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Sr. Project Manager

University of Washington
Seattle, WA Full-time
Posted on January 15, 2020
Req #: 174439
Department: UW MEDICINE IT SERVICES
Job Location: Downtown Seattle,  Harborview Medical Center,  Health Sciences Center,  Northgate,  Other Location,  Sand Point,  Seattle Campus,  South Lake Union,  UW Medical Center - Montlake,  UW Medical Center - Northwest
Job Location Detail: Primary work location is at the Ninth and Jefferson Building (NJB) on the corner of 9th and Jefferson in downtown Seattle 
Posting Date: 12/06/2019 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with education and experience. 
Shift: First Shift 
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UW Medicine’s IT Services department is looking for an outstanding Sr. Project Manager to join the team! 

What are we looking for?
  • Patients Are First focus
  • Customer service mindset
  • Interpersonal skills and teamwork
  • Results-oriented attitude
  • Commitment
  • Adaptability and flexibility

  • What are the perks?
  • Medical insurance at reasonable rates with TEN plans to choose from!
  • Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
  • 10 paid holidays annually!
  • 1 personal holiday every year!
  • Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
  • TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
  • Voluntary Investment program to save more towards your retirement!
  • Deferred Compensation program to save even MORE towards your retirement!
  • Flexible Spending Account...Tax Exempt!
  • Dependent Care Assistance program!
  • On-site Childcare Centers!
  • Long Term Disability insurance!
  • Life and Accidental Death and Dismemberment insurance!
  • U-PASS transportation program and discounted parking…PRE-TAX!
  • Tuition Exemption program – at the UW (and other colleges around the state)!
  • Housing resources and home buying options!
  • Auto, home, renter, and boat group insurance!
  • Valuable membership and merchandise discounts!
  • Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!

  • For all of the specific details on these benefits and more, please click here.

    UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW).  In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

    The ITS Project Management Office (PMO) serves to provide a structured foundation to effectively and efficiently manage incoming and active projects within our portfolio through re-usable standards and streamlined processes.  Under the general guidance of the PMO Manager, the Sr. Project Manager (‘PM') is responsible for leading teams to deliver programs or projects that span across one or more business units. This includes managing resources, schedules, financials, and approach throughout the full project life cycle. This also includes management of issues, risks, and project change requests to ensure successful and on-time project delivery. The PM serves as a coach and mentor to assigned PMs to ensure on-time, on-budget  delivery of active projects within the assigned portfolio and compliance with PMO standards. This position also contributes to further development of these standards.  

    Additionally, the PM is also assigned to projects which will likely be within the respective portfolio for which the PM is responsible.  The PM works closely with user representatives, other ITS teams, operations staff, and other project team members to initiate projects; analyzes business processes and data; facilitates user requirements; plans and directs configuration and functional testing; develops and maintains project plans, schedules, and other project management documents; plans and directs project implementation work; and supports the operational departments to improve associated systems. The PM also communicates responsibilities and expectations to team members; manages schedule, scope, and budget; identifies and manages project issues, risks and decisions; ensures quality project deliverables and outcomes; and manages integration and consistency of all components of projects.

    UW Medicine is made up of a complex set of multi-disciplinary clinical, business, and administrative workflows across care settings. The PM needs to gain an understanding of the overall organizational processes and the processes related to the projects with the assigned portfolio.

    The system environment within UW Medicine includes multiple departmental systems, stand-alone and interfaced to multiple clinical and non-clinical data repositories.  An understanding of the systems and their integration with assigned projects is critical to the PM's success.

    The PM provides advice and counsel to the Manager of the PMO, project business owners, UW Medicine leadership, and other ITS and operational directors to successfully manage and deliver ITS projects.  This position must exercise discretion, independent judgment, and self-direction in the responsibilities called for.  The position may provide access to restricted or confidential information including: employee and patient information, medical center strategic plans and initiatives, financial information or other sensitive materials and information. The PM should access and use the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes.

    Project management functions will be performed in partnership with medical center business partners, ITS, other UW departments across UW entities and affiliates, and assist in reports for other UW and state agencies as needed.  Working relationships must be established and productively maintained with ITS and operational department managers and senior leaders in key customer groups at UW Medicine.

    This position will include the regular functional leadership of project staff as well as contract staff in the execution of project activities and management of assigned portfolio.  This position will also assist in vendor management during the course of application deployments and initiate/execute transition plans to the team(s) responsible for ongoing support.

