University of Washington   Seattle, WA   Full-time     Manufacturing / Production / Operations
Apply Now
Posted on May 12, 2020
Req #: 177937
Job Location: Harborview Medical Center
Posting Date: 04/10/2020 
Closing Info: Open Until Filled 
Salary: $2,873 - $3,647 per month 
Union Position: Yes
Shift: Alternate Work Shift 

As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis:  Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. 

HMC Telecommunications has an outstanding opportunity for a full time variable shift HOSPITAL OPERATOR - LEAD.

The Lead Operator provides training for all current and new operators. This will include preparing curriculum, writing manuals, maintaining operator training and procedural environment in the operator computer application (Infinity). Typical work also includes assigning, instructing and checking the work of the telephone operators to ensure departmental, institutional and emergency procedures are followed.

Duties include:
•Maintaining and writing training manuals and continuing training for the operators(including new staff) and other support material;

•Set up, update and maintain operator training accounts within the Infinity system;

•Monitors system metrics and reports data to manager to assist in determining training

•Provide training for all new operators as well as reviews for current staff.

•Work with the vendor to resolve software issues. Implement fix or facilitate for vendor;

•Set up, update and maintain all client accounts and forms for alarms and emergencies;

•Set up, update and maintain operator directory framework;

•Configure keyboards, monitors, printers and computer stations to interface with operator software;

•Set up and maintain system, service and transfer lists within system (including dialstrings and other dialing configurations); run reports and import/export directory data.

This position also performs the duties of a telephone operator.  Duties include:
•Answering and routing of hospital calls to switchboard;

•Dispatching for emergency communications (including Mass Casualty Incidents and Code Blue);

•Answering for MEDCON calls;

•Monitoring alarm panels and computers.

As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

Minimum Qualifications: High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or