PATIENT ACCOUNT REPRESENTATIVE 3 (PATIENT ACCOUNTS & INQUIRY)
University of Washington
Seattle, WA
Full-time
Administration / Clerical
Posted on January 16, 2020
| Req #: | 175075 |
| Department: | UW PHYSICIANS |
| Job Location: | Downtown Seattle |
| Job Location Detail: | 701 5th Avenue Seattle, WA 98104 |
| Posting Date: | 12/16/2019 |
| Closing Info: | Open Until Filled |
| Salary: | $3,488.00 - $4,680.00 per month ($20.12 - $27.00 per hour) |
| Union Position: | Yes |
| Shift: | First Shift |
| Notes: |
As a UW employee, you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here. |
The Patient Account Representative 3 (Patient Accounts & Inquiry) is responsible for the interpretation of UW Physicians’ policies and billing procedures for a diverse patient, hospital personnel, physician, administrative, and outside party population in terms each can understand. The employee receives and responds to specific written and telephonic inquiries. In addition, the Patient Account Representative 3 is responsible for assessing all assigned accounts to ensure the prompt and efficient reimbursement of claims. The employee works with other UW Physicians billing staff, insurance companies, other UW Medicine entities, and patients to identify appropriate payers. The employee performs all phases of patient credit counseling and follows up on bankruptcy, medical liens and probate cases.
Minimum Qualifications:
• High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment OR
equivalent education/experience.
Desired Qualifications:
• Experience with bookkeeping or medical billing.
• Experience reviewing CPT and/or ICD 9/10 codes.
Essential Duties and Responsibilities:
• Receive and respond to specific questions concerning UW Physicians’ billing system(s) from physicians, nurses, private insurance carriers, third parties, patients, and staff via extensive telephone and written communication. Document all patient interactions and updates insurance billing data in Epic.
• Perform credit counseling and collections in compliance with departmental policy. Set up payment plans when appropriate.
• Process adjustments, cash transfers, and distribute payments when needed.
• Initiate refunds, review accounts for billing status, and respond to requests for itemized statements.
• Document and complete credit card transactions over the phone.
• Accurately decipher denial reason and prospectively plan follow-up steps utilizing the Epic billing system.
• Manage and complete accounts in assigned self-pay work queues in full, by accurately deciphering claim denial reasons and prospectively plan follow up steps utilizing the EPIC billing system, evaluating charges for correct processing and reimbursement, and assigning appropriate account charges to collection agencies using sound judgment and accurate evaluation of accounts, per department guidelines.
• Review and analyze charity applications per UW Medicine policy to determine a patient/guarantor's financial status and ability to pay.
• Perform all phases of self-pay follow-up including, but not limited to contacting patients, insurances, attorneys and/or other outside vendors with the goal of resolving the account.
• Receives and responds to questions from patients and/or other UW Medicine entities via the eCare system regarding UW Physicians, its policies, and collection practices and billing system, as required.
• Review and manage self-pay correspondence scanned into OnBase.
• Performs other duties, as assigned.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.
