University of Washington   Seattle, WA   Full-time     Information Services / Technology (IT)
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Posted on March 3, 2020
Req #: 176987
Appointing Department Web Address:
Job Location: Seattle Campus
Posting Date: 03/02/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years. 

UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services.  IT Infrastructure within UW-IT, provides knowledgeable system design and administration, software engineering, and operational support for academic systems, administrative systems, research computing, and service management. 

UW-IT’s services include managing UW central IT infrastructure and services, such as administrative systems and information management, networking, telecommunications, data centers, information security and privacy, academic and collaborative applications, computing infrastructure, IT services and strategic sourcing, accessible technology, and technology business continuity.

UW-IT has an outstanding opportunity for a Software Engineer.

The Software Engineer supports business process improvement through technical, design, leadership, and outreach work with UW Connect (ServiceNow). This includes coding, teaching, and ensuring best ITIL best practices with the UW Connect platform. This position leads the design and development of applications and workflows based on ITIL business process improvement best practices. Using both business analysis and technical development, the SASE analyzes current workflows, gathers requirements, identifies workflow and technical gaps, and works either independently or leading others to improve UW Connect. The SASE also leads internal, technical meetings with the engineering staff about both solutions and team workflow. This SASE position is also responsible for overseeing important parts of the University's UW Connect adoption (such as non-UW-IT subscribers) as a service manager.

  • Bachelor’s degree in Business Administration, Information Science, Computer Science, or related field or experience.
  • Minimum of four years of experience designing, writing, implementing, and supporting software development. These years should include experience with:
    o experience writing web applications using JavaScript
    o experience with relational databases
    o experience with HTML
    o experience with XML
  • Experience with scope definition, requirements gathering, software development lifecycles, project management, and training.
  • Demonstrated ability to quickly learn and apply new methodologies, tools, etc.
  • Demonstrated excellent time management skills.
  • Demonstrated ability to work with minimal supervision: both independently and as part of a team.
  • Demonstrated excellent written/oral communication skills and technical documentation skills, user liason and personal interaction abilities.
  • Ability to navigate in a complex, diverse technology environment.
  • Experience with Agile software development methodologies/concepts.
  • Ability to speak and write about technical issues for both technical and non-technical audiences.
  • Experience as a functional leader or key contributor in complex, enterprise-wide, collaborative projects that have required significant business process change.
  • Proven ability to represent business stakeholders effectively and translate between business and technical requirements.
  • Familiarity with usage of request/incident ticketing software.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Familiarity with ITIL   
  • Experience with ServiceNow
  • Experience with ServiceNow's proprietary language (Jelly)
  • Experience with database schema design
  • Knowledge and skills in object, data, metadata, process, and/or information modeling
  • Knowledge and skills using REST architecture/technologies and/or service-oriented architecture
  • Experience with project management related tools (such as Jira)
  • Knowledge of IT accessibility issues for users with disabilities; familiarity with accessibility standards and best practices; experience testing for accessibility; and demonstrated ability to design content/applications with accessibility considerations
  • Experience performing Scrum Master role


    Open office environment

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or