PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2
Req #: | 168891 |
Department: | HMC Neurosurgery Clinic |
Job Location: | Harborview Medical Center |
Posting Date: | 06/19/2019 |
Closing Info: | Open Until Filled |
Salary: | $2,776.00 to $3,858.00 per month |
Union Position: | Yes |
Shift: | First Shift |
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The HMC Neurosurgery Clinic has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts). The Patient Services Specialist (PSS) employs excellent customer service skills and demonstrates service excellence standards in independently performing several support services.
PRIMARY PSS DUTIES:
Reception Activities:
•Answer phones and gather information to triage calls to appropriate staff
•Provide initial triage
•Check in and check out patients
•Obtain and verify registration information
•Obtain patient demographic information and insurance information
•May accept and process patient payments (co-pays, deposits, etc.)
•Communicate basic information to patients such as insurance, parking, driving directions, etc.
•Ensure smooth patient flow
•Respond to patients’ needs and concerns as appropriate
Appointment Scheduling:
•Schedule appointments consistent with patient needs and clinic scheduling guidelines
•Assemble and send appointment and other information
•Maintain current and accurate system by entering canceled and rescheduled appointments
•Coordinate and schedule ancillary appointments and consult appointments
Telephone Support:
•Answer the telephone in a professional, courteous, and efficient manner according to Harborview telephone service standards; direct calls as appropriate
•Using clinic guidelines, gather information on the telephone regarding the nature of the patient concern
•Triage calls to appropriate staff, obtain necessary information for the return call; initiate emergency procedure when necessary, use appropriate documentation tools
•Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Referral Coordination:
•Manage Neurosurgery referral queue
•Obtain necessary insurance plan information
•Maintain ongoing documentation and tracks authorized referrals
•Ensure that all referrals are properly linked to appointments
Medical Record Activities:
•Review daily schedules to identify required medical record requests
•Order, coordinate, and distribute medical records as needed
•Prepare medical record according to clinic-specific procedures for patient visit
•Assemble and maintain satellite medical records according to clinic-specific procedures
Billing Activities:
•Initiate fee sheet upon patient arrival to clinic
•Track fee sheet according to clinic guidelines to ensure that all services are billed
•Audit fee sheets for completeness and accuracy, and process and submit to appropriate charge coordinator daily according to clinic guidelines
•Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines
•Perform other necessary activities to maintain clinic operations
• PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
• PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.