    Responsibilities include:

    Operations (70%)
  • Manage a portfolio of complex initiatives that span one or multiple lines of business.
  • Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
  • Report on project success criteria results, metrics, test and deployment management activities.
  • Prepare estimates and detailed project plan for all phases of the project.
  • Procure adequate resources to achieve project objectives in planned timeframes.
  • Manage the day-to-day project activities and resources and chairs the project management team meetings.
  • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
  • Manage project scope and changes.
  • Act as an internal quality control check for the project.
  • Manage ongoing quality control and participate in quality issue resolution.
  • Assist in dispute, negotiation, arbitration or litigation, as needed.
  • Define the Statement of Work and Specifications for the requested goods and services.
  • Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.
  • Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
  • Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.
  • Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders.
  • Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas.
  • Define success criteria and disseminate them to involved parties throughout project and program life cycle.
  • Extensive understanding of project and program management principles, methods and techniques
  • Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
  • Continue professional development in order to keep abreast of emerging technologies, methods and best practices.
  • Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

  • Strategy (20%)
  • Develop with stakeholders KPIs for projects, programs, and/or portfolios
  • Understand interdependencies between technology, operations and business needs in order to help team(s) achieve organizational goals/objectives.
  • Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders.
  • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
  • Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders.
  • Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team.  Deliver appropriate and effective executive level communication.

  • Coaching/Mentorship (10%)
  • Provide onsite leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
  • Monitor staff performance and contribute to performance reviews and staff development.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Coach, mentor, motivate and supervise project and program team.

  • What you’ll bring to the table: (minimum requirements)
  • Bachelor's degree in a healthcare oriented profession, a technology field, a business-related field, or other discipline that demonstrates analytical or communications abilities or equivalent combination of education/experience.
  • 7+ years of experience serving in a project leadership role with responsibility for managing progressively more complicated vendor-packaged system deployment and/or process improvement projects 
  • PMP certification; if not currently PMP certified, this certification must be achieved within six months of start date.
  • Demonstrated experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding all teams accountable for performance
  • Demonstrated leadership, diplomatic, and motivational skills including the ability to lead up, across, and down multiple business and technology organizations/business units
  • Demonstrated experience effectively working with multiple, diverse stakeholders in a complex project environment within a cross-functional matrix environment
  • Demonstrated experience managing project work and/or work of others within an established standard project lifecycle framework
  • Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
  • Strong experience in successfully leading projects and programs to on-time, on-schedule and within budget close
  • Strong experience in Project Methodologies (e.g., Agile, SCRUM, SDLC/Waterfall)
  • Experience negotiating vendor contracts
  • Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
  • Experience maintaining relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives
  • Experience influencing and gaining buy-in from executives sponsors, team members, stakeholders and peers
  • Experience researching best practices within and outside the organization to establish benchmark data and using continuous process improvement disciplines to achieve results
  • Technically competent with various software programs including MS Office tools (e.g., Project, Word, Excel, Visio, PowerPoint, and Outlook)

  • The successful candidate will also possess:
  • Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals
  • Excellent written and oral communication abilities as well as presentation skills, to articulate vision and translate complex issues into comprehensible ideas and concepts across organizational boundaries with both technical and non-technical staff
  • Strong interpersonal skills to lead and motivate the team with the ability to work effectively with a diversity of personalities
  • Flexibility with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments 
  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
  • Excellent negotiation and vendor management skills
  • Internal motivation to be action oriented and results driven with ability to adapt to change
  • Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
  • Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross-functional environment
  • Decisiveness in resolving business problems, making decisions, and identifying priorities
  • Must be able to learn, understand, and apply new technologies

  • Ideally, you’ll also have: (desired skills and experience)
  • Lean Six Sigma experience
  • Academic Healthcare experience
  • Project Server or other PPM tool experience
    Familiarity with technical architecture, including applications, servers, databases and networks
  • Continuous Quality Improvement training and experience leading quality improvement teams
  • Certification in and/or familiarity with Cerner Millennium or Epic Hyperspace applications
  • 5+ years of experience in a formal project management role managing large-scale (10,000 hours), multi-disciplinary projects within a complex environment
  • Experience working as a PM within a PMO that has a standard set of project tools and templates
  • Formal training and/or certification on PMBOK-based project management techniques

  • What are some of the other tidbits that you might want to know?
  • The individual in this position is expected to work normal daytime hours.  However, significant off-hours and weekends may be needed to resolve problems and during implementation and maintenance activities.  This individual is also expected to be available for call on a 24x7 basis as needed.
  • Because of the physically separated sites for UW Medicine, this position requires the ability to quickly access sites, using personal means of transportation.  Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, Sabey Tukwila Data Center, downtown Seattle, and other facilities which are affiliated with UW Medicine
  • Ability to communicate clearly in English, both verbally and in writing.
  • This advertised job posting may not include the complete official job description for the role.
  • Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
  • The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others).  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”.  Once you begin applying for a position, all assessments must be completed at that time.  Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed.  If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application.  For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.

  • Who are we and what do we do?
    UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

    The University of Washington is an affirmative action and equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.  To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.

    The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
    #monster REQUIREMENTS: See above.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.