PATIENT CARE COORDINATOR SUPERVISOR (FULL-TIME, DAY SHIFTS)

University of Washington   Seattle, WA   Full-time     Administration / Clerical
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Posted on July 9, 2020
Req #: 179810
Department: HMC HAND, FOOT AND ANKLE CLINICS
Job Location: Harborview Medical Center
Posting Date: 07/08/2020 
Closing Info: Open Until Filled 
Salary: $4,116.00 to $5,535.00 per month 
Union Position: Yes
Shift: First Shift 

As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

The HARBORVIEW HAND, FOOT AND ANKLE CLINICS have an outstanding opportunity for a FULL-TIME PATIENT CARE COORIDNATOR SUPERVISOR (Day Shifts). The Patient Care Coordinator (PCC) Supervisor is an integral part of the leadership team and provides excellent customer service to patients, families, referring providers and staff. With delegated authority, the PCC Supervisor supervises Patient Care Coordinators, Patient Service Specialists, and other assigned staff within the Hand, Foot and Ankle Clinics.

RESPONSIBILITIES:
• Interview and recommend applicants for open positions
• Responsibility for onboarding new employees
• Assure compliance and appropriate intake, referral management, authorization and OR Scheduling by PCC staff
• Maintain skills as PCC, monitor performance of PCCs and provide clinical backup to PCC staff
• Supervise all aspects of scheduling, EPIC referral management/standards and patient flow through the non-clinical aspects of the clinic
• Be an active participant in Referral User Group and PSS Lead/Supervisor meetings
• Coordinate provider schedules and templating, including monitoring provider availability with an emphasis on availability
• Ensure compliance with ambulatory division standards for scheduling, linking appointments, telephone service standards, referral process coordination, financial pre-authorization and financial clearance, and other standard operating procedures
• Coordinate with the Contact Center to streamline the appointing process and workflows with the Contact Center and the Referral Coordinators
• Ensure timely charge capture processes within the clinics
• Work with Orthopedics department staff, UWP, clinic staff, providers, PSS staff, coders and Charge Capture staff to ensure compliance with hospital charge capture standards, including oversight of e-fee sheet process
• Analyze open encounter reports and inform physicians of outstanding open records that need to be completed
• Supervise Patient Care Coordinators and Patient Service Specialists. Supervise Program Coordinators and their functions of referral coordination and L&I patient  management
• Prepare/maintain policies and procedures for PCC and PSS functions as well as those concerning referrals, charge capture, maintenance of office equipment, as needed
• Lead team to demonstrate service excellence in: reception, arrival and discharge activities; scheduling appointments; telephone service and call routing; referral process coordination; surgical scheduling; charge capture processes, including implementation of Cash Drawer; other delegated duties to maintain clinic operations
• Attend AACS management meetings and other meetings helpful to the workflow of the clinics

DESIRED:
Experience in complex, fast-paced health care setting, 2-4 years supervisory experience. REQUIREMENTS: A Bachelor's Degree in a medically related or public relations field AND two years of experience as a Patient Care Coordinator OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.