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University of Washington
Seattle, WA Full-time
Posted on February 6, 2020
Req #: 170832
Posting Date: 02/18/2020 
Closing Info: Open Until Filled 
Salary: $4,132.00 to $5,561.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment.  As an employee you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.  UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, and UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s.

UW Medicine Financial Access Clearance Team Services Department (FACT): This Financial Access Specialist Supervisor position is primarily located at Sand Point, in the Magnuson Park Area, but job responsibilities may require location at other UWM Hospital and Non-Hospital Campus locations.

The Financial Access Specialist Supervisor (FAS-Supervisor) will Supervise the insurance clearance process for Inpatient planned and unplanned admits, for Outpatient Surgery, Clinic Procedures, high dollar Infusion, and/or Radiology high dollar Procedures

The Financial Access Specialist Supervisor (FAS-Supervisor) will Supervise the insurance clearance process for Inpatient planned and unplanned admits, for Outpatient Surgery, Clinic Procedures, high dollar Infusion, and/or Radiology high dollar Procedures.

The FAS-Supervisor will:
•Review resumes, schedule and conduct interviews, perform reference checks and ultimately recommend candidate selection.
•Train and support the development of new hires.
•Provide direct reports with clear productivity standards and expectations.
•Manage and assign staffing to ensure there is adequate coverage for daily operations.
•Monitor and manage the performance of direct reports, to include completing annual performance evaluations.
•Develop and implement corrective action processes and plans as needed.
•Conduct daily team huddles and also weekly and/or month team meetings as needed, with the objective of both running and improving the business.
•Act upon direct report leave requests in accordance with the union contract/agreements, and also departmental policies and procedures.
•Review and approve direct report timecards.
•Maintain departmental personnel desk files.
•Communicate changes in insurance eligibility & benefits, pre-authorization requirements, denial management recommendations, payer medical policies, pre-service appeals processes, payer contract statues and PCP referral requirements.
•Resolve difficult issues surrounding third party payers, contracting, denials, billing, and authorization of services.
•Review and resolve patient and customer complaints
•Communicate and champion UW Medicine and dept. specific practices, missions, visions, policies and procedures, and also act as a positive change agent.
•Attend education and trainings sessions as identified and assigned through the ERC Leadership Development Program
•Attend and participate in dept. and cross-dept. meetings, Rapid Process Improvement Workshops and special projects.
•Assist in the development of dept. policies and standard work operation procedures, to include maintaining up-to-date work instructions.
•Prepare related reports as assigned.
•Back-fill and do the work of Financial Access Specialists as needed.
•Perform related duties as required


•Bachelor’s Degree in related field AND four years of experience as a Patient Access Specialist OR High School graduation or equivalent and four years’ experience as a Patient Access Specialist and a UW Supervisory Skill Certificate; OR Equivalent education/experience. REQUIREMENTS: SEE ABOVE

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or