University of Washington   Seattle, WA   Full-time     Manufacturing / Production / Operations
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Posted on July 18, 2020
Req #: 180013
Posting Date: 06/17/2020 
Closing Info: Open Until Filled 
Salary: $2,846 - $3,404 per month 
Union Position: Yes
Shift: Alternate Work Shift 

Join our award-winning team at University of Washington Medical Center (UWMC).  Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report's "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UWMC's Teleservices Unit has an outstanding opportunity for a full time variable shift Hospital Operator (Telephone Communications Operator). We are seeking individuals with a positive attitude, who work well in a team environment and are dedicated to supporting the UWMC where Patients Are First.

The Teleservices Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) switchboard. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for the UWMC. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the UW Medical Center. Additionally, we provide multiple communication services such as alpha-numeric and overhead paging and two-way radio communications. We also implement the Medical Center’s security and emergency procedures as well as monitor alarms.

Duties include:

• Answer and transfer external and internal calls to the main number for the UWMC. Screen calls as necessary to answer questions and determine the nature of the business involved.
• Provide paging services using our staff directory and medical on-call schedule.
• Monitor and respond to alarms.
• Receive and dispatch emergency calls (including Code Blue and other medical emergencies).
• Provide afterhours coverage for the MEDCON service.
• Perform other related duties as necessary (including acting as Lead Operator).

As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

Minimum Qualifications:

High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or