st and 2nd shift.

The Financial Access Specialist 1 (FAS1) will, under direct supervision, act as patient advocate and independently review patient concerns for appropriate action and funding, provide financial screening and counseling for funding options, and perform work that supports the patient financial services and patient relations goals of the hospital. This work includes but is not limited to performing the various functions associated with assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; application and verifying L&I, Crime Victims and other coverages. This position assesses and completes Financial Assistance and determines Financial Assistance and Affordable Care Act eligibility; triages for Medicaid and or completes DSHS Medicaid Applications and conducts all required follow-up activities; resolves complex billing issues and provides price estimates and formal quotes; collects payments and sets-up payment plans; recommends and implements appropriate solutions; acts as a liaison to the billing department, and conducts other duties associated with providing customer service within the facility.  Position in this class are distinguished by the responsibility to independently review, investigate and resolve a wide variety of patient financial complaints; recommend and implement appropriate solutions.

This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

•Interview patients and determine appropriate insurance opportunities

•Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion and Medicare Part D

•Manage and resolve a high volume of phone inquiries and referrals

•Manage all aspects of the UW Medicine’s Financial Assistance application process

•Appropriately access patient’s needs and potential funding

•Obtain and verify insurance thru various web tools

•Document progress of each case in Epic notes

•Prepare price estimates

•Collect payments

•Demonstrates knowledge and understanding of patient privacy rights

•Maintains confidentiality of all medical, financial, or other sensitive materials in printed, electronic or verbal form

•Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only.

•Interpret hospital’s policies, procedures and services to patients, patient representative, inter/intra-hospital departments and community facilities

•Perform work that supports patient financial relations, resolution of billing problems and the financial assessment protocols of UW Medicine

•Perform other related duties as required

High School diploma or GED certificate plus one year of experience in a medical office setting; OR equivalent education/experience. 

•Certified In Person Assistant (IPA)

•Experience in working with UW Medicine billing practices and resolving billing inquiries

•Experience working in assessing Medicaid, Affordable Healthcare, Medicare Part D program eligibility

•Knowledge of UW Medicine's patient care systems and medical terminology

•Excellent customer service skills REQUIREMENTS: see above

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